Experience

AIA Singapore
• Singapore
• Insurance
• 700 & Above Employee
• Financial Advisor

  • May 2022 - Present

Changi Airport Group
• Singapore
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee
• Senior Business Development Associate - Ecommerce

  • Oct 2021 - May 2022


DFS Group Limited

• Hong Kong
• Retail
• 700 & Above Employee

• Sales Team Lead

  • Jan 2018 - Jun 2020

  • Coaching staff on delivering a luxurious customer experience through customer engagement • Planning an effective roster to maximise coverage on the shop floor • Leads team to meet and exceed the sales goals • Analyse sales reports and developing necessary incentive programs to boost performance • To be a role model in providing a luxurious customer experience • Maintaining high standards of product and brand knowledge • Collaborating with visual merchandising team on floor presentation and display • Collaborating with merchandising team on stocks upkeep • Handling customer requests and feedbacks with discretion and professionalism • Optimise operations process flow for IShopChangiWines website improving results by 30% Show less



Shangri-La Hotels and Resorts

• Service Manager - Housekeeping

  • Dec 2016 - Jan 2018

  • Conducting training and coaching to maintain high standards of service in guest interaction• Conduct detailed inspection of rooms to ensure all furnishing, guest room equipment, linen and cleanliness meet quality standards to achieve guest satisfaction• Responds to guest complaints, special requests and feedback to achieve guest satisfaction• Controls labor costs while ensuring effective scheduling and department productivity• Monitor performance and recommend/initiate training or disciplinary measures• Coordinate with external vendors to ensure proper maintenance of equipment Show less

• Corporate Trainee

  • Sep 2015 - Dec 2016

  • Led a corporate project on an innovative implementation of a 24 hours stay program


The Ritz-Carlton Hotel Company, L.L.C.
• United States
• Hospitality
• 700 & Above Employee
• Housekeeping Runner

  • Aug 2014 - Feb 2015

Singapore Army
• Singapore
• Armed Forces
• 700 & Above Employee
• Corporal First Class

  • Nov 2011 - Sep 2013


Resorts World Sentosa

• Hospitality
• 700 & Above Employee

• Housekeeping Coordinator

  • Feb 2011 - Sep 2011

  • Engage guests through phone calls and emails • Communicate with various departments on room statuses and work completion • Handle the purchase, re-order and maintenance of housekeeping supplies and inventory • Conduct basic training and orientation for new joiners to the department • Engage in the mentoring of interns and trainees • Engage guests through phone calls and emails • Communicate with various departments on room statuses and work completion • Handle the purchase, re-order and maintenance of housekeeping supplies and inventory • Conduct basic training and orientation for new joiners to the department • Engage in the mentoring of interns and trainees

• Internship - Housekeeping

  • Sep 2010 - Dec 2010