Experience

Renewal by Andersen Metro & Midwest

• United States
• Construction
• 100 - 200 Employee

• IT Support Specialist

  • Nov 2022 - Present



Silverado Contractors, Inc.

• United States
• Construction
• 1 - 100 Employee

• IT Help Desk Support

  • Jun 2021 - Nov 2022

  Includes but not limited to: -Join workstations and laptops to domain and add them to Desktop Central, provision machines, give access to shares and network resources. -Create, edit, and manage users in Active Directory, apply permissions and monitor GP. -Configure email on mobile devices. Troubleshoot day to day issues with connectivity, network share, hardware, software issues, and Remote Desktop Services. -Assist users in setting up meetings and conference calls -Support user requests and perform break/fix, password resets, & remote installations as needed while managing a ticketing system to resolve, log, and track IT issues. -Document and maintain Knowledge Base for all IT related solutions -First Point of Contact to process IT Onboarding and Offboarding Procedures of new hires



G4S

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Customer Service Representative

  • Apr 2019 - Jun 2021

• Site Supervisor

  • Sep 2017 - Apr 2019

  Job description included but not limited to: Organizing schedules, oversight teammates performance to assure providing high Quality of Service, establishment of friendly, well managed work environment, Conducting professional training on monthly based to meet client's requirements, organizing weekly based meeting to discuss existed challenges and coming up with significant solutions.



DynCorp International

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Senior IT-Cultural Advisor

  • Aug 2011 - May 2017

  job description included but not limited to: * Supervising a team of approximately 30 linguist in support of United States Mission in Afghanistan, being involved in developing and upgrading military intelligence policies at strategic level *Supporting Network Operation Center (NOC) team in data center and was able to learn and have hands on: • Maintain inventory of addresses, laptops, workstations, servers and peripheral devices • Providing IT training on topics of configuration and installation of workstations and printers as well as operating systems and software. • Working with Windows AD to assign user, set rules and permissions. • Trouble shooting network with physical, data link, network and transport layers of OSI Model • Computer hardware and server hardware or troubleshooting/diagnosing, • Cabling experience Ethernet, cable management, fiber cable • Install, configure, maintain, and upgrading computers and peripheral equipment. • Ability to research and analyze hardware and software issues