Wayne Steel
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Bio
Credentials
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Virtual Experience Program Participant
NSW State GovernmentNov, 2021- Nov, 2024
Experience
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NotWorking to Networking
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Canada
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Education
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1 - 100 Employee
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Currently looking for new opportunities
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Apr 2023 - Present
Open for offers Open for offers
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Integrity Life
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Australia
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Insurance
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1 - 100 Employee
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Customer Service Advocate
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Oct 2022 - May 2023
Life Insurance Life Insurance
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NSW Department of Customer Service
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Australia
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Government Administration
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700 & Above Employee
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Customer Concierge
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Mar 2021 - Oct 2022
Customer Concierge and Workplace Health and Safety Team Member Assisting customers with queries about the services provided by ServiceNSW and general roads, traffic and licensing matters. Customer Concierge and Workplace Health and Safety Team Member Assisting customers with queries about the services provided by ServiceNSW and general roads, traffic and licensing matters.
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IAG
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Australia
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Insurance
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700 & Above Employee
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Sales And Service Specialist
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Apr 2017 - Jan 2021
Providing inbound assistance to NRMA customers with enquries about their general insurance. Selling new products to existing clients, upselling and cross selling to match client needs. Buddying with new hires and assisting with soft skills. Workforce planning, Union Representative and Fire Warden Providing inbound assistance to NRMA customers with enquries about their general insurance. Selling new products to existing clients, upselling and cross selling to match client needs. Buddying with new hires and assisting with soft skills. Workforce planning, Union Representative and Fire Warden
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MAX
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Australia
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Government Relations Services
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700 & Above Employee
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Work Skills Coach/Placements Officer
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Jul 2016 - Apr 2017
Preparing and delivering courses for the long term unemployed. Teaching a range of courses and soft skills to prepare them for future employment, then assisting them with their job search by approaching local businesses on their behalf, creating a local area job pipeline for my candidates. Preparing and delivering courses for the long term unemployed. Teaching a range of courses and soft skills to prepare them for future employment, then assisting them with their job search by approaching local businesses on their behalf, creating a local area job pipeline for my candidates.
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Coca-Cola Europacific Partners
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United Kingdom
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Manufacturing
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700 & Above Employee
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Customer Service Associate/Site WPS Chair.
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Sep 2014 - Jul 2016
My responsibilities as BDM include customer service, sales and lodging repair requests. Delivered training in soft skills to the team and chair of WPS Comittee St Leonards. Seconded to workforce planning. My responsibilities as BDM include customer service, sales and lodging repair requests. Delivered training in soft skills to the team and chair of WPS Comittee St Leonards. Seconded to workforce planning.
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Customers 1to1
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St Leonards
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Customer Service Westpac
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Jan 2014 - Sep 2014
Westpac card services team, general banking and card servicing. Westpac card services team, general banking and card servicing.
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Citi
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United States
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Financial Services
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700 & Above Employee
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Customer Service Representative
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Jun 2013 - Dec 2013
Inbound and outbound calls, on-boarding new card customers, activating accounts, card servicing and sales, insurance sales. Inbound and outbound calls, on-boarding new card customers, activating accounts, card servicing and sales, insurance sales.
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AMP
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Australia
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Financial Services
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700 & Above Employee
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Planner Liaison Team
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May 2010 - Jun 2013
Assisting planners and their teams as their point of contact with lodgements and the assessors. Assisting planners and their teams as their point of contact with lodgements and the assessors.
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American Express Australia
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Sydney, New South Wales, Australia
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Team Senior Outbound Business On-boarding Team
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Jul 2001 - Apr 2010
Outbound customer service, team trainer, specialist small business cards/New Zealand credit card servicing team, on-boarding new business card holders, cross-selling/up-selling, trialing new services and products. WH&S Team and workforce planning. First point of contact for safety issues, site safety inspections, reporting on safety issues found during inspections to senior management and conducting team level training on how to manage safety issues. Outbound customer service, team trainer, specialist small business cards/New Zealand credit card servicing team, on-boarding new business card holders, cross-selling/up-selling, trialing new services and products. WH&S Team and workforce planning. First point of contact for safety issues, site safety inspections, reporting on safety issues found during inspections to senior management and conducting team level training on how to manage safety issues.
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LSROEW
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1974 - 1988
Naval Communications and Electronic Warfare Specialist. Training, lecturing, presenting security and intelligence briefings and pre and post operational reports. Co-author of several text books and manuals. Lecturer and Training Facility Librarian, member of the tri-service committee amalgamating EW training across the Navy, Army and Air forces. Selected twice for Fleet staff and Royal Tour duties. Naval Communications and Electronic Warfare Specialist. Training, lecturing, presenting security and intelligence briefings and pre and post operational reports. Co-author of several text books and manuals. Lecturer and Training Facility Librarian, member of the tri-service committee amalgamating EW training across the Navy, Army and Air forces. Selected twice for Fleet staff and Royal Tour duties.
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Education
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2020 - 2023
University of South Australia
Bachelor's degree, Management/Human Resources -
2012 - 2014
OTEN
Diploma, Management and HR -
2010 - 2011
Investment Banking Institute Business School Pty Ltd
Diploma Financial Services, RG146 -
2003 - 2003
TAFE NSW
Certificate IV, Contact Centre Management -
1974 - 1975
HMAS Leeuwin JRTE 1974?
Leaving Certificate, Physics, English,Geography and Mathematics
Community
