Experience

Paymentus

• United States
• Financial Services
• 500 - 600 Employee

• QA Manager

  • Mar 2023 - Present

  Richmond Hill, Ontario, Canada

• QA Lead, Implementation

  • Aug 2022 - Mar 2023

  Richmond Hill, Ontario, Canada

• Senior Quality Assurance Analyst, Implementation

  • Jan 2022 - Jul 2022

  Richmond Hill, Ontario, Canada



Gubagoo

• United States
• Software Development
• 200 - 300 Employee

• Senior Quality Assurance Analyst

  • Jun 2020 - Jan 2022

  Remote • Led manual testing efforts including feature, integration, regression, and sanity testing of automotive digital retailing platform on desktop web and mobile web interfaces, following Agile methodologies • Utilized additional tools including Bugsnag, Postman API, and Mixpanel • Created, managed, and executed test plans, test runs, and test cases within TestRail • Reported and logged defects in JIRA with assistance of BugReplay



Crawford & Company (Canada) Inc.

• Canada
• Insurance
• 100 - 200 Employee

• Senior Quality Assurance Analyst

  • Mar 2019 - May 2020

  Toronto, Ontario, Canada • Led manual integration, feature, regression, and sanity testing efforts of LMS web application using Chrome, Firefox, Edge, IE 11, and Safari, on desktop as well as Android OS devices and iOS devices • Employed various tools including BrowserSync, Postman API, Git, and HeidiSQL • Used Git to merge new code into QA server • Investigated and documented defects found in JIRA defect-tracking system • Created automated login page test scripts with Selenium using Java



QuickTapSurvey, a Formstack Company

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Manager, Quality Assurance

  • Dec 2014 - Nov 2018

  Toronto, Ontario, Canada • Coached, mentored, and lead the QA team in executing integration, feature, regression, sanity, load, security, and automation code testing across the product web site, web admin app, iOS app, Android app, and web survey interface, following Agile SCRUM methodologies • All web-related testing conducted across Chrome, Safari, Firefox, IE 11, Edge, (heavily using BrowserSync), iOS app testing via Xcode as well as physical iPhone and iPad devices, Android app testing via Android Studio as well… Show more • Coached, mentored, and lead the QA team in executing integration, feature, regression, sanity, load, security, and automation code testing across the product web site, web admin app, iOS app, Android app, and web survey interface, following Agile SCRUM methodologies • All web-related testing conducted across Chrome, Safari, Firefox, IE 11, Edge, (heavily using BrowserSync), iOS app testing via Xcode as well as physical iPhone and iPad devices, Android app testing via Android Studio as well as physical Android smartphone and tablet devices, and API calls using Postman API developers tool • Planned, prepared, and assisted in documenting each release/sprint's test suites and test cases with the QA team using TestRail test case management system and referencing InVision design mock-ups • Planned and assisted with QA automation team on test automation releases • Monitored QA environments including audit and error logs via Amazon CloudWatch, continuous integration status via Jenkins server, and mobile app crashes and metrics via Fabric.io and Crashlytics • Investigate, logged, and documented bugs found and new feature requests in Axosoft bug tracking system • Planned, configured, and executed QA-related metrics reports for each app release • Screened and selected new-hire applicants, conducted interviews, and ultimately hired new QA team members; both full-time and University of Waterloo co-op students • Set, reviewed, and provided regular feedback on employees’ annual performance goals

• QA Lead

  • Feb 2014 - Nov 2014

  Toronto, Ontario, Canada



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Quality Assurance Analyst

  • Feb 2013 - Feb 2014

  Toronto, Ontario, Canada • Performed User Acceptance Testing (UAT) against software video content delivery applications on various supported platforms including desktop web app, Android smartphone and tablet app, Apple iPhone and iPad iOS app, BlackBerry smartphone app, Xbox 360 app, and Xbox One app, sparsely following Agile methodologies • Created, managed, and executed test cases (in Excel worksheets) against new software builds • Documented and logged defects found of front-end apps in JIRA, and in Bugzilla… Show more • Performed User Acceptance Testing (UAT) against software video content delivery applications on various supported platforms including desktop web app, Android smartphone and tablet app, Apple iPhone and iPad iOS app, BlackBerry smartphone app, Xbox 360 app, and Xbox One app, sparsely following Agile methodologies • Created, managed, and executed test cases (in Excel worksheets) against new software builds • Documented and logged defects found of front-end apps in JIRA, and in Bugzilla for back-end system Show less



Mercatus Technologies Inc.

