Writer

• Jun 2019 - Present

Senior Customer Service Advisor

• Aug 2018 - Feb 2019

I started as a customer service advisor within the contact centre and was promoted to senior customer service advisor in recognition of my hard work. I also received an award from senior management in acknowledgement of my knowledge and hard work during 2018.My responsibilities included answering calls from customers and resolving any issues they were experiencing, logging and resolving complaints, taking supervisor/manager calls, booking third party engineers for off supply customers, managing the emergency siteworks team, reporting to senior management on bookings and aborted jobs, assisting with invoice validation, liaising with third parties, identifying training requirements and delivering said training, as well as acting as a deputy manager for my team, supporting both my manager and the team.

Customer Service Advisor

• Nov 2017 - Aug 2018

Bar Supervisor

• Jun 2017 - Oct 2017

I was hired as a bar supervisor to manage the bar and manage the bar stock, including weekly orders, ale and bottle rotation, cellar maintenance and hygiene, and bar service. I was also required to assist with service when possible or necessary.During my tenure I successfully improved the results of the stock takes reaching a 99.5% stock level during my first month, which I was able to maintain until I left. I improved the quality of the real ales, receiving praise from locals and new guests for the beer being refreshing and enjoyable.

Supervisor

• Mar 2017 - Jun 2017

I started as a front of house staff member. My responsibilities were primarily focused on bar service but included food service and checking/receiving the weekly bar stock delivery. I was promoted to front of house supervisor and my responsibilities increased to include opening and closing the pub and running service on quieter days. I started as a front of house staff member. My responsibilities were primarily focused on bar service but included food service and checking/receiving the weekly bar stock delivery. I was promoted to front of house supervisor and my responsibilities increased to include opening and closing the pub and running service on quieter days.

Supervisor

• Apr 2016 - Jan 2017

I started as a bar tender. My responsibilities were primarily focused on bar service but included food service. I was promoted to supervisor and my responsibilities increased to include opening and closing the pub, cashing up, checking and receiving the weekly bar stock delivery, and running service as the floor manager on site. I started as a bar tender. My responsibilities were primarily focused on bar service but included food service. I was promoted to supervisor and my responsibilities increased to include opening and closing the pub, cashing up, checking and receiving the weekly bar stock delivery, and running service as the floor manager on site.

Data Cleansing Analyst

• Jun 2014 - Jul 2015