Experience

Trust Payments

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Head of Financial Services

  • Jan 2023 - Present

• Head of Direct Sales & Financial Services - Europe

  • Jan 2022 - Jan 2023

• Head of Financial Services Sales

  • Jan 2021 - Dec 2021

• Sr. Business Development Manager

  • Jan 2020 - Dec 2020

• Corporate Sales Manager

  • Jan 2019 - Dec 2019

  When choosing a payments provider for your business, make sure that you choose one that looks after you well. With a named account manager and UK-based support team, Secure Trading are always on hand to support you as your business grows.Secure Trading specialises in processing online payment solutions globally across cards, wallets, and bank transfers helping businesses convert more customers, accept more transactions, and reach new markets with ease.We supply your payment gateway, merchant account and PCI compliance all in one.www.securetrading.comhttps://www.acquiring.com/wayne.gould@securetrading.com Show less



Curb Mobility

• United States
• Software Development
• 1 - 100 Employee

• Account Management

  • Aug 2018 - Jan 2019



Curb Mobility

• United States
• Software Development
• 1 - 100 Employee

• Business Development

  • Feb 2018 - May 2018

  Business Development for Curb Mobility Limited. Providing platforms that enable the transportation network of tomorrow to efficiently move people and address evolving urban mobility demands. Providing our partners with opportunities to efficiently connect with audiences to meet their business goals as well as provide riders and the public with relevant local content and advertising through our Taxi Media network to help them stay connected while on the go. Business Development for Curb Mobility Limited. Providing platforms that enable the transportation network of tomorrow to efficiently move people and address evolving urban mobility demands. Providing our partners with opportunities to efficiently connect with audiences to meet their business goals as well as provide riders and the public with relevant local content and advertising through our Taxi Media network to help them stay connected while on the go.



Verifone

• United States
• Financial Services
• 700 & Above Employee

• Business Development & Product Specialist

  • Sep 2015 - Jan 2018

  • Responsible for heading up Verifones expansion in new markets as well as continued expansion among existing clients• Researching and sourcing potential business opportunities and contacts• Account management of key accounts and upselling VeriFone’s payment page services• Proactively highlight areas of service, process & technology that can be changed or improved to increase customer satisfaction + company profitability • Create, negotiate and close commercial agreements• Developing and maintaining business relations with financial services’ introducers• Following up business leads and identifying new sales opportunities• Setting up client meetings• Promoting the organisation’s additional solutions and services• Preparing professional presentations for new clients, selling all the features of why they should move their custom over or stay with your firm• Preparing and submitting formal business tenders and proposals• Managing ongoing business accounts whilst building new relationships• Monitoring sales data and account performance Show less

• Product Support Specialist

  • Feb 2015 - Jan 2018

  • Responsible in the setup, marketing and pilot of the Verifone Cloud dispatch system in the UK• installing and configuring computer software operating systems and applications;• monitoring and maintaining dispatch system and networks;• talking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;• troubleshooting system and network problems and diagnosing and solving hardware or software faults;• replacing parts as required;• providing support, including procedural documentation and relevant reports;• following diagrams and written instructions to repair a fault or set up a system;• supporting the roll-out of new applications;• setting up new users' accounts and profiles and dealing with password issues;• working continuously on a task until completion (or referral to third parties, if appropriate)• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;• testing and evaluating new technology;• Liaising with external service providers Show less

• Driver Services & Technical Support

  • Jun 2011 - Jan 2015

  Position Summary: Responsible for Driver Services administration, telephone remote support, data entry into relevant computer systems (eFleet, Salesforce, AMDOCS .xls), liaison between internal departments, supporting all Driver / Customer service duties.Efleet Management• Active management of the Efleet software i.e. setting up user accounts, allocating passwords & general administration of the Efleet data base.• Creating driver accounts for VTS and Victory from contract details & enabling drivers to use Efleet to check their card transactions.• Updating all kit details of installed drivers on Efleet i.e. IP or IMSI (CPU details).• Identifying errors i.e. duplicate details, incorrect details, missing data, missing contract info and escalating them to relevant department heads.• Updating requested information from drivers on Efleet i.e. bank details, contact details and having written confirmation of these changes.• Effectively coordinating deployments between the sales, installations & project leads.Deployment• Managing all contracts with sales team for drivers before & after deployment. Scanning & uploading onto SharePoint i.e. PCO driver details & proof of ownership of cab. Always making sure all details are accurate before entering and filing any contract.Spreadsheets• Updating driver details on Amdocs fulfilled by Order Admin. Accomplished by providing Order Admin with updated information for drivers on a day-to-day basis.• Generating and collating data for deployment and statistics which are then emailed to our operations manager and other senior department leads.• MS Excel reporting as required. Show less



Arvato

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Executive

  • May 2010 - Jun 2011

  Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. To provide and promote a professional, high quality, front line customer focused telephone service to all callers. • Answering calls with regards to customer requests • Identify, research and resolve customer issues • Following up customer queries that have not been resolved and transferring them to the responsible departments • Completing call logs and reports using CRM • Research misapplied vouchers and tracing lost or stolen vouchers • Recommend process improvements • Providing on-the-job training for new employees • Generating letters and statements for customers which also includes general admin • Process orders, forms, applications and requests • Organize workflow to meet customer time frames • Communicate and coordinate with internal departments and provide feedback on the efficiency of the customer service process • Maintain customer databases Show less



Optima Data Intelligence

• London, United Kingdom

• Assistant Manager

  • Sep 2008 - Jan 2010

  Responsible for undertaking a variety of managerial tasks in collaboration with or in absence of a higher-level manager. Assisting upper management in incorporating strategy and ensuring department meets its goals. Providing a strong business mind-set and leadership capabilities with excellent organizational skills and aptitude in problem-solving. The goal of the role was to secure the effective operation of the business and the satisfaction of its clients to achieve accelerating and sustainable growth. • Assist the manager in organizing, planning and implementing strategy • Communicating with clients and evaluate their needs and specifications • Driving recruitment process and training & development • Supervising and motivating staff and ensuring schedules and objectives are met • Coordinating operations • Monitor operating costs, budgets and resources • Securing adherence to company’s policies and guidelines • Providing training and coaching team members to enhance their skills and project knowledge to effectively participate as a team. • Ensuring the team are focused and on track and attending to all levels of clients SLA's are adhered to and met. • Providing one-to-one feedback sessions with individuals of the team • Providing status reports of the teams activities against the projects schedule and agreements Show less