Experience

Maxvision Technology Corp.
• China
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee
• Solutions Expert

  • Oct 2022 - Present


Guangzhou Sky-tech Cloud Info Co.,Ltd.

• China
• Technology, Information and Internet
• 1 - 100 Employee

• Solutions Expert

  • Dec 2020 - Oct 2022

  Company's Product: Cloud video conferencing (SaaS), cloud audio and video platform (PaaS), cloud audio and video IoT platform (IoT), cloud video conferencing system (privatization), intelligent customer service (SaaS and privatization), Webex video conferencing (Cisco products, Sole agent in China); Job Responsibilities: 1) Responsible for the creation of relevant audio and video scenarios, and cooperate with sales to conduct pre-sales communication, solution configuration, and other pre-sales marketing work; 2) Responsible for pre-sales technical support for conferencing projects, including POC function testing, SIP and H323 video conferencing hardware terminal docking, etc. 3) Responsible for the pre-sales technical support of non-video conference projects, including formulating plans according to customer needs, SDK and API technical docking support during the project process, R&D communication and projects management; Show less



TVT Digital Technology

• China
• IT Services and IT Consulting
• 1 - 100 Employee

• Product & Solution Support Director of Europe

  • Mar 2018 - Dec 2020

  Responsibilities: As a pre-sales and after-sales director(Europe), responsible for the overall technical support of the company's products and solutions, including pre-sales promotion of products and solutions, proposal and configuration, after-sales technical support for products and solutions; 1.Pre-sales promotion of products and solutions According to customer needs, carry out demand analysis, give proposal and configuration, and follow up the potential projects; 2.Technical support for products and solutions Provide technical support for the company's products and solutions, including on-site support, remote support, training for customers, and making technical documents; 3.Secondary development project docking (API and SDK) Responsible for the secondary development projects of APIs and SDKs for large customers, maintaining close communication with customers and R&D, through the API or SDKs to complete the connection between customer needs and the company's product functions, and promote the sales of the company's products and solutions; The company's main products: 1.Traditional video surveillance products It mainly includes DVR, NVR, IPC, NVMS platform software, etc., mainly to meet the video surveillance needs of customers; 2.AI products and solutions It mainly includes face capture IPC, face capture comparison IPC, face recognition NVR, face recognition NVMS platform and solution, etc., mainly to meet the needs of customers' miniaturized AI scenes; Show less



ZTE

• South Africa
• Hydroelectric Power Generation
• 1 - 100 Employee

• Solution Manager

  • Nov 2014 - Mar 2018

  Overview: Act as overseas pre-sales technical solution manager in ZTE, responsible for the government & enterprise(Hereafter called GE) marketing, including provide solution, make market scheme, dig business opportunity, project management, etc. Responsibilities: 1.Investigate the GE market, make the matched pre-sales solution for the market; 2.Visit the customer and introduce the products or solutions, discuss with them for the potential business opportunity; 3.Follow up the business opportunity and to do the market activity accordingly; 4.For the business opportunity which have been confirmed, go deeper and to do the guidance in advance; 5.For the project which will issue the bidding documents, to do the guidance in advance, answer the technical part, to do the technical clarification before or after the tender, the detailed solution design and make; 6.Follow the pre-sales part of the won bid, including all the procedures, solution audit, etc, until the delivery part; 7.Also responsible for the information collecting and analyzing from the competitor; Show less



Hytera Communications Co., