Experience

Ivis Technologies
• United States
• Software Development
• 1 - 100 Employee
• Web Programmer

  • Oct 2020 - Present


UC San Diego

• United States
• Higher Education
• 700 & Above Employee

• Programmer Analyst 2

  • Jun 2014 - Jul 2020

  Worked with multiple departments and team members to develop new sites as well as maintaining older, legacy systems Partnered with customers and colleagues to create online help documentation Implemented encryption to existing systems to protect PII Led the team in adopting OOP, version control and other more modern standards Assisted team members with testing, debugging and applying best coding practices Worked with multiple departments and team members to develop new sites as well as maintaining older, legacy systems Partnered with customers and colleagues to create online help documentation Implemented encryption to existing systems to protect PII Led the team in adopting OOP, version control and other more modern standards Assisted team members with testing, debugging and applying best coding practices



ESET North America

• United States
• Software Development
• 100 - 200 Employee

• Customer Care Level 3

  • Nov 2010 - Apr 2014

  Email, Phone and Forum support for all ESET Antivirus and Security software Utilized remote admin software to assist customers Supporting Windows including XP, Vista, 7, 8, 8.1, Server 2003 and Server 2008, Mac OS X 10.x, Linux Desktop and Server Virus/Malware removal Collecting virus samples Creating batch files and other tools to assist with daily tasks Creating help documents for Knowledgebase Assisting network administrators and business users with remote admin software Testing software in multiple environments using virtual machines Assisting others on my team with many ESET and general computer related questions Show less

• Business Support Engineer

  • Nov 2008 - Jan 2010

  Email & Phone support for all ESET Antivirus and Security software Utilized remote admin software to assist customers Supporting Windows including XP, Vista, 7 and Server 2003, Mac OS X 10.x, Linux Desktop and Server Virus/Malware removal Creating help documents for Knowledgebase Assisting network administrators and business users with ESET remote admin software Testing software in multiple environments using virtual machines Email & Phone support for all ESET Antivirus and Security software Utilized remote admin software to assist customers Supporting Windows including XP, Vista, 7 and Server 2003, Mac OS X 10.x, Linux Desktop and Server Virus/Malware removal Creating help documents for Knowledgebase Assisting network administrators and business users with ESET remote admin software Testing software in multiple environments using virtual machines