Warwick de Villiers
Director of Technical Services at Wenco International Mining Systems- Claim this Profile
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English Native or bilingual proficiency
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Afrikaans Professional working proficiency
Topline Score
Bio
Credentials
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Engineers Australia
Engineers AustraliaJul, 2017- Nov, 2024 -
Engineering Council South Africa (ECSA)
Engineer Council South AfricaFeb, 2010- Nov, 2024
Experience
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Wenco International Mining Systems
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Canada
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Software Development
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100 - 200 Employee
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Director of Technical Services
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Sep 2019 - Present
Wenco International Mining Systems Ltd. (www.wencomine.com) is a technology and software development company that provides Mining Operational technology including Fleet Management Systems, Asset Health, Collision Avoidance and Machine Guidance solutions for open pit mines worldwide. Role and responsibilities include : • Responsible for the Service strategy and plan; work with internal stakeholders (operations, sales including regional leaders, R&D, finance, marketing) and external partners to lead the evolution of the program and develop, pilot and implement new service experiences. • Directly lead a geographically dispersed team that will include Global Services personnel, training resources, technical standards and consulting personnel. • Identify, assess, and recommend new service opportunities and secure buy in and support from senior level decision makers. Lead prototyping, testing and piloting of service program experiences. • Design and develop new service workshop modules for all Company employees, in collaboration with HR, to build and grow service mindset and capabilities. • Ensure Systems deployments are delivered in alignment with deployments standards and profitability targets • Engage senior leaders on the service journey, keeping them informed on progress and collaborating with the appropriate stakeholders on recommendations and decisions as required. • Support building design thinking capability at Wenco and providing design thinking coaching and advisory for initiatives across Company. • Develop and manage annual budgets and forecasts as required. • Develop a highly engaged team providing clear direction and coaching and development. • Lead the evolution of the Support Model to ensure the delivery globally of an excellent customer support experience
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Modular Mining
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United States
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Mining
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500 - 600 Employee
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Customer Services Director
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Mar 2016 - Sep 2019
Modular Mining Systems design, develop and offer the most comprehensive lineup of mine management solutions • Form part of Multi-National Senior Management team (Primary focus - African Region and Middle East with support function to Europe and Russia) • Continually develop and manage a team of 31 specialists in Africa to deliver Value in Use to customers via the Modular Mining Suite of Products, Services and Innovative Technology • Developed, updated and implemented processes, procedures and standards ensuring sustainable and repeatable actions and compliance. • Aligned, accessed, developed and mentored staff ensuring a sustainable skills pool and support team to cover all aspects of Modular's customer service commitment • Fostered and developed Key customer relationships and aligned Value in Use strategies to match customer requirements of reducing cost, increasing efficiencies, and improving safety. (Customer achieving an increase in production of between 1% to 15% together with a reduction in cost and increase in asset utilization) • Influence key stakeholders and decision makers through improved relationships and delivery on promises aligned to expectations. • Increased customer satisfaction levels / index by 33% over 3 years (Net Promoter Score increased from -5% to 28%) • Manage the regional budget for customer services division (includes forecasting, planning, adherence to plan, growth requirements, CAPEX, OPEX) • Developed and reviewed tenders and contracts with Business Development and Legal teams • Manage multi-disciplinary projects
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Group Support Services Director
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Jan 2015 - Feb 2016
Key management position which extends across all operating business Divisions within the Xeon Group. Provide support services, monitor, guide and direct that the respective business divisions to meet their goals and objectives. Responsible and accountable for organizational planning and execution regarding to staffing, directing, planning, organizing, operating and provision of services. Supply Chain optimization for supply chain supporting customer service offerings, including: • Procurement & Material Resource Planning (MRP) • Inventory Management, Forecasting, Planning • Facilities, Asset Management and Security • Quality systems with respect to ISO 9001 / ISO 14001 / OSHAS 18001 • SAP and IT Management • Business Intelligence Reporting and Strategy Development • New Business acquisition, take-on and Implementation ESAB (Prior to Merger) Part of ESAB Global supply chain focussing on identifying, developing, adapting, implementing world class supply chain techniques and strategies. Focus areas include forecasting, planning, production, and procurement, freight forwarding and 3PL warehousing and distribution. Overall Strategic objective to reduce working capital and increase stock turns while improving customer service levels by developing and implementing innovative solutions. ESAB Sub Saharan Africa – Lead, Manage and Develop ESAB Sub Saharan Africa Supply Chain and IT Departments w.r.t Infrastructure, Services, Solutions, Budgets, Strategy Development and Implementation. Local and Global management of budget for Sub Saharan Working Capital w.r.t supply chain and related and IT expenses.
