Experience

Tennessee Department of General Services

• United States
• Government Administration
• 1 - 100 Employee

• Sourcing Account Specialist

  • Dec 2018 - Present

  Greater Nashville Area, TN Serve as the primary liaison between the Executives of the assigned agency (agencies) and the Central Procurement Office Executive Management. Work with assigned agencies and developing a plan to accomplish those goals while maintaining the interests of the State’s Procurement policies and procedures. Provide support, consultation, execution and administering procurements, using all available methods to include Request for Proposal, Invitation to Bid, Competitive Negotiation and… Show more Serve as the primary liaison between the Executives of the assigned agency (agencies) and the Central Procurement Office Executive Management. Work with assigned agencies and developing a plan to accomplish those goals while maintaining the interests of the State’s Procurement policies and procedures. Provide support, consultation, execution and administering procurements, using all available methods to include Request for Proposal, Invitation to Bid, Competitive Negotiation and Informal Bid, on behalf of state agencies and the Category Management department.

• Procurement Compliance Specialist

  • May 2016 - Dec 2018

  Greater Nashville Area, TN Audit procurements conducted within agency delegated authority, purchasing card utilization and compliance monitoring with statewide contracts, while demonstrating a strong knowledge of policies, procedures and execution strategies for multiple solicitation methods including Request for Proposal, Invitation to Bid, Multi-step Bidding, Competitive Negotiation and Informal Bid. Conduct audits by analyzing data reports and conducting on-site agency visits, then prepare and present a timely… Show more Audit procurements conducted within agency delegated authority, purchasing card utilization and compliance monitoring with statewide contracts, while demonstrating a strong knowledge of policies, procedures and execution strategies for multiple solicitation methods including Request for Proposal, Invitation to Bid, Multi-step Bidding, Competitive Negotiation and Informal Bid. Conduct audits by analyzing data reports and conducting on-site agency visits, then prepare and present a timely and comprehensive audit findings report. Analyze audit findings and recommend next steps for improved agency procurement performance.



Asurion

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Premier Support Solutions Representative

  • May 2015 - May 2016

  Greater Nashville Area, TN Represent our customer and handle telephone calls from subscribers who need assistance troubleshooting mobile hand held devices including mobile phones and tablets. Owning and resolving a large scope of issues, including but not limited to device set up, connectivity, wireless networking, application functionality and operating systems. Providing a superior level of customer service by connecting personally with the subscriber while providing customer education and troubleshooting on all mobile… Show more Represent our customer and handle telephone calls from subscribers who need assistance troubleshooting mobile hand held devices including mobile phones and tablets. Owning and resolving a large scope of issues, including but not limited to device set up, connectivity, wireless networking, application functionality and operating systems. Providing a superior level of customer service by connecting personally with the subscriber while providing customer education and troubleshooting on all mobile hand held devices. Show less



Eventbrite

• United States
• Software Development
• 700 & Above Employee

• Client Services

  • Jul 2014 - Apr 2015

  greater nashville area Provide world-class service to our event organizers and attendees via phone, email and chat. Own customer issues and escalate to appropriate channels when needed. Provide instruction and tutorials about our service to existing customers. Represent the voice of our customers.



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Family Room Specialist

  • Oct 2011 - Jul 2014

  Greater Nashville Area, TN Triage, diagnose, and repair software and hardware issues on Apple computers and mobile devices. Answer questions posed by customers and fellow peers. Find and negotiate solutions for customer issues while at the Genius Bar. Deliver hands on Personal Training sessions that further the education of new and existing owners of the many Apple products. Provide the support needed for One to One members to feel more comfortable with the devices.



Best Buy

• Retail
• 700 & Above Employee

• Customer Service Specialist

  • Oct 2009 - Oct 2011

  Provide a quick and courteous shopping experience for all customers. Deliver exceptional customer service by assisting customers and answering all inquiries. Ensure customer concerns and needs are met. Assist in achievement of store and department customer care and sales goals and objectives.