Experience

The Bank of East Asia, Limited (BEA)
• Hong Kong
• Banking
• 700 & Above Employee
• Assistant Operations Manager

  • Sep 2021 - Present


Europe Arab Bank

• United Kingdom
• Banking
• 1 - 100 Employee

• Control and Administration Manager, Private Banking

  • 2015 - 2020

  • Managed and performance monitored a multidisciplinary team undertaking middle and front office functions servicing HNW clients• Significantly reduced department's risk and fraud events and audit findings having engaged at all levels to enhance controls, checks and procedures• Pivotal in department experiencing zero fraud losses in last five years having improved SWIFT/CHAPS payment authentication process. Improved data integrity to ensure accurate submission within SLAs• Reduced staff attrition through effective leadership, motivation and engagement while championing ongoing development and talent retention• Designed and implemented AML / KYC review process in accordance with FCA requirements• Facilitated deployment of new products, including: online banking and Visa Debit Card• Project managed migration from manual to image-based cheque clearing• Managed branch cash holdings / cash office function and safe deposit service Show less

• Client Services Manager, Private Banking

  • 2009 - 2015

  • Led and grew Client Services function from its inception to deliver operational and administrative support to Private Banking Relationship team and HNWI client base• Managed and performance monitored a growing and multidisciplinary team• Facilitated deployment of new products, including: online statements and Visa Debit Card• Sourced and managed external counterparty relationships delivering critical bank services, including bulk cash and cheque book printer / suppliers• Managed branch cash holdings / cash office function and safe deposit service Show less

• Relationship Officer, Private Banking

  • 2006 - 2009

  • Exceeded performance metrics despite a turbulent economic climate. Managed relationships with HNWI Private Banking client base, remotely and in person.



Barclays

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• Credit Underwriter

  • 2000 - 2006

  Risk assessed applications for the full range of the Bank’s personal lending products. Provided lending and fraud guidance to the Bank’s national network of branches. Risk assessed applications for the full range of the Bank’s personal lending products. Provided lending and fraud guidance to the Bank’s national network of branches.



Barclays UK

• United Kingdom
• Banking
• 700 & Above Employee

• Various

  • 1987 - 2000

  Gained exposure to all aspects of retail banking from initial branch-based customer service and administration roles through to Small Business Relationship Manager. Gained exposure to all aspects of retail banking from initial branch-based customer service and administration roles through to Small Business Relationship Manager.