Waseem Bajraan
Customer Service Team Lead at Kobe Motor Company- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Fundamentals of Digital Marketing
Google Digital GarageMar, 2023- Nov, 2024
Experience
-
Kobe Motor Company
-
Japan
-
Motor Vehicle Manufacturing
-
1 - 100 Employee
-
Customer Service Team Lead
-
Oct 2021 - Present
• Leading CSS( Customer Services Support) services to day and night market worldwide • Keeping all the data up to date in console. • Directing the team of international and local market in auto industry. • Daily feedback from sales agents on payment and recoveries. • Daily communication with shipping lines in japan for uninterrupted shipments to above destinations • Weekly meeting with management & sales team of all regions on recoveries and customer issues. • Plays major role starting from invoicing, recoveries, shipment, issuance of BL’S, surrendering BL’S and taking care of documentations of customer via courier services. • Providing Live chat support to customers • Training new sale staff Show less
-
-
-
MDK CORPORATION JAPAN
-
Japan
-
Motor Vehicle Manufacturing
-
1 - 100 Employee
-
CUSTOMER SERVICES INTERNATIONAL (TEAM LEAD)
-
Feb 2018 - Sep 2021
· Serving CSD services to Jamaica, Trinidad, Guyana, Suriname, Bahamas, England, New Zealand, Chile, Fiji, and Samoa & Tonga. · Handling shipment, Invoicing for all above countries. · Daily feedback from sales agents on payment recoveries of above destinations · Daily communication with shipping lines in japan for uninterrupted shipments to above destinations · Weekly meeting with management & sales team of all regions on recoveries and customer issues. · Plays major role starting from invoicing, recoveries, shipment, issuance of BL’S, surrendering BL’S and taking care of documentations of customer via courier services. · Providing Live chat support for above mentioned countries · Leading ERP Upgradation as per Management requirement · Deals in sales as well Show less
-
-
-
Self-employed
-
Karāchi, Sindh, Pakistan
-
Private Tutor
-
Dec 2014 - Nov 2017
· Working one on one with students seeking assistance in a multiple of learning areas. · Help struggling students in different courses from the base to their good grades. · Achieved 100% client satisfaction while scheduling and teaching independently. · Enhanced lessons through integration of innovative educational technology (i.e. Google drive, google calendar, iPad). · Identified the needs of learner and if necessary adapted course content and delivery style to meet their needs. · Assisted with homework and class assignments. · Communicated with parents about students’ progress. · All the subject covered for elementary students. · Business Studies, Economics, Language learning course for college students. Show less
-
-
-
TARIQ ASSOCIATES
-
Karāchi, Sindh, Pakistan
-
ADMIN MANAGER
-
Jan 2012 - Nov 2014
· Forward information by receiving and distributing communications; collection and mailing correspondence; copying information. · Maintain supplies by checking stock to determine inventory levels; anticipating requirements; placing and expending orders; verifying receipts; stocking items; delivering supplies to work station. · Maintain equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation; monitoring and purchasing meter funds. Page 3 · Maintain office schedule by picking-up and delivering items using automobile. · Serve customers by backing-up receptionist; answering questions; forwarding massages; confirming customer’s orders; keep customer informed of order status. · Update job knowledge by participating in educational opportunities. · Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishment. Show less
-
-
-
Riverside Venue
-
Hospitality
-
1 - 100 Employee
-
MARKETING PERSON & EVENT SUPERVISOR
-
Mar 2008 - Aug 2011
· Assist with negotiations for space contract and book event space, arrange food and beverages, order supplies and audiovisual equipment, make travel arrangements, order event signs, and ensure appropriate décor (floral, linens, color scheme, etc.) to meet the quality expectations of the alumni association. · Aggressively gather information on each project to achieve quality event productions. · Conduct research, make site visits, and find resources to help staff make decisions about event possibilities. · Create and revised room layout for each event. · Propose new ideas to improve the event planning and implementation process. · Serve as liaison with vendors on event related matters. · Assist with managing on-site production and clean-up for events as necessary. · Assist with managing on-site production and clean-up for events as necessary. · Close out all events as required. Show less
-
-
-
Jazz
-
Pakistan
-
Telecommunications
-
700 & Above Employee
-
Corporate Account Specialist
-
Jun 2006 - Nov 2007
Provide platinum services to small and medium Enterprises, High profile Individual and Personalities and club tag accounts. · Carry out sales of new postpaid connections and BlackBerry handsets. · Maintain record for new sales. · Manage and retain assigned SMEs/Individual Accounts. · Train new joining. · Solve technical and billing queries of customers. · Monitor accounts for outstanding invoices and follow up for timely payments. · Document all necessary entries in relevant system (CRM etc.). · Promote new products and services to corporate customers. · Maintain good relations and ensure they have no service or blackberry related issues. · Provide back end support to assigned team. · Act as back-up for Corporate Account Managers when they are on leave. Show less
-
-
-
CYBERNET
-
Pakistan
-
Information Technology & Services
-
700 & Above Employee
-
Branch Incharge
-
Sep 2004 - Jun 2006
· Dealing with clients (Individual & Corporate) provide information about CyberNet services. · Making & dealing with Individual and corporate accounts. · Transferring accounts to different packages. · Solving technical and billing quires of customers. · Reconciliation payment in cash, credit card, and cheques with the payments record on daily basis. · Implement marketing strategy to promote sales. · Train new Customer Care Executive. · Neatness of the branch and stationary. · Maintain branch schedule / attendance of the executives in the branch. · Answering customers email and providing them proper solution. · Reconciliation Bank statement with the payment receipt. · Providing 100% satisfaction to the customers. Show less
-
-
Education
-
2009 - 2011
University of West London
POST GRADUATE DIPOMA, International Business -
ASSOCIATION OF FRAUD EXAMINERS
C.F.E (CERTIFIED FRAUD EXAMINER), Fraud Investigations -
2003 - 2005
Karachi University
Master of Business Administration - MBA, Marketing -
2009 - 2011
University of West London
Postgraduate Diploma, International Business
Community
