Warrick Falco Hunt
Emergency Technical Assistance Support (ETAS) Engineer at AudioCodes- Claim this Profile
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English Native or bilingual proficiency
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Afrikaans Elementary proficiency
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Dutch Limited working proficiency
Topline Score
Bio
Credentials
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Certificate in Marketing
IMM Graduate School of MarketingNov, 2005- Nov, 2024 -
Cisco CCENT
CiscoJul, 2015- Nov, 2024
Experience
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AudioCodes
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Israel
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Telecommunications
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700 & Above Employee
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Emergency Technical Assistance Support (ETAS) Engineer
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May 2022 - Present
Part of the global services team that handles 24/7 emergency technical assistance for the VoIP and Cloud Management products (UMP/OVOC). Responsibilities but not limited to: • Handle tier 2/3 escalations and work closely with developers and QA teams (worldwide), for testing, deep level troubleshooting, and debugging • Support the Managed Services and Maintenance of customers and partners, for all products and solutions according to defined Service Level Agreements (SLAs) • Manage remote sessions for troubleshooting and debugging • Handle reproducing issues in the lab • Administrate the External Customer Support accounts • Direct handling of support tickets and Professional Services activities • Occasional On-call duty 24x7 Show less
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Sirva
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United States
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Real Estate
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700 & Above Employee
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Global Assignment Consultant
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Feb 2020 - Apr 2022
The Global Assignment Consultant provides essential support to SIRVA’s corporate clients in managing the designated client’s personnel who are relocating for an international assignment. The GAC serves as the primary point of coordination for international assignees for the delivery of various assignment management services offered under their employer’s international assignment policies and procedures. The Global Assignment Consultant provides essential support to SIRVA’s corporate clients in managing the designated client’s personnel who are relocating for an international assignment. The GAC serves as the primary point of coordination for international assignees for the delivery of various assignment management services offered under their employer’s international assignment policies and procedures.
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Sabatical leave
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Travel Arrangements
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100 - 200 Employee
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Sabatical - Immigration
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Apr 2019 - Feb 2020
I immigrated from South Africa to the Netherlands. During this time I also continued with the following studies: • Udemy – Build Websites from Scratch with HTML & CSS (Brad Hussey, Code College) • Udemy – Build Responsive Real World Websites with HTML5 and CSS3 (Jonas Schmedtmann) • Udemy – Responsive Web Design: HTML5 +CSS3 Entrepreneurs 2018 (Andrew Eddy) • Udemy – Modern JavaScript From The Beginning (Brad Traversy) • Udemy – Node.js, Express & MongoDB Dev to Deployment (Brad Traversy) • Udemy – The Complete JavaScript Course 2018: Build Real Projects! (Jonas Schmedtmann) • Udemy – ES6 JavaScript: The Complete Developer’s Guide (Stephen Grider) • Udemy – The Complete Node.js Developer Course (2nd Edition) (Rob Percival, Andrew Mead) • Udemy – Angular 7 (formally Angular 2) – The Complete Guide (Maximilian Schwarzmüller) • Udemy – Angular & NodeJS – The MEAN Stack Guide (Maximilian Schwarzmüller) Show less
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Oxbow
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South Africa
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Telecommunications
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100 - 200 Employee
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Telecommunications Solutions Architect
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Aug 2016 - Mar 2019
Managerial Duties: • Discuss, design, approve and sign-off all Telecommunication solutions • Structure, design and implement connectivity for clients • Market research and hold meetings with 3rd Party ISPs for product offerings and strategies • Conduct product development and product adoption strategies - Hardware and connectivity • Create, configure and maintain Custom Telecommunication configurators for Sales personnel (increased turnaround time by over 30%) • Manage and delegate remote support technicians • Oversee technical specifications and installation processes • Oversee and assist with all internal Telecom administrative processing • Manage national and multi-branch solution roll-outs • Provide technical problem-solving assistance to field technicians • Pre-sales advisory and Post sales telecommunications management • Accompany sales staff on technical site meetings • Liaise and advise clients regarding best technical solution requirements • Ensure national deliveries of configured stock Head Technical Duties: • Co-operate with ISP's to configure and maintain Fibre, Wireless and LTE connectivity (HFC Networks) • Manage, set up and maintain VPN connections for remote support access • Handle critical issues directly with clients • Set up and provision IP PBX and Cloud VBX implementations • Configure routers, switches, structure EoIP tunnels between Layer 3 devices and maintain config scripts • Work with the VND (Voice and Data) SIP server exchange • Authenticate successful SIP routing through Firewall traversal • Advise on VLAN structuring within existing networks • Maintain and provision Voice APN accounts • Maintain VoIP network by troubleshooting and repairing outages; testing network back-up procedures • Uphold stock levels and technician equipment • Plan and Implement VoIP and networking installations • Monitor voice system stability and ensure maintenance of the voice platform Show less
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Stellar HR Solutions
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Telecommunications
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200 - 300 Employee
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Voice Technician
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Oct 2015 - Aug 2016
