Wayne Ayers

Professional Saxophonist at GigSalad
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • Certified Tester Foundation Level
    ISTQB - International Software Testing Qualifications Board
    Feb, 2015
    - Nov, 2024
  • ITIL V3 Foundation
    United Kingdom’s Office of Government Commerce
    Nov, 2013
    - Nov, 2024
  • HDI Support Center Team Lead (HDI-SCTL)
    Help Desk Institute
    Dec, 2010
    - Nov, 2024
  • CompTIA Security+ ce
    CompTIA
    Aug, 2013
    - Nov, 2024
  • Comptia A+ ce
    Comptia
    Oct, 2012
    - Nov, 2024
  • Amazon Certified Practitioner
    Amazon Web Services
    Jun, 2018
    - Nov, 2024

Experience

  • GigSalad
    • United States
    • Entertainment Providers
    • 1 - 100 Employee
    • Professional Saxophonist
      • Jan 2016 - Present

      https://www.gigsalad.com/dj_wayne_the_saxophonist_missouri_city (cut & paste) Live entertainment and DJ services can be provided to you by making one call to Wayne Ayers. Wayne Ayers "DJ Wayne" is a Saxophonist, DJ, Actor and IT Professional. He has providing live entertainment and DJ services in such venues as the Stafford Civic Center, Brady's Landing, private venues, and homes in the Houston area. He is currently on the music staff at Central Garden Missionary Baptist Church and is well versed in gospel, smooth jazz, classic love songs, R&B and popular styles of playing. He has been a member of various drama ministries since 2008 and has performed in many Christian based plays. Wayne is an IT professional with over 29 years’ experience.

  • Houston Casualty Company
    • Quality Assurance Analyst
      • Jun 2014 - Present

       Responsible for creating Selenium/Java test frameworks for our portfolio web applications in a agile development environment. Responsible for creating test plans, test scenarios, and executing test plan during all phases of the software development lifecycle. Test web services and design test procedures that validate application security, new enhancements, bug fixes and regression testing. Experienced in industry standard techniques, i.e. black box testing, boundary value analyst (BVA), Equivalence Class Partitioning (ECP), as well as automated tools such as MS Test Manager and Selenium. Work with business analysts and developers to finalize acceptance criteria’s for committed work items.  Responsible for performing baseline testing on current business processes and procedures ensuring product is fit for use prior to promoting work items to user acceptance testing (UAT) environment. Confirm and document test results using MS Team Foundation Server (TFS).  Perform regression testing at the end of each sprint.

    • Senior Support Center Specialist
      • Oct 2012 - Present

       Provide helpdesk/desktop support in a Windows 2008, Citrix/VDI environment.  Responsible for issuance, termination and administration of network accounts.  Provide administrative support for various systems, i.e. Citrix, BES, BMC Footprints, and MS Lync. Process network account access changes and provide access to network applications and peripherals. Work with Internal Control and IT Security ensuring SOX compliance requirements are maintained. Utilize BMC Footprints to install/push client applications and provide remote client support. Develop standardized documentation. Train service center staff. Provide support for mobile devices including, Blackberry, iPads, iPhones, etc. Escalate tickets to appropriate teams for resolution as required.

  • Houston Community College
    • United States
    • Higher Education
    • 700 & Above Employee
    • Technical Analyst II
      • Sep 2008 - Sep 2012

       Served as Project Manager over several successful projects including the creation of an IT Customer Support Service Level Agreement (SLA), creation and implementation of a Customer Support Web Portal and the creation of a HCC Customer Support e-Book.  Routinely acted as Manager managing day-to-day activities of customer support agents in manager’s absence.  Developed and documented process flow charts resulting in the creation of a standardized training manual issued to HCC Customer Support agents.  Performed first call resolution of client technical issues as well as providing desktop support to helpdesk staff and management. Supported clients in a Windows 2008 AD/Peoplesoft networking environment.

  • Robert Half
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • LAN/Desktop Analyst/Help Desk
      • Apr 2008 - Jul 2012

      Robert Half Technology: (Contract and Part-Time) 03/08 to 07/2012* Texas Board of Law Examiners/Grant Thornton, LLP./Stage Stores/Frontier Drilling/Brookfield Properties, *Harris County Election Commission LAN/Desktop Analyst  Provided IT support to the Harris County Election Commission as an Election Technician.  Performed LAN/Desktop PC support to various corporations via Robert Half Technology IT services.  Worked on migration project migrating clients from Windows 2000 to Windows XP via Ghost imaging software.  Provided PC hardware repair/upgrade i.e. motherboard replacement, memory upgrades, power supply and laptop screen replacements.

  • CenterPoint Energy
    • United States
    • Utilities
    • 700 & Above Employee
    • Senior LAN Analyst
      • Oct 1998 - Mar 2008

      Senior LAN Analyst Supervisor Desktop Services LAN Analyst II  Provided complete network solutions for Windows 2003/Netware 6 network with over 5,000 end-users for over eight years holding several positions within IT including Desktop Supervisor.  Supervised the day-to-day activities of 13 desktop analysts.  Performed Winbatch/Saber scripted automated delivery of corporate applications delivering applications to Win98, Win2000 and WinXP workstations.  Installed and supported IBM/HP/Compaq fileservers.  Lead administrator Windows AD and Novell NDPS printing systems managing 2,800+ multifunctional devices, printers, and plotters. Installed HP, Sharp, Cannon, IBM, Lanier, and Lexmark devices providing solutions for corporate printing, copying and scanning.  Administrator for ePolicy Orchestrator (EPO) 4.5 enterprise virus solution. Provided virus protection for over 5,000 client desktops. Project implementation included preparing rollout plans, network documentation via Visio, strategic planning of distributed and master repositories, hardware recommendations and day-to-day administration and updates.  Troubleshoot second and third level calls resolving end-user, server and network connectivity problems.  Provided required monthly documentation for SOX compliance reports as well as network layout design, and project plans.

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