Experience

Westmark Enterprises - Dubuque, IA

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Technical Support Representative

  • Oct 2020 - Present

  Providing technical support to students and instructors who utilize the many digital offerings from Kendall-Hunt, Paradigm, Flourish, RCL Benziger, etc. Providing technical support to students and instructors who utilize the many digital offerings from Kendall-Hunt, Paradigm, Flourish, RCL Benziger, etc.



Lands'​ End

• Dodgeville, Wi

• Hemming Operator

  • Nov 2018 - Sep 2020

  Moved from being a part time flex employee in Web Builds to being a full time permanent employee in the Hemming department. I may still be job sharing over in Web Builds on occasion, but hemming is my new home. I hem pants for a living. Lots of pants. Lots and lots of pants. Moved from being a part time flex employee in Web Builds to being a full time permanent employee in the Hemming department. I may still be job sharing over in Web Builds on occasion, but hemming is my new home. I hem pants for a living. Lots of pants. Lots and lots of pants.



Lands' End Business

• United States
• Apparel & Fashion
• 100 - 200 Employee

• Web Build Assistant

  • Apr 2016 - Nov 2018

  Building and maintaining customer storefronts for Business Outfitters by Lands' End customers. Building and maintaining customer storefronts for Business Outfitters by Lands' End customers.



Rite-Hite

• Dubuque, Iowa Area

• Manufacturing Associate

  • Apr 2018 - Jun 2018

  2nd shift industrial sewing / assembly 2nd shift industrial sewing / assembly



JOANN Stores

• Dubuque, Iowa Area

• Sales Floor Team Member

  • Nov 2016 - Mar 2018

  Ran cash register, cut fabric, assisted customers as needed. Ran cash register, cut fabric, assisted customers as needed.



Lands' End

• Dodgeville, Wisconsin

• Shop Your Way Rewards Customer Care Specialist

  • Nov 2015 - Apr 2016

  Provide customer service to Shop Your Way members via telephone. Provide customer service to Shop Your Way members via telephone.



Design | Technical | Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Writer

  • Sep 2014 - Nov 2015

  Proofreading, formatting, and editing technical and engineering documents. Proofreading, formatting, and editing technical and engineering documents.



American Customer Care

• Platteville, WI

• Social Media Support for Motorola Mobility

  • Nov 2013 - Jun 2015

  Provide tech support and customer service via Social Media for Motorola Mobility. Provide tech support and customer service via Social Media for Motorola Mobility.



Randstad Digital Americas

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• CXG (Customer Experience Group) Rep at McGraw-Hill

  • May 2012 - Oct 2013

  Provide technical support and customer service via phone and e-mail to students utilizing the McGraw-Hill Connect platform in their college courses. Provide technical support and customer service via phone and e-mail to students utilizing the McGraw-Hill Connect platform in their college courses.



GoDaddy

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Internet Consultant / C3 (Customer Care Center) Representative

  • Jul 2011 - Jan 2012

  Provide inbound tech support and sales for products and services offered by Go Daddy and other affilated companies. I am an employee of Go Daddy. The views expressed on this site are mine alone and do not necessarily reflect the views of Go Daddy.com, Inc. or its affiliates. Provide inbound tech support and sales for products and services offered by Go Daddy and other affilated companies. I am an employee of Go Daddy. The views expressed on this site are mine alone and do not necessarily reflect the views of Go Daddy.com, Inc. or its affiliates.



Sedona Staffing Services

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Usher for Dubuque Fighting Saints

  • Sep 2010 - Mar 2011

  assisted fans in finding their seats, kept the aisle clear while the puck was in play, answered fan questions, etc. assisted fans in finding their seats, kept the aisle clear while the puck was in play, answered fan questions, etc.



Express Employment International

• United States
• Staffing and Recruiting
• 700 & Above Employee

• cashier/clothing dept assistant at St. Vincent de Paul

  • Dec 2010 - Feb 2011

  ran cash register, assisted in displaying newly arrived merchandise, etc ran cash register, assisted in displaying newly arrived merchandise, etc



U.S. Census Bureau

• United States
• Government Administration
• 700 & Above Employee

• Enumerator

  • Mar 2010 - Jun 2010

  I was involved in the Group Quarters phase of the Census, enumerating places such as convents, college dorms, nursing homes, etc. I am currently working in the Non-Response Follow Up phase, which involves going door to door to visit residents whose census forms were not received before the deadline. I was involved in the Group Quarters phase of the Census, enumerating places such as convents, college dorms, nursing homes, etc. I am currently working in the Non-Response Follow Up phase, which involves going door to door to visit residents whose census forms were not received before the deadline.



American Customer Care

• United States
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• customer service

  • Jan 2009 - Feb 2010

  inbound customer service via phone and e-mail inbound customer service via phone and e-mail



Express Employment International

• United States
• Staffing and Recruiting
• 700 & Above Employee

• customer service

  • Oct 2008 - Jan 2009

  Hired by Express Personnel Services to work as a customer service agent in the call center at American Customer Care. Hired by Express Personnel Services to work as a customer service agent in the call center at American Customer Care.



Sedona Staffing Services

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• temp

  • Dec 2007 - Aug 2008

  While employed with Sedona I was placed in a variety of temporary clerical, data entry, and customer service assignments including a position at McGraw-Hill, and at Dubuque Bank and Trust. While employed with Sedona I was placed in a variety of temporary clerical, data entry, and customer service assignments including a position at McGraw-Hill, and at Dubuque Bank and Trust.



Sedgwick

• Insurance
• 700 & Above Employee

• Disability Specialist I

  • May 2006 - Sep 2007

  As a Disability Specialist, I processed short term disability claims, documented and reviewed medical information, provided customer service via telephone and e-mail, recommended claim approval or denial, and authorized payments on approved claims. As a Disability Specialist, I processed short term disability claims, documented and reviewed medical information, provided customer service via telephone and e-mail, recommended claim approval or denial, and authorized payments on approved claims.



Iowa Workforce Development

• temp

  • Jan 2006 - May 2006

  As a temp at IWD, I provided customer service and performed data entry, as well as a variety of other related tasks. As a temp at IWD, I provided customer service and performed data entry, as well as a variety of other related tasks.



Adecco

• temp

  • 2005 - 2006

  Temporary Defined Benefits Claims Processor at Prudential. Temporary Defined Benefits Claims Processor at Prudential.