Experience

Comtech Telecommunications Corp.

• United States
• Technology, Information and Internet
• 400 - 500 Employee

• Information Technology Project Manager

  • Dec 2019 - Present



Vectrus

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Service Desk Specialist

  • Aug 2019 - Dec 2019

  Vectrus, Service Desk Specialist Djibouti, Africa 2019 –Present • Served as technician for the USAFRICOM Service Desk serving over 3000 users on a Joint Force Network, with NIPR/SIPR. • Reported events and incidents IAW DoD and Army policies. • Managed, contained, remediated and reported Network spillage IAW DoD and Army policies. • Managed Active Directory (AD) user’s accounts. • Account management of Emails, distribution, and mailbox groups in DEPO. • Printer Digital Scanner management and support for multiple vendor devices. • Managed, resolved, and/or escalated all Service Desk incoming phone calls, email, and tickets received while maintaining a high degree of professionalism and attention to Customer Service Excellence. • End-user support for Windows 10 systems, Microsoft Office suite, Outlook/Exchange, print/scan/fax, IP phones, internal web applications • Logging of all calls and emails in the Remedy 7.5 ticketing system according to pre-defined processes Show less



DataPath, Inc.

• United States
• Telecommunications
• 100 - 200 Employee

• IT Project Manager

  • Jul 2018 - Aug 2019

• Site Lead

  • Mar 2017 - Aug 2019



X-EETO, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• System Administrator

  • Mar 2015 - May 2016

  • Install, configure, and maintain Active Directory (AD) services for the assigned networks and domains • Manage WSUS for Microsoft Updates and patches • Manage SCCM 2007 for 3rd party updates and patches • Creates and maintains, and updates system images via SCCM • Software reporting via SCCM • Perform basic system security administration functions, including creating customer profiles and accounts in Active Directory • Maintain network security authentication including IP telephony security, application security, event investigations and compliance enforcement • Provide System support to over 900 users and computers Show less



SMX

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• System Administrator

  • Dec 2010 - Feb 2015

  Smartronix, Senior Technical Administrator/Help Desk Manager Djibouti, Africa 2011 – 2015 • Served as manager of 7 technicians for the USAFRICOM Service Desk serving over 3000 users on a Joint Force Network, with NIPR/SIPR/CENTRIXS. • Reported events and incidents IAW DoD and Army policies. • Managed, contained, remediated and reported Network spillage IAW DoD and Army policies. • Managed Active Directory (AD) user’s accounts. • Account management of security, distribution, and mailbox groups in AD. • Managed and maintained base-line images using SCCM, System Center Configuration Management, IAW DoD and Army Standards. • Printer Digital Scanner management and support for multiple vendor devices. • Managed, resolved, and/or escalated all Service Desk incoming phone calls, email, and tickets received while maintaining a high degree of professionalism and attention to Customer Service Excellence. • Supervised Desk-side customer service for localized issues that cannot be resolved remotely with primary obligations to the executive level employees (executive support) • Supervised End-user support for Windows XP/7 systems, Microsoft Office suite, Outlook/Exchange, PDAs, print/scan/fax, IP phones, Oracle applications, internal web applications • Supervised Logging of all calls and emails in the Remedy 7.5 ticketing system according to pre-defined processes Show less



D&SCI

• Afghanistan

• System Administrator

  • Jun 2010 - Nov 2010

  D&S Consultants Inc. (DSCI), CENTRIX Administrator Camp Stone, Herat, Afghanistan, NATO Training Mission – Afghanistan 2010 • Install, configure, and maintain Active Directory (AD) services for the assigned networks and domains • Perform basic system security administration functions, including creating customer profiles and accounts in Active Directory • Monitor and manage system resources, including storage disk usage, tape backup systems, and response times to maintain operating efficiency • Perform system backups and recovery procedures • Write or modify basic scripts to resolve performance problems and automate systems administration tasks • Maintain network security authentication including IP telephony security, application security, event investigations and compliance enforcement • Review personnel conduct in relation to data protection • Administer secure links with public key encryption, anti-virus, user authentication and intrusion detection • Provide key government personnel with policy coordination and interpretation support, general information security support, and assisting with the development and implementation of a defensive security program that protects information systems and documents Show less



