Tier 2 Client Services Consultant

• Oct 2020 - Present

Tier 1 Client Services Consultant

• Apr 2019 - Sep 2020

1st Level Semi-senior IT Consultant

• Nov 2017 - Apr 2019

- Installation, configuration and ongoing maintenance of desktops, laptops, peripheral equipment and software. - Problem diagnosis and support of network and desktop environment for take-on projects- Maintain and resolve issues on LAN/WAN, VoIP telephone and other computer systems- Needs assessments for system purchase specifications- Technical upgrading and maintenance of user workstations- Testing and deployment of new applications and systems - Monitor support tickets for the site and delegate tasks to ensure timely and professional service delivery Show less

1st Level Junior IT Consultant

• Jun 2017 - Oct 2017

- Remote troubleshooting and resolution of technical issues for various clients. - Client support ticket assistance and guidance- Monitoring of client lines and switches - Management of notifications and resolutions in the event of downtime to lessen impact on clients- User account maintenance and password resets on Active Directory

Junior Information Technology Consultant

• Jan 2017 - Jun 2017

My duties included: - Setup and maintenance of the network in the office - Ensuring that all computers have necessary data synchronised between them so as to streamline the quoting, invoicing and delivery processes. - Ensuring all computers in the office are running efficiently - Ensuring no security breaches, viruses, etc. - Upgrading of hardware & software when and as is required. My duties included: - Setup and maintenance of the network in the office - Ensuring that all computers have necessary data synchronised between them so as to streamline the quoting, invoicing and delivery processes. - Ensuring all computers in the office are running efficiently - Ensuring no security breaches, viruses, etc. - Upgrading of hardware & software when and as is required.

Business Manager

• Dec 2008 - Dec 2016

My duties in this capacity included: - Stock Procurement - Handling of deliveries (Including the driving of a 3-Ton forklift) - Managing the workforce (40+ members of staff) - HR Management in terms of disciplinary action, hiring/firing, etc. - Handling of cash (Till pickups, banking, paying of suppliers, etc.) - IT troubleshooting (Tills, backoffice, hardware failures, etc.) - Office work (Filing of invoices, noting of payment dates, etc.) My duties in this capacity included: - Stock Procurement - Handling of deliveries (Including the driving of a 3-Ton forklift) - Managing the workforce (40+ members of staff) - HR Management in terms of disciplinary action, hiring/firing, etc. - Handling of cash (Till pickups, banking, paying of suppliers, etc.) - IT troubleshooting (Tills, backoffice, hardware failures, etc.) - Office work (Filing of invoices, noting of payment dates, etc.)