Experience

Zag Global

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Operations Team Lead

  • Apr 2023 - Present

  Managing a team of employees Monitoring performance metrics Providing training and feedback Managing client relationships and developing strategies Developing and implementing processes Ensuring compliance, Identifying and resolving issues Managing a team of employees Monitoring performance metrics Providing training and feedback Managing client relationships and developing strategies Developing and implementing processes Ensuring compliance, Identifying and resolving issues



Sohoby

• Saudi Arabia
• IT Services and IT Consulting
• 1 - 100 Employee

• Digital Projects Coordinator

  • Dec 2020 - May 2022

  - Revised ongoing projects/expanded business in new markets with frequent communication with team members - Ensured tasks/projects are completed within a given timeline. - Identified blockers in a project and removing them to push the projects forward - Provided first level technical support to clients If second or third level tech support is required, linking clients with respective engineers and technicians in the team - Established regular communication with vendors on the given projects - Maintained contact with existing and potential client - Identified opportunities to upsell and cross sell services to existing and potential clients - Performed administrative tasks required by other colleagues in the company - Created quotations and proposals - Maintained project timelines agreed with project stakeholders and updating projects on the cloud systems to keep everything transparent among team members. Project Highlights: - Sol Beach Resort: https://play.google.com/store/apps/details?id=com.solresort - Car Trust: https://apps.apple.com/ca/app/cartrust/id1581827929 - Advice Online: https://adviceonline.co/ - MBSC Landing Page: https://campaigns.mbsc.edu.sa/mbsc-leading-digital- Transformation-online-program-2021 https://campaigns.mbsc.edu.sa/mbsc-july-masterclasses- 2021 Show less



Seventh Sense Security Guards Pvt(Ltd)

• Islāmābād, Pakistan

• Operations Manager

  • May 2018 - Feb 2020

  - Managed complex situations of day to day activities, keeping track of all the managerial tasks and arranged specific items for the company. - Created quotations and demand proposals - Managed complex situations of day to day activities, keeping track of all the managerial tasks and arranged specific items for the company. - Created quotations and demand proposals



Innovation

• Islāmābād, Pakistan

• Business Development Executive

  • Feb 2016 - May 2017

  - Analyzed the current market and the potential clients - Explored new sales territories - Met top architects of the twin cities and creating a beneficial relationship to know about the projects in pipeline and present the products accordingly. - Analyzed the current market and the potential clients - Explored new sales territories - Met top architects of the twin cities and creating a beneficial relationship to know about the projects in pipeline and present the products accordingly.



Touchstone Communications

• United States
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Senior Sales Executive

  • Mar 2014 - May 2015