General Dynamics Information Technology

• IT Services and IT Consulting
• 700 & Above Employee

• Senior System Administrator/Help Desk Manager

  • Oct 2009 - May 2010

  General Dynamics, Senior System Administrator/Help Desk Manager Kabul, Afghanistan 2009 – 2010 • Served as manager of 10 technicians for the US Army Corps of Engineers Help Desk serving over 1200 users on a Joint Force Network, with NIPR/SIPR/CENTRIXS.. • Reported events and incidents IAW DoD and Army policies. • Managed, contained, remediated and reported Network spillage IAW DoD and Army policies. • Managed Active Directory (AD) user’s accounts. • Account management of security, distribution, and mailbox groups in AD. • Managed and maintained base-line images IAW DoD and Army Standards. • Printer Digital Scanner management and support for Hewlett Packard’s devices. • Managed, resolved, and/or escalated all Service Desk incoming phone calls, email, and tickets received while maintaining a high degree of professionalism and attention to Customer Service Excellence. • Supervised Desk-side customer service for localized issues that cannot be resolved remotely with primary obligations to the executive level employees (executive support) • Supervised End-user support for Windows XP/Vista systems, Microsoft Office suite, Outlook/Exchange, PDAs, print/scan/fax, IP phones, Oracle applications, internal web applications • Supervised Logging of all calls and emails in the RT ticketing system according to pre-defined processes Show less



Geospatial Systems

• Defense and Space Manufacturing
• 200 - 300 Employee

• Information Assurance Officer

  • Nov 2008 - Oct 2009

  ITT, Information Assurance ManagerDjibouti, Africa 2008 – 2009 Served as IA at Camp Lemonier, Djibouti, Africa for USAFRICOM. Maintained IAVAS compliancy and vulnerability detection as well reporting to AFRICOM and in VMS, Vulnerability Management System, for both SIPR/NIPR Networks. • Maintain virus/security requirements used by the US Navy, making sure all systems are compliant with ARFICOM, DOD and Navy network standards. • Maintained Windows Server Update Services (Microsoft) 3.0, Antivirus Server, and Systems Management Server (Microsoft).• Performed weekly vulnerability scans of Network using Retina Scanner, and QTIP.• Performs problem solving of installed Servers and coordinates hardware and software maintenance as required.• Serves as the point of contact for virus and vulnerability issues to LAN.• Initiated, coordinated and maintained Base IATO, Interim Authority To Operate.• Created baseline images for network workstations and updated quarterly.• Responsible for the security and validation of over 3000 workstations and servers. Show less

• Information Assurance Officer

  • Oct 2006 - Nov 2008

  ITT, Information Assurance Manager/System AdministratorKuwait 2006 – 2008 Served as IA/Sys Admin at SPOD for the 595th Transportation Terminal Group (TTG) and 519th Signal BN in Kuwait. Maintained IAVAS compliancy and vulnerability detection as well as Server systems availability and perform regular maintenance on Server 2003 servers for both SIPR/NIPR Networks. • Maintain virus/security requirements used by the US Army, making sure all systems are compliant with CENTCOM, DOD and Army network standards. • Maintained Windows Server Update Services (Microsoft) 2.0, Exchange 2003 Server, Antivirus Server, DHCP Server, Systems Management Server (Microsoft), File Server, and Active Directory.• Performed weekly vulnerability scans of Network using Harris Stat Scanner, Retina Scanner, and QTIP.• Performs problem solving of installed Servers and coordinates hardware and software maintenance as required.• Provide user and Microsoft Exchange account maintenance to over 200 plus users.• Provide System Admin support for the 595th Group and field locations. • Serves as the point of contact for virus and vulnerability issues to LAN. Show less



Dimensions International Inc

• Irag

• System Administrator

  • Jun 2006 - Oct 2006

  Dimensions International Inc, PC Help Desk Support Iraq 2006 – 2006 • Base-lined, upgraded, and redeployed PC in accordance with Base, Multimedia Communication Systems (MMCS) standards and SIPR/NIPR networks. • Insured that all users are in compliance with network security and antivirus standards. • Performed help desk support for over 200 clients using Windows XP operating systems. • Install and setup cablings to back bone infrastructure, patch panel punch down, and end user’s PC. • Installed PCs at end user’s workstation. Setup and installed network printers and digital scanners. • Setup user profiles for Microsoft Outlook, backup and move users Personal Folder Storage (PST) using Microsoft Outlook. • Map users to shared resources on the network. • Troubleshoot and resolved network and end user’s issues. Show less



U.S. Army School of Information Technology

• Fort Gordon, Georgia

• Instructor /Writer

  • Jan 2006 - Jun 2006

  U.S. Army School of Information Technology, Instructor /Writer Fort Gordon GA 2006 – 2006 • Installed and maintained computer devices for a LAN / WAN environment. • Performed troubleshooting communication problems to include cables, hubs, and routers. • Installed upgraded software packages and configured workstations. • Installed configured and maintained Cisco Routers and Switches. • Troubleshoot communication problem to include cables, hubs, connectivity drop ports and routers. • Reviewed program of instructions (POI) and lesson plans to support new software change packages (SCP). • Troubleshoot system software, reviewed lesson plans and maintained course training materials. • Advised project managers on effects of software changes on the operating system. • Installed, maintained and performed troubleshooting functions on over 100 desktop computer training systems. Show less



Powerband Consulting Group, Inc.