• Configure Cisco™ Routers as the gateway for virtual SIP trunks on Panasonic PABX's • Configure Analogue and Digital BRI Patton™ Routers using SIP accounts • Work with the ECN (Electronic Communications Network) exchange • Authenticate SIP credentials and last mile configuration collaboration • Set up, configure and maintain LTE wireless routers for client Last Mile • Set up and configure APN's for individual clients • Maintain VoIP network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation • Configure VoIP Last Mile Serial links - SAIX lines (South African Internet Exchange), using public IP address information and creating ACL's (Access Control Lists) • Troubleshoot Voice quality issues • Configure Panasonic Analogue PABX units to utilise line cards ports paired together with Patton™ VoIP lines • Configure Panasonic Digital PABX units to utilise virtual SIP trunks paired together with Cisco™ Router gateways • Liaise with clients the benefits and workings of VoIP • Maintain and keep supplies ready by inventorying stock; placing orders; verifying receipt • Individually Plan and Implement full VoIP installations • Implement and monitor voice system preventive maintenance per schedule. • Maintain and complete required documentation and records including timely closing of service tickets • Interfaces with customer contacts including management personnel, vendors, and all levels of remote support to resolve problems and ensure customer satisfaction through resolution • Perform technical services such as move/add/make changes through implementation and support of VoIP systems and associated software, including call management systems, contact center voice mail, interactive voice response (IVR), and network routers, switches and firewalls. Show less
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GreatGuide Magic
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Cape Town Area, South Africa
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Technical Support and Installations Technician
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Mar 2015 - Oct 2015
• Remote technical support of overseas clients • Site visits (mainly overseas) for installation of new systems. • Co-ordination of repair and shipment tasks for clients worldwide • Various fault finding, configuration/System Set up, and support tasks for new and repaired equipment • Route planning and placement • Client Training on GreatGuide System • Assisting clients with complaints Technical Issues • Ensuring correct warranty paperwork, credit notes, job cards are captured and handed over to relevant departments • Assist Sales Department on Technical enquiries • Updating of technical data information sources • Project Planning • After-Hours Helpline support Show less
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AllCables (A.C.U.S.A) (Pty) Ltd
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Cape Town Area, South Africa
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Lead Field Telecommunications Technician
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Jun 2013 - Mar 2015
Technical - Implementation of Copper (CAT4), CAT5e, CAT6, Fiber cables - Implementation of PABX Systems - Install, diagnose, and repair business voice & data services. - Lead test teams and mentor junior testers and technicians to accomplish project goals - Locate and troubleshoot faults to ensure customer satisfaction - Perform power verification, power up of equipment and acceptance checks on equipment to ensure it meets customer specifications Customer Contact - Ensure project deadlines, timely service and quality standards are met - Explain/discuss details regarding progress, issues, applicable charges and promote products and services Administration - Project planning and sales - Inventory all job related materials and assist with inventory control as required - Provide information on job status - Work with detailed engineering drawings and rack layout diagram - Prepare time and expense reports - Produce test reports and analysis documents Show less
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MUCH Communications
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Cape Town Area, South Africa
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Field Technician
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Jan 2012 - Jun 2013
Technical - Implementation of Copper (CAT4), CAT5e, CAT6, Fiber cables - Implementation of PABX Systems - Install, diagnose, and repair business voice & data services. - Locate and troubleshoot faults to ensure customer satisfaction - Perform power verification, power up of equipment and acceptance checks on equipment to ensure it meets customer specifications Administration - Inventory all job related materials and assist with inventory control as required - Provide information on job status - Produce test reports and analysis documents Show less
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Senior Bartender
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Oct 2008 - Dec 2011
Duties - Mixing and serving alcoholic beverages to customers. - Creating beverage lists, menus and drink promotions. - Following all safety and sanitation policies when handling food and beverages. - Checking a customer’s identification to confirm that they are legally able to consume alcohol. - Monitoring the intake of alcohol by guests, and prohibiting the sale of alcohol to those who are intoxicated. - Engaging the guests in conversation. - Upselling beverages to guests. - Preparing cocktails and other drinks. - Welcoming, acknowledging and greeting guests who come to the bar. - Taking beverage orders from guests. - Maintaining appropriate stock levels for the bar. - Taking money from customers and process all card payments. - Moving, lifting, carrying, pushing and pulling stock, chairs and tables around. - Communicating with guests and making them feel appreciated. - Ensuring that customers receive an efficient and prompt service. - Maintaining the cleanliness of the bar area, as well as bar glasses and utensils. - Restocking the bar when necessary. Show less
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Furniture City
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Cape Town Area, South Africa
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Sales Representative
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Jan 2008 - Sep 2008
Duties -Maintained up-to-date knowledge about furniture products. -Analyzed customer needs and recommend appropriate furniture. -Answered customer queries regarding furniture products. -Coordinated with sales team to establish selling strategies and deals. -Worked with sales team to maximize sales and profitability. -Ensured that furniture is delivered to customers in a timely manner. -Developed action plans to achieve sales objectives. -Analyzed and process customer orders accurately. -Provided outstanding customer services before and after the sale. -Maintained positive working relationship with furniture manufactures and sales team to achieve revenue goals. Show less
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Education
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2015 - 2015
Cisco
Cisco CCENT, Network Engineering -
2019 - 2019
Udemy
Web Development -
2005 - 2006
Varsity College
International Marketing Management, Marketing -
2000 - 2004
Table View High School
Matric Exemption, High School/Secondary Diplomas and Certificates
Community
