Waruna Samantha
Information Technology Support Officer at St Martins Lutheran College- Claim this Profile
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English -
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Sinhala -
Topline Score
Bio
Priyantha Perera Mahahewage
One of the most talented and job oriented person I had ever met. What I liked most was his ability of showing calmness and assurance amidst challenges and dead lines. He never showed the danger area to us. But he handled them with his way. It's true professionalism. I always admire him. I used to tell my staff BE LIKE WARUNA. I always wanted him to shine. He is a jewel. Who ever happen to get service will be the most luckiest of all. Ok
Ahmed A.
As his colleague, I was always in awe of how Waruna consistently kept everyone on the same page, avoiding any major conflict and enabling us to focus on our deliverables.
Priyantha Perera Mahahewage
One of the most talented and job oriented person I had ever met. What I liked most was his ability of showing calmness and assurance amidst challenges and dead lines. He never showed the danger area to us. But he handled them with his way. It's true professionalism. I always admire him. I used to tell my staff BE LIKE WARUNA. I always wanted him to shine. He is a jewel. Who ever happen to get service will be the most luckiest of all. Ok
Ahmed A.
As his colleague, I was always in awe of how Waruna consistently kept everyone on the same page, avoiding any major conflict and enabling us to focus on our deliverables.
Priyantha Perera Mahahewage
One of the most talented and job oriented person I had ever met. What I liked most was his ability of showing calmness and assurance amidst challenges and dead lines. He never showed the danger area to us. But he handled them with his way. It's true professionalism. I always admire him. I used to tell my staff BE LIKE WARUNA. I always wanted him to shine. He is a jewel. Who ever happen to get service will be the most luckiest of all. Ok
Ahmed A.
As his colleague, I was always in awe of how Waruna consistently kept everyone on the same page, avoiding any major conflict and enabling us to focus on our deliverables.
Priyantha Perera Mahahewage
One of the most talented and job oriented person I had ever met. What I liked most was his ability of showing calmness and assurance amidst challenges and dead lines. He never showed the danger area to us. But he handled them with his way. It's true professionalism. I always admire him. I used to tell my staff BE LIKE WARUNA. I always wanted him to shine. He is a jewel. Who ever happen to get service will be the most luckiest of all. Ok
Ahmed A.
As his colleague, I was always in awe of how Waruna consistently kept everyone on the same page, avoiding any major conflict and enabling us to focus on our deliverables.
Credentials
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Dell Certified Service Technician
Dell TechnologiesAug, 2021- Sep, 2024 -
Lenovo Certified Service Technician
LenovoAug, 2021- Sep, 2024 -
ICSI | CNSS Certified Network Security Specialist
ICSI (International CyberSecurity Institute), UKJun, 2020- Sep, 2024 -
Cisco Certified Network Associate (Routing&Switching)
CiscoNov, 2015- Sep, 2024
Experience
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St Martins Lutheran College
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Australia
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Primary and Secondary Education
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1 - 100 Employee
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Information Technology Support Officer
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Sep 2022 - Present
Assist in the day-to-day ICT operations. • Provide first level support for network, hardware and software problems. • Provide support for and manage user accounts across various systems. • Identify, solve and rectify ICT operational problems. • Use helpdesk software to manage jobs. • Prioritise urgency of competing demands for assistance. • Assist with the installation, configuration, modification, removal and repair of ICT equipment on a permanent or temporary basis. • Ensure that all maintenance and repair of ICT equipment is carried out in a cost effective and efficient manner. • Ensure that ICT equipment is maintained in a safe working condition. Show less
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Unisys
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Information Technology Field Engineer
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Jan 2022 - Sep 2022
• Perform routine diagnostics and troubleshooting on all IT hardware and software faults• Repair/Service of Dell and Lenovo desktop computers, laptops/notebooks and tablets• Management of parts and inventory used for these repairs• Regular updating of job tickets, charges, and other details• Maintaining clean and organised workstations, equipment, and tools,• Taking care of clients with understanding and patience• Occasional pickup and drop off of parts and/or equipment• Answering phone calls and emails related to service enquiries and job status updates• Fulfil other duties as required by management Show less
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Information Technology Field Engineer
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Aug 2021 - Jan 2022
• Perform routine diagnostics and troubleshooting on all IT hardware and software faults• Repair/Service of Dell and Lenovo desktop computers, laptops/notebooks and tablets• Management of parts and inventory used for these repairs• Regular updating of job tickets, charges, and other details• Maintaining clean and organised workstations, equipment, and tools,• Taking care of clients with understanding and patience• Occasional pickup and drop off of parts and/or equipment• Answering phone calls and emails related to service enquiries and job status updates• Fulfil other duties as required by management Show less
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PROTECQ ICT SOLUTIONS