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Supply Chain and IT Director
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Jun 2011 - Dec 2014
• Formed an integral part of a Global and Regional Supply Chain Senior Management Team of a Multinational Organization • Managed the supply chain / operations and engineering departments regarding development and implementation of processes and procedures covering Logistics, Supplier Management, Purchasing and Inventory management. Reduced costs in excess of 30% and improved efficiencies regarding planning • Managed outsourced 3PL Warehousing, Transport, and Distribution resulting in a decrease in 3PL costs together with an increase in customer satisfaction levels. • Implemented and managed demand forecasting models and systems which controlled stock planning and replenishment. Stock holding reduced by 45%. Stock turns increased from 2 to 4.5 per annum • Annual Turnover in excess of U$D 25 Million • Managed all Supply Chain Contracts (Procurement, Freight Forwarding, Warehousing, Transport) • Developed and reviewed tenders and contracts with Business Development and Legal teams • Aligned supply chain initiatives and policies with customer requirements and expectations. • Managed the supply chain budget for region
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Barloworld Power
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South Africa
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Appliances, Electrical, and Electronics Manufacturing
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100 - 200 Employee
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Manager Applications Development
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Oct 2008 - May 2011
• Managed the application, design, tender and sales teams focusing on the innovative strategic design, build and installation of Standby and Prime Power Generation Turnkey Solutions with Southern African region. • Customer segment included Utilities, Governments, Mining Houses, Healthcare and Financial Institutions (Annual Turnover in excess of U$D 20 Million) • Sector growth in excess of 20% per annum • Managed the application, design, tender and sales teams focusing on the innovative strategic design, build and installation of Standby and Prime Power Generation Turnkey Solutions with Southern African region. • Customer segment included Utilities, Governments, Mining Houses, Healthcare and Financial Institutions (Annual Turnover in excess of U$D 20 Million) • Sector growth in excess of 20% per annum
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Regional Key Account and Marketing Manager
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Sep 2004 - Sep 2008
• Managed key account re-seller / distributor sector increase coverage and market share in Southern Africa. Strategy focused on increasing coverage, market share, new product introduction and increasing turnover. • Developed and implemented growth strategies which resulted in sector turnover increasing excess of 30% per annum• Managed and maintained supply, pricing, rebate and distribution contracts
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Business Analysis and Process Manager
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Aug 2000 - Aug 2004
• Managed Business Process Division regarding departmental budget including project and resource utilization. • Developed and implemented supply chain break through initiatives covering demand planning and forecasting and their alignment to delivering on a customer service offering.• Implemented and managed the ERP systems regarding stock management. • Decreased stock holding by 35% and improved customer satisfaction regarding stock availability by 52%.• Maintained stock availability SLA in excess of 98% with 35% less stock within a 6 month period.
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Spoornet
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Truck Transportation
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1 - 100 Employee
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Mechanical Engineer (South African National Railways)
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Jan 1997 - Jul 2000
• Re-engineered and implemented business processes • Rolled out SAP R/3 Materials Management, Procurement, Warehousing, Maintenance and MRP. • Part of Engineering team who maintained a fleet of 200 diesel locomotives • Implemented pro-active maintenance systems which included route cause analysis , MTBF, MTBR, Inventory forecasting. • Re-engineered and implemented business processes • Rolled out SAP R/3 Materials Management, Procurement, Warehousing, Maintenance and MRP. • Part of Engineering team who maintained a fleet of 200 diesel locomotives • Implemented pro-active maintenance systems which included route cause analysis , MTBF, MTBR, Inventory forecasting.
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Education
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2010 - 2010
GIBS Business School (Gordon Institute of Business Science)
Leadership Development Programme, Multi National Organizational Leadership and Business Management -
2001 - 2003
University of Wales, Cardiff
Master of Business Administration (MBA), Business Administration and Management, General -
2000 - 2001
Technikon Witwatersrand
Business Honours (Advanced Business Programme), Business Administration, Management and Operations -
1998 - 1998
Technikon Witwatersrand
Bachelor's degree, Mechanical Engineering Related Technologies/Technicians -
1994 - 1996
Technikon Witwatersrand
National Diploma Mechanical Engineering, Mechanical Engineering/Mechanical Technology/Technician
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