• Arlington, Va

• LAN Administrator

  • Aug 2004 - Dec 2005

  Powerband Consulting Group Inc., LAN Administrator Arlington, VA 2004 – 2005 • Providing Local and Wide Area Network support for DHS, Department of Homeland Security. Includes installing, troubleshooting, configuring and maintaining CISCO ROUTERS’ 7200’s & various Catalyst Switches (IP). • Utilizing Remedy for network performance, monitoring and customer related problems. • Supervises and trains junior technicians to ensure they have a clear understanding of the DHS Network Topology. • Install new software releases, system upgrades, evaluate and install patches and resolve software related problems on WINDOWS NT, 2000, 2003 and XP. • Install, configure, maintain and upgrade Servers for DHS based Network; Domain Controllers, Active Directory, DHCP, DNS, Still Secure. • Perform system backups and recovery. • Maintain data files and monitor system configuration to ensure data integrity. • Provide support to end users on a variety of issues. • Identify, research, and resolve technical problems. Respond to telephone calls, email and personnel requests for technical support. Track and monitor the problem to insure a timely resolution. Show less



Houston Associates Inc

• Arlington, VA

• Helpdesk/Network Controller

  • Mar 2004 - Aug 2004

  Houston Associates, Inc., Helpdesk/Network Controller Arlington, VA 2004 – 2004 • Monitor and maintain ATM backbone SIPRNet/NIPRNet/Coalition networks utilizing HPOpenview, Sun Net Manager and Out-of-Band access to troubleshoot malfunctions and re-establish optimum communications • Load, configure and troubleshoot encryption devices (Fastlane, KG-94A, TACLANE), Cisco Routers, switches (ASX-200, ASX-1000, ES2810), VOIP (Sphere) and VTC equipment • Obtain data from monitoring software and logging tools (AR Remedy, Nethealth, BMC, NTAS) to compile statistical reports and ensure customer SLAs are met • Provide system administrative assistance for the installation of Microsoft based DCTS (Defense Collaborative Tool Suite) to combat units and foreign allies in the DISA community • Maintain secure documentation, procedures, equipment and communications in accordance with DISA regulations • Hold accountability for actions and events that occur on shift to include training of incoming personnel and shift coverage • Apply security patches and IAVAs to SUN and Microsoft network systems to adhere to DOD security standards Show less



Kerr Business College

• Augusta GA

• Instructor /Writer

  • Jul 2003 - Mar 2004

  Kerr Business College, Instructor /Writer Augusta GA 2003 – 2004 • Revamped and reorganized course curriculum to meet the standards of an IT Academy. • Instructed over 50 students in the use of Windows 2000/XP, Windows Advance Server, Microsoft Office 2000, Microsoft Exchange Server, Comptia’s Network Essentials Plus and A Plus. • Developed instructional training program to certify instructors through the use of Microsoft Official Curriculum. Kerr Business College, Instructor /Writer Augusta GA 2003 – 2004 • Revamped and reorganized course curriculum to meet the standards of an IT Academy. • Instructed over 50 students in the use of Windows 2000/XP, Windows Advance Server, Microsoft Office 2000, Microsoft Exchange Server, Comptia’s Network Essentials Plus and A Plus. • Developed instructional training program to certify instructors through the use of Microsoft Official Curriculum.



U.S. Army School of Information Technology

• Ft Gordon GA

• Senior Instructor /Writer

  • Oct 1999 - Feb 2004

  U.S. Army School of Information Technology, Senior Instructor /Writer Ft Gordon GA 1999 – 2004 • Annually trained over 120 soldiers and DOD civilians in the use of Windows 2000, Office 2000, Exchange Server, Cisco Routers and Switches. • Developed training program to certify instructors through the use of Microsoft Official Curriculum. • Responsible for training over 100 instructors during FY 02 in obtaining their industry certifications (MCP, MCSA, MCSE, MCT, A+, N+, Security +). • Supervised 7 instructors on the Computer Training Management Team. • Installed and maintained computer devices for a LAN / WAN environment. • Performed troubleshooting communication problems to include cables, hubs, and routers. • Installed upgraded software packages and configured workstations. • Installed configured and maintained Cisco Routers and Switches. • Troubleshoot communication problem to include cables, hubs, connectivity drop ports and routers. • Reviewed program of instructions (POI) and lesson plans to support new software change packages (SCP). • Troubleshoot system software, reviewed lesson plans and maintained course training materials. • Advised project managers on effects of software changes on the operating system. • Installed, maintained and performed troubleshooting functions on 80 desktop computer training systems. Show less