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Trainee Technical Support Engineer
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Mar 2020 - Aug 2021
• Perform routine diagnostics and troubleshooting on all IT hardware and software faults • Testing and implementing new network, hardware and software technologies • Responding in a timely manner to service issues and requests • Hardware installation and troubleshooting • Monitoring and maintaining computer systems and networks • Install and configure computer applications • Perform routine diagnostics and troubleshooting on all IT hardware and software faults • Testing and implementing new network, hardware and software technologies • Responding in a timely manner to service issues and requests • Hardware installation and troubleshooting • Monitoring and maintaining computer systems and networks • Install and configure computer applications
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Network Engineer
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Dec 2016 - Jul 2018
• Site survey and researching for implement Data, Voice, Wireless, Fiber and PA Systems • Support in Design, Planning and Implementing IPTV-MATV networks • Analyzing, evaluating and monitoring existing network infrastructure to upgrade the performance • Assessing and recommending improvements to network operations and integrated hardware, software, communications and operating systems • Ensure designed networks are configured to operate at optimal performance • Maintaining and administering networks, including servers, database, storage and workstations • Providing network diagrams, configurations documents and maintenance instructions in support of operation • Consult with administrative and technical staff to determine information needs • Preparing and maintaining procedures and documentation for network inventory and recording faulty reports • Support sales and technical teams to understand BOM and technical role in support of overall operations • Install and set up basic switching/Routing configurations as request • Install and configure function of network service and protocols such as DNS, DHCP, HTTP, FTP and TCP/IP…etc. • Attend to the errors reported by the clients and troubleshot Show less
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Sterling Auto Mobile (Pvt) Ltd
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India
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Assistant Manager IT
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Sep 2016 - Nov 2016
• Network System Design, Implementation and Troubleshooting • Upgrade the current hardware and software systems • Design and Implementation of new solutions and improving resilience of the current environment • Diagnose and solve Active Directory related issues in Windows Server 2012 environments • Deploy, upgrade and configure system on windows environment • Select and install appropriate data communication components configured to meet the company needs • Repair and recover from hardware or software failures and escalate as required • Support and administration of firewall environments in line with IT security policies • System backup, maintain user account and support to solving user level issues on local ERP system(FINAC) • Diagnose and solve biometric security system issues • Contribute to implementation and maintain IT standards in IT department Show less
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Sterling Automobile Lanka (pvt)Ltd
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Motor Vehicle Manufacturing
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1 - 100 Employee
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IT Executive
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Aug 2015 - Aug 2016
• Network System Design, Implementation and Troubleshooting • Upgrade the current hardware and software systems • Design and Implementation of new solutions and improving resilience of the current environment • Diagnose and solve Active Directory related issues in Windows Server 2012 environments • Deploy, upgrade and configure system on windows environment • Select and install appropriate data communication components configured to meet the company needs • Repair and recover from hardware or software failures and escalate as required • Support and administration of firewall environments in line with IT security policies • System backup, maintain user account and support to solving user level issues on local ERP system(FINAC) • Diagnose and solve biometric security system issues • Contribute to implementation and maintain IT standards in IT department Show less
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Assistant Network Engineer
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Mar 2014 - Aug 2015
• Responsible for preparing BOM for all tenders making both reliable and cost effective ELV solutions • Design, setup and configure complex LAN, PABX System, IPTV, Public Addressing and CCTV systems • Maintaining multi-site network operations, regular maintenance with both private & public facilities • Managing assigned projects program components to deliver services accordance with established objectives • Responding to inquiries and provide technical assistance supports & clarifications. • Supervising the network systems to make sure availability • Responsible for making the handing over documents and getting signed by the customers • Troubleshooting malfunctions of network hardware and software applications, telephones and security systems • Perform IT audit as member of the internal audit team Show less
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Education
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2018 - 2020
Charles Sturt University
Master's degree, Computer Systems Networking and Telecommunications -
2009 - 2014
University of Sri Jayewardenepura
Bsc Business Information Systems(sp), Computer Hardware Engineering ,Software ,Networking,
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