• Canada
• Software Development
• 1 - 100 Employee

• Quality Assurance Engineer

  • Jan 2012 - Dec 2012

  Toronto, Ontario, Canada • Conducted and documented tests in Spiratest for new software builds for advanced retail networks consisting of various APIs, mobile devices including iPhone and Android smartphones, web app, websites, and custom app on iPad, following Agile SCRUM methodologies • Performed system testing, feature testing, regression testing, smoke testing, and user acceptance testing across all projects • Tested User Stories from, and logged bugs found to JIRA bug tracker • Implemented process… Show more • Conducted and documented tests in Spiratest for new software builds for advanced retail networks consisting of various APIs, mobile devices including iPhone and Android smartphones, web app, websites, and custom app on iPad, following Agile SCRUM methodologies • Performed system testing, feature testing, regression testing, smoke testing, and user acceptance testing across all projects • Tested User Stories from, and logged bugs found to JIRA bug tracker • Implemented process improvements for the methods utilized in documenting test cases; reorganized systems and created sub-folders to separate various functions and features • Obtained an overall understanding of the platform API with respect to the processes for testing and work-flow within ticketing systems • Created and established a matrix for the nine separate server boxes used in the QA environment along with details regarding which version is installed; improved the overall efficiency in the user-acceptance and testing environments Show less



Springer-Miller Systems

• United States
• Software Development
• 100 - 200 Employee

• Quality Assurance Analyst, SpaSoft

  • Apr 2010 - Dec 2011

  Markham, Ontario • Managed and led successful certification including a $250,000 custom Marriott gift card interface, a $40,000 mobile integration project with Mandarin Oriental Hotel Group using iPads, and a Chip and PIN authentication interface with Servebase • Conducted integration, system, and user acceptance testing for the appointment booking system, to ensure all functionality can be completed by clients who purchase the software • Led a venture with a financial institution using the program to… Show more • Managed and led successful certification including a $250,000 custom Marriott gift card interface, a $40,000 mobile integration project with Mandarin Oriental Hotel Group using iPads, and a Chip and PIN authentication interface with Servebase • Conducted integration, system, and user acceptance testing for the appointment booking system, to ensure all functionality can be completed by clients who purchase the software • Led a venture with a financial institution using the program to initialize and conduct testing; collaborated with vendors to resolve problems and receive approval • Documented the configuration, deployment and end-user documentation for successfully tested and certified interfaces and utilities, following Waterfall methodologies

• Support Specialist, SpaSoft

  • Jul 2008 - Apr 2010

  Markham, Ontario • Provided technical support to clients who purchased the SpaSoft software and experienced issues or errors while attempting to complete tasks or print reports



Brookfield Lepage Johnson Controls (BLJC)

• Software Support Specialist, RealSuite Software

  • Apr 2007 - Jul 2008

  Markham, Ontario • Provided technical support within a team of five personnel to global call centres and offices utilizing the corporate real estate management system • Investigated root causes for technical support issues and provided resolutions to allow successful functionality



Lenovo

• China
• IT Services and IT Consulting
• 700 & Above Employee

• Internal Audit Administrator, Service and Support Operations

  • Jun 2006 - Apr 2007

  Toronto, Ontario, Canada • Reviewed warranty requests to ensure accurate serial numbers and account details; documented results for management approval within Lotus Notes databases

• IT Systems Support, Business Transformation

  • Oct 2005 - Jun 2006

  Toronto, Ontario, Canada • Maintained internal systems and created test cases to be executed in the SAP systems for functionality • Conducted internal website development and maintenance for the sales team’s “track and trace” shipment system; created a portal for sales representatives to monitor the progress of order shipments • Provided internal support for the sales team in regards to utilizing the SAP system



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Administrative Helpdesk, Procurement

  • May 2003 - Sep 2005

  Markham, Ontario • Managed an internal approval request program to process requests that were in limbo; redirected requests to the appropriate management member to obtain approval • Administered a purchase card program in partnership with American Express for employees; maintained cardholder records, account information, approved supplier lists and reports outlining activities