Experience

Falcon Education Academies Trust

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• IT Manager

  • Sep 2020 - Present



Wellspring Academy Trust

• United Kingdom
• Education Administration Programs
• 100 - 200 Employee

• Strategic ICT Manager

  • Jan 2016 - Sep 2020



Civica

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Field Support Manager

  • Feb 2013 - Dec 2015

  Working as part of an IT Managed Service Team, providing support to Secondary Schools as part of the Building Schools for the Future (BSF) contract. Key roles include: Ensuring SLAs are met through the use of KPI reporting tools and ensuring no contractual penalties are incurred. Managing a team of Customer Support Engineers, providing ICT Support to the schools, extended services and other BMBC educational units. Acting as an escalation point to the schools, managing and resolving problems, providing customer updates and overseeing projects. Development of documentation and policies to assist with improving level of service provided to the various services. Management of various different work streams in a pro-active manner. Customer engagement meetings and service reporting.



Bull

• France
• IT Services and IT Consulting
• 700 & Above Employee

• SIMS Technical Support Officer

  • Sep 2011 - Feb 2013

  Responsible for all technical aspects of Capita SIMS Applications to 90+ Primary and Secondary Schools. This includes, server installs, migration and software deployment. Management & Development of SIMS Support Website. Developed using Wordpress Framework with custom PHP, CSS & HTML additions.

• Willowgarth High School - Network Manager

  • Apr 2011 - Aug 2011

  Employed to assist school with migration from previous IT Support supplier during transistion to new BSF managed service supplier. During the brief spell at Willowgarth HS I was responsible for ensuring the network ran smoothly, downtime was minimal and staff ICT needs were met in a timely manor.



Bull TCL

• Holgate City Learning Centre - Network Manager

  • Aug 2007 - Apr 2011

  Network Manager for a Government funded hub where focus was on new technology within education.Responsible for network of mixed OS (Microsoft & Apple) computers, bringing new ideas and innovations in technology to the attention of Teachers via training and demos.

• Senior Network Engineer - Multiple Sites

  • Aug 2005 - Aug 2007

  Provided Technical Support to Primary School Staff and management of school network.