Project Manager

• Sep 2021 - Present

Director of Operations

• May 2020 - May 2021

Headed overall operations of the company, including cost optimization, customer relationship building, sales development, and delivery of base and facilities operating support to government and commercial customers. Key Achievements: • Minimized travel costs by 72% through the creation and implementation of new virtual training techniques for global personnel. • Accelerated client service ratings by 23% by developing effective customer satisfaction and safety metrics. • Achieved an increase in overall customer satisfaction ratings, 68% of all key performance indicators were rated as ‘excellent’, a positive change of more than 20%, during Covid 19, setting a collaborative and team-oriented culture among remote employees at each project location. • Devised a methodology for using government inventorying software systems to improve the reliability of data used to maintain assets at buildings and military bases. • Utilized the projected 4% cost savings to offset increases in overhead costs attributed to the pandemic.

Director of Operations

• 2010 - May 2020

Spearheaded five Managers, 44 indirect reports, and 170 Drivers, with full responsibility for all sales, transportation and logistics, recruitment, and P/L, reporting directly to the President. Key Achievements: • Expanded revenue for relocation services by 41% between 2015 and 2018 in a stagnant marketplace, outpacing all local competition, through Search Engine Optimization techniques and drip marketing strategies. • Generated $10.3 million in revenue over seven years, creating proposals and negotiating contracts to win government and commercial accounts. • Boosted business from repeat clients by 106% through successful implementation of a CRM System. • Introduced the Recycling Division at Midway, directing an innovative rollout of marketing initiatives to grow monthly recurring revenue from $3,700 to $115,000 in three years. • Established a customer success process, re-structuring and re-assigning customer service team members to proactively track service issues, improving delivery success by 70%, and reducing costs by 31%. • Oversaw development of Midway’s Retail Center selling packing materials and storage services, recruiting and training Managers to attract top-notch employees, becoming profitable in 2.5 years. • Improved the customer experience by cutting the response time by 50% and raised the closing ratio from 21% to 65%, setting up a new process for responding to sales leads. • Created ‘first response time’ and ‘customer call back’ KPI’s for Customer Care Associates which inspired performance and improved Google Review ratings by 30%. • Led two FMCSA Safety Audits, eliminating potential penalties, and improving the morale of the transportation team. • Aligned the internal processes of the marketing, sales, and customer care teams to focus on a vision of “one client, one purpose”, growing revenue generation of repeat clients by 31%, increasing customer satisfaction, as the integrator for Midway’s EOS (Enterprise Operating System).

Internet Sales Manager

• Jun 2004 - Sep 2010

Directed the initiation of lead-generation and lead-follow-up techniques for a regional dealership in an industry relying solely on showroom sales for the Saturn, Pontiac, and Chevrolet divisions. Key Achievements: • Drove 7% of regional revenue from internet and phone leads, surpassing 2008 expectations for the team. Directed the initiation of lead-generation and lead-follow-up techniques for a regional dealership in an industry relying solely on showroom sales for the Saturn, Pontiac, and Chevrolet divisions. Key Achievements: • Drove 7% of regional revenue from internet and phone leads, surpassing 2008 expectations for the team.

Director of IT

• Dec 2000 - Jun 2004

-Efficiently and compassionately closed 5 company locations - due to the dotcom bust- that had employed 171 programmers and technicians, adhering to all network and HR security protocols -Efficiently and compassionately closed 5 company locations - due to the dotcom bust- that had employed 171 programmers and technicians, adhering to all network and HR security protocols

IT Manager

• Dec 1992 - Dec 2000

-Made the corporate decision to deploy Microsoft Office and Groupwise (email) to 3100 hospital workstations as a replacement for WordPerfect Office. Supervised the technical rollout, training, and integration efforts of a staff of six technologists as part of a 5-month project, ultimately reduced monthly IT expenditures by 9 percent. -Made the corporate decision to deploy Microsoft Office and Groupwise (email) to 3100 hospital workstations as a replacement for WordPerfect Office. Supervised the technical rollout, training, and integration efforts of a staff of six technologists as part of a 5-month project, ultimately reduced monthly IT expenditures by 9 percent.