Experience

Luxury Villas and Homes

• Thailand
• Hospitality
• 1 - 100 Employee

• Executive Assistant Manager

  • Apr 2023 - Present

• Villa Operation Assistant Manager

  • 2017 - May 2023



Miskawaan Luxury Beachfront Villas

• Guest Service Manager

  • Dec 2012 - Nov 2017

  - Managing 11 Villas and supervise 13 Villa Managers and drivers. - Answer email inquiry regarding Villas specification, request, activity, arrangement for special occasion. - Manage and provide tours, excursions to Villa Manager and guests. - Collect all information from email, reservation and agent for each booking to pass on to Villa Manager. - Answer an inquiry and prepare any other arrangement guest may require during their stay. - Greetings each booking guest on arrival to ensure everything is satisfy. - Prepare all arrival and departure information to concerned departments. - Analyze customer feedback and provide strategic direction to continuously improve overall service. - Solve problem, complain if there is any to ensure that our service meet guest expectation. - Ensured that Excellence Villas operates to the highest standards required by management. - In liaison with Management, completed the addition of the VIPs check-in. - Administered the areas of housekeeping, hotel maintenance, staff management, grounds upkeep, and front desk operations. - Applied expertise in handling and maintaining 100% guest satisfaction. Show less