Wayne Balroop

General Operations Manager at CarData, Inc. - Automotive Inventory Merchandising
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Contact Information
us****@****om
(386) 825-5501
Location
US

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5.0

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Solmaria Cruz

The primary purpose of this letter is to extend my sincere recommendation on behalf of Wayne Balroop, Who is passionate and eager on what he does. Besides being a joy to work with Wayne he is a take-charge person who is able to present creative ideas and communicate the benefits. I have been working with Wayne for over a year and Currently, we are both working at CarDta, inc. I can truly attest to his good moral character and his dedication to his career. He is a high-talented, brilliant, service-oriented, and generous individual. I truly admire his passion and commitment to exert his best efforts in all of his tasks and daily deliverables. I consider him a great asset to our division, to our company and to any one. Proactive in anticipating rising administrative needs, he takes initiative to go beyond the expected parameters of his job. Sincerely, Solmaria Cruz

Jaclyn Muto

Wayne has not only been an amazing leader to follow, but has become a mentor. I met Wayne in 2019 when I started working for Cardata. His strong work ethic, expansive knowledge in the industry, and impressive business sense earned my respect and confidence immediately. Wayne has built a family within the Cardata company that manifested a sense of pride and privilege to be a part of this team. Every person is valued and every perpective is considered. He leads by example, and is a constant source of positivity and assurance. Over the years he has always taken the time to convey pride and appreciation for the hard work and successes. When problems arise, he always handles the situation respectfully while still holding me accountable. Wayne is truly one of my favorite people ever, and I can say with certainty that I am a much better person for having known him. "A mentor is someone who sees more talent and ability within you, than you see in yourself, and helps bring it out of you." Bob Proctor

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Experience

    • General Operations Manager
      • Feb 2020 - Present
    • Regional Manager of Operations for South Florida
      • Jan 2017 - Jan 2019

      I work with top automotive dealers and auctions to help them attract & convert their online traffic they get on a daily basis. We provide solutions that ensure the online shopper gets the most from their experience when visiting a dealers website or 3rd party site. Inventory merchandising has a major impact on how a shopper interacts with the product and whether or not they take further action or "convert" into a lead and possible customer. CarData, Inc. services help online shoppers get the information they need to feel comfortable enough to convert themselves into a possible in-store customer.

    • Market Manager
      • Feb 2016 - Dec 2016

    • Account Achievement Visionary
      • Feb 2013 - Jan 2016

      We provide the automotive industry with the most efficient photography services, vehicle inventory management and ad distribution for car dealers via the internet.

    • VP
      • Dec 2011 - May 2016
    • Dealer Services Manager
      • Apr 2007 - Nov 2011

      •. Increase Dealer awareness, engagement and retention by building strong relationships. • Overseeing the day to day functions of all employees in the Indiana market, including time management, scheduling etc. • Responsible for inventory management with employees. • Travel nationally to other markets that need assistance with starting of new accounts, technical issues and all day to day functions. • Achieve or exceed budgeted revenue per month and/or number of vehicles serviced for the assigned territory and complete and supply reports to management as required and/or requested. • • Prospect for new business with customers and referral sources by (a) initiating personal contact with local/close proximity dealers (near current customers), and any dealer referred by an existing customer, and (b) distributing business cards and marketing materials. • • Supervise, manage, recruit, and train a team of Account Representatives, and manage problem solving and issue resolution for internal/external customers as necessary. Communicate ongoing unit/system issues for resolution, competitive environment information to management, and corporate directives, policies and procedures to field staff. • • Provide effective account management to ensure long term customer retention and that the customer is, at all times satisfied with the product and/or services (including, issue resolution and product effectiveness/inefficiencies). Ensure strong working relationship with appropriate contacts; document customer’s relevant management/personnel changes; reconcile billing related issues (incorrect billing information, payment amount insufficient/checks lost); and maintain/expand customer base (including up sell customer base on new and additional products). maintain/expand customer base (including up sell customer base on new and additional products). •

    • United States
    • Insurance
    • 700 & Above Employee
    • Customer Claims Representative
      • Dec 2004 - Apr 2007

      • Obtain information and maintain records of accidents or personal property losses for policyholders and claimants through telephone and written reports. • Arrange appraisals, review appraisal reports and communicate with policyholders, claimants, physicians, medical providers, attorneys and repair shops. • Secure essential facts about accidents, assess liability and compensability, negotiate settlements and explain denials to policyholders and claimants. • Register claims, update status notes, establish target dates, schedule appointments and release payments on an automated system.

    • United States
    • Medical Practices
    • Office Manager
      • 2000 - 2003

      • Responsible for managing doctors schedules. • Responsible for managing employees schedules. • Responsible for Time Keeping. • Responsible for Inventory and medical inventory. • Responsible for checking in patients. • Responsible for accounts receivables and payables • Responsible for managing doctors schedules. • Responsible for managing employees schedules. • Responsible for Time Keeping. • Responsible for Inventory and medical inventory. • Responsible for checking in patients. • Responsible for accounts receivables and payables

Education

  • Kaplan University
    BA, Business Management, Accounting
    2007 - 2011

Community

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