Experience

Crown Worldwide Group

• Hong Kong
• Truck Transportation
• 700 & Above Employee

• Senior Mobility Advisor

  • Sep 2010 - Present

  ◆ Responsible for all stages of relocation matters for new expatriate hires and their families ◆ Single point-of-contact for coordinating immigration, accommodation, flight bookings and household goods shipment for expatriates ◆ Verification of expenses and claims submitted by expatriates as per their entitlement ◆ Processing of payroll reports and send to overseas branches ◆ Analyst trends in current industry market so as to keep abreast in the competition ◆ Ensure corporate policies are being followed by teams from different platforms ◆ Managing of “International Local Hires” program for a global client in terms of operations aspects ◆ Ensure/Drive implementations for new corporate accounts on a global/APAC level ◆ Drive service recovery directly in event of service failure ◆ Responsible for annual reviews of Global Mobility services to corporate clients ◆ Verification/approval of job costings submitted by team members ◆ Responsible for overseeing all quality service feedback for the global mobility services once the relocation is completed ◆ Support Sales Platform in terms of administrative and operational aspects ◆ Submitting of weekly and monthly reports to Senior Management Team Show less



Kaplan

• United States
• Education Administration Programs
• 700 & Above Employee

• Program Management Executive

  • Jun 2009 - Jul 2010

  - Responsible for enhancing customer satisfaction for all new students - Single point of contact for students under my class intakes - Support Sales Platform in terms of administrative and operation aspects - Oversee the admission administrative and planning of timetables for upcoming intake - Handling of students’ enquiries through e-mails, calls and face to face - Responsible for frequent class visits to ensure the well-being of all students - Responsible for welcome orientation for new intakes - Following up of study materials to make sure that the students get them on time - Issuing of credit notes mainly for MIA students for “Student Finance Service” Department - Sourcing and allocating of lecturers for new classes - Involved in “Validation Exercise” for sourcing of new potential lecturers - Preparation of legal contracts for engaged lecturers Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• Treasury Admin Executive

  • Jan 2007 - Feb 2008

  - Process Fixed Income products eg. Bonds & Market-linked Notes - Perform litigation checks on customers for leveraging transactions - Process internal/external transfer of securities - Custodian for the transmission of customer instructions - Ensuring compliance and MAS regulations are met for Treasury related investment - Analyzing and investigating non-compliance issues and non-funding transactions - Managing customer’s accounts for funding and investments - Perform verification for technical error on cheque. - Good working relationships with Treasury dealers and Relationship Managers from all platforms – CitiGold, CitiBlue and CitiGold Select Show less



SEW-EURODRIVE - USA

• United States
• Industrial Automation
• 100 - 200 Employee

• Operation Support Executive

  • Jul 2002 - Dec 2006

  - Responsible for sales administration & support, order planning & processing - Drafting of quotations to customers - Processing of overseas purchasing orders - Liaise with overseas colleagues & agents mainly from Indonesia, Vietnam and the Philippines - Resolved sales and product enquires from customers. - Coordinated in-house processes ranging from product procurement, credit & debit notes, purchase orders cancellation and arranging goods return to relevant parties - Monitor and ensure payment for overseas transaction - Liaise with logistics colleagues to ensure prompt delivery once payment is done - Ensures proper filing of all documentations - Responsible for “End of Month Order entry” report for the management - Proactively attending course held regularly in order to equip oneself with updated product knowledge. Show less