IT Specialist

• Nov 2018 - Present

VOIP Engineer / IT Specialist

• Jul 2017 - Oct 2018

Telecommunications, IT, Antique Telephone Restoration Telecommunications, IT, Antique Telephone Restoration

Telecommunications / PC Specialist

• Oct 2011 - Jul 2017

Telecom and network maintenance at 12 sites within the CoastHills network including all VOIP Moves, Adds and Changes, field work and workstation setup. Installed and maintained 2 separate WiFi networks using Aruba and Sonic Wall equipment along with POS devices, Fax and all peripheral devices at all 12 branches. Field and respond promptly to Help Desk calls for Telecom, Networking and PC issues including field work and workstation setup along with IOS and Android devices configured using Airwatch. Administered four Call Centers, Active Directory, Office365, Windows 7, and KnowBe4. Billing and technical interface with all Telecom vendors; Verizon, Frontier, AT&T, Level3, Charter. • Raised customer satisfaction 90% by consistently reaching rapid and accurate resolutions on Telecom, Networking, WiFi and PC issues the first time, greatly reducing repeated trouble reports. • Substantially lowered telecom costs by 57% as a result of identifying and removing unused and outdated POTS lines and converting analog FAX machines to digital PRI. • Migrated WAN from point to point T1 to MPLS network and moved from PRI to 100% SIP trunking. • Finalized successful move of VM Telephony Servers into the cloud, including IP address changes. Show less

Customer Engineer Data Applications

• Oct 1977 - Sep 2011

Configured, installed, maintained and upgraded Alcatel-Lucent VOIP telephony systems along with Cisco routers, switches and VOIP equipment as well as NEC & Northern Telecom. Worked Central Office Maintenance, installed & maintained Voice Mail for Los Angeles County. • Increased security by upgrading Los Angeles County Voice Mail network to 100% Y2K compliant. • Successfully worked 5 consecutive LA County Registrar Recorder elections. • Achieved CCVP and ACFE. Configured, installed, maintained and upgraded Alcatel-Lucent VOIP telephony systems along with Cisco routers, switches and VOIP equipment as well as NEC & Northern Telecom. Worked Central Office Maintenance, installed & maintained Voice Mail for Los Angeles County. • Increased security by upgrading Los Angeles County Voice Mail network to 100% Y2K compliant. • Successfully worked 5 consecutive LA County Registrar Recorder elections. • Achieved CCVP and ACFE.