Experience

Netpoleon Indonesia

• Indonesia
• Computer and Network Security
• 1 - 100 Employee

• Head of Services Business and Delivery

  • Jul 2022 - Present



NTT Ltd.

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Client Success Manager

  • Apr 2018 - Jul 2022

  Main job responsibility: o Develop and maintain the relationship with client representatives to Management level, being recognized as the client’s ‘trusted advisor’ at NTT o Act as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within NTT o Ensure the client is aware of, and is successfully adopting Offer features and increasing their usage of services (as appropriate) o Drive up-sell of existing Offers/services and close the deals to achieve revenue targets o Identify cross-sell opportunities (to extend NTT’s footprint with the client) and facilitate engagement with Sales/GTM functions to engage the client on these opportunities o Demonstrate the value delivered by NTT throughout the lifetime of the contract and drive a successful and on-time renewal o Minimize churn (client, revenue, service) at renewal and seek opportunities to drive up-sell / cross-sell as part of the renewal process o Responsible for Data Quality Management within own client portfolio o Build and maintain Client Success Management skills and operating knowledge o Build and maintain an up-to-date knowledge of NTT’s Offers Show less



Dimension Data

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Head of Business Support Services

  • Nov 2011 - Mar 2018

  Main job responsibility: o Lead BSS team to deliver high quality Uptime pre-sales support and Contract Management o Review and defining on internal BSS processes, roles and responsibilities and performance metric o Developing communication with cross function team to achieve BSS goals o Review and manage all backout cost for all devices o Lead and review on strategy to achieve companies KPI to principle (PMC Metric) o Review and monitoring on maintenance renewal progress, achievement, and reporting preparation o Review and monitoring on contract registering into system and changes process in order to provide high quality on contract data validity o Review and define a delivery strategy and pricing strategy in order to win the renewal maintenance tender o Review spare availability to achieve SLA commitment to client o Manage spare operation and ensure that all spares are ready to use o Provides professional guidance and support to subordinates Show less



Datacraft

• Singapore
• IT Services and IT Consulting
• 400 - 500 Employee

• Service Provisioning Manager

  • May 2007 - Oct 2011

  Main job responsibility: o Contribute to the design of solutions for the client that will be commercially competitive whilst managing risk. o Design complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains, delivery units or geography o Design the Service Delivery for delivery units and apply to new and updated service offers, including service delivery improvements and optimizations for the delivery units o Focuses on portfolio offers, manage vendors, and support the transition to service delivery by providing service architecture (e.g., service management, service consumption, delivery modeling) o Use understanding of the client’s business, service demand-supply, operational model and breadth of knowledge on the specific solution to personalize the recommended solution in line with the client’s need. o Contribute to the design of solutions for the client that will be commercially competitive whilst managing risk. o Centralize all service cost model inputs into commercial led o Contribute to the qualification of the client based on their explicit business needs, likelihood of cost savings and propensity to outsource non-explicit ones like business transformation, business problem statement etc. o Review the client's services requirement landscape and develop a model, detailing the most suitable methods for the delivery and consumption of said service requirements. o Take the service schedules & SLAs developed through the value proposition development phase, develop them to contract quality and deliver them for inclusion in the schedules of the master services agreement o Drive validation processes by obtaining sign-off from technical, service and financial profiles o Maintain all backout cost to all principal and partner o Analyzing and generate a regular report related with pipeline, booking, forecast and achievement Managed Service Business Unit. Show less



Huawei

• China
• Telecommunications
• 700 & Above Employee

• Service Bidding

  • Jan 2006 - Apr 2007

  Main job responsibility: o Document Tender analysis (especially for engineering, technical support, services and maintenance part) o Providing bidding document related with tender requirement. o Proving project management, incl. project schedule o Providing engineering service quotation and maintenance service quotation o Providing slide presentation (if Necessary) Main job responsibility: o Document Tender analysis (especially for engineering, technical support, services and maintenance part) o Providing bidding document related with tender requirement. o Proving project management, incl. project schedule o Providing engineering service quotation and maintenance service quotation o Providing slide presentation (if Necessary)



PT. Arisma Data Setia

• Indonesia
• IT Services and IT Consulting
• 1 - 100 Employee

• Presales Engineer

  • May 2003 - Dec 2005

  Main job responsibility: o Do assessment toward customer related with customer needed o Do site survey o Providing Bill of Material (BoM) and network design (single line diagram). o Ensure customer orders and requests are fulfilled properly and can meet customers expectation. o Provide Project Management and Implementation. o Provide information about product and technology according to customer requirement. o Do presentation and demonstration for the equipment. o Do update information related with technology and new product. Show less