Experience

Abacus Group, LLC

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Quality Assurance Executive

  • Feb 2018 - Present

  • Determining and negotiating in-house quality procedures, standards and specifications. • Assessing customer requirements and ensuring that these are met. • Setting customer service standards. • Working with operating staff to establish procedures, standards, systems and procedures. • Determining training needs. • Acting as a catalyst for change and improvement in performance and quality. • Recording, analyzing and distributing statistical information • Monitoring performance. Show less



Ufone 4G

• Pakistan
• Telecommunications
• 700 & Above Employee

• Marketing Supervisor

  • Nov 2013 - Nov 2017

  • Providing the best services to customers according to their needs. • Resolving customer queries and complaints • Find potential customer • Preparing the daily sale records • Manage daily call report • Manage Sale territories • Preparing marketing mix strategies • Organizing sale force • Preparing expense vouchers • Preparing income vouchers • Support customer service manager in day to day administration • Participated effectively in the new package launching of Company • Successfully meet my monthly and year end targets Show less



Interflow Communications

• Pakistan
• Advertising Services
• 100 - 200 Employee

• Customer Services Officer

  • Mar 2011 - Sep 2013

  • Advertising campaign • Deals Ufone telecommunication • Daily & monthly calculation of work • Deal value added services (VAS) desk. • Managed and maintained computerized customers accounts. • Advertising campaign • Deals Ufone telecommunication • Daily & monthly calculation of work • Deal value added services (VAS) desk. • Managed and maintained computerized customers accounts.