Experience

Unleashing Leaders, Inc.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Engagement Manager

  • Oct 2023 - Present

  Sacramento, California, United States



Blue Shield of California

• United States
• Insurance
• 700 & Above Employee

• Senior Manager

  • Mar 2021 - Oct 2023

  El Dorado Hills, California, United States

• Principal, Strategic Planning and Performance

  • Dec 2020 - Mar 2021

  El Dorado Hills, California, United States

• Senior Manager

  • May 2019 - Dec 2020

  El Dorado Hills, California Responsible for managing an internal consulting team of 7 Lean Sigma process experts in delivery of Business Process Management and Lean Transformation services across Blue Shield (areas included: Medicare Stars program, enrollment, billing, communications, Pharmacy Operations, Claims, and Medi-Cal operations.) My team directly contributed to the department achievement of $20 Million in transformation savings during 2019 and 2020. I coached and mentored my team members and helped the… Show more Responsible for managing an internal consulting team of 7 Lean Sigma process experts in delivery of Business Process Management and Lean Transformation services across Blue Shield (areas included: Medicare Stars program, enrollment, billing, communications, Pharmacy Operations, Claims, and Medi-Cal operations.) My team directly contributed to the department achievement of $20 Million in transformation savings during 2019 and 2020. I coached and mentored my team members and helped the Process Architects on my team coach and mentor others in Lean Sigma tools and techniques. Organized and oversaw an effort to measure and improve our process maturity using the APQC framework, which established a governance model as well as standards (such as templates, standard work, checklists, and an improvement process) for how we delivered our catalog of services.

• Principal Business Process Architect

  • Jan 2016 - Dec 2020

  El Dorado Hills Responsible for completing in depth analysis of processes and pain points for the Medicare line of business. Developed recommendations for fixing key cultural, people, process, technology, business policy, and intent. Presented recommendations to executives. Led teams to develop Lean Op Model recommendations using lean sigma tools (Customer Journey, Business Capabilities, Value Stream Analysis, and Lean Processing). Trained and coached others to learn and apply DMAIC principles in their work.

• Senior Program Manager

  • Feb 2009 - Jan 2016

  El Dorado Hills Responsible for managing a team of business analysts and project managers in the implementation of a new software system for Blue Shield’s Installation and Billing and Customer Service departments. My team was responsible for coordinating, planning, and executing test efforts for software that impacted 2000 employees. My team was responsible for the creation of test scripts, scenarios, and test plans needed to execute the testing appropriately. We also secured necessary resources from the… Show more Responsible for managing a team of business analysts and project managers in the implementation of a new software system for Blue Shield’s Installation and Billing and Customer Service departments. My team was responsible for coordinating, planning, and executing test efforts for software that impacted 2000 employees. My team was responsible for the creation of test scripts, scenarios, and test plans needed to execute the testing appropriately. We also secured necessary resources from the business. My team was responsible for escalating testing issues and critical concerns to the business to minimize impacts to operations as we migrated members and groups to the new software platform. I was responsible for interacting with executives in Operations, IT, and QA to improve the testing processes for my team and for the organization as a whole. I was also responsible for developing reporting and data analysis tools that are used by the company to resolve data needs on the new system. As a people manager, I was responsible for hiring decisions as well as providing formal performance feedback to employees every six months. I managed personnel issues and coached and trained my staff in Business Analysis, Project Management, People Management, and QA testing skills. I was responsible for organizing my team to accomplish the goals established by the executive management of the company. On instructions of my executive, I partnered with a colleague to plan and manage a cost-savings program that cut $1 Million in administrative expenses in a calendar year..



VSP

• France
• Retail Apparel and Fashion
• 1 - 100 Employee

• Project Manager

  • Aug 1996 - Feb 2009

  Responsible for managing multiple, concurrent projects by coordinating project team members to complete objectives according to the project plan. Communicated project status to business sponsors and all business partners and stakeholders. Responsible for developing project charters and project plans. Defined the scope and manages creation and maintenance of project charter and detailed project plans and schedules. Developed schedule and monitors timelines of assigned projects providing status… Show more Responsible for managing multiple, concurrent projects by coordinating project team members to complete objectives according to the project plan. Communicated project status to business sponsors and all business partners and stakeholders. Responsible for developing project charters and project plans. Defined the scope and manages creation and maintenance of project charter and detailed project plans and schedules. Developed schedule and monitors timelines of assigned projects providing status to sponsor and renegotiating schedule when appropriate. Identified, acquired and managed resources including, necessary skills, budget, and other resources. Lead the process of identifying and managing project risk. Ensured resolution of any resource, functionality or budget issues raised during the planning and execution of projects. Completed strategic analysis as directed by management. I am experienced with discipline based and agile project management techniques. I was scrummaster for a scrum team responsible for replacing the Customer Service interface with a more modern GUI. I was responsible for tracking the various projects in the project portfolio and reporting findings to senior management. I also was responsible for the implementation of the key piece of the project that expanded VSP to Federal employees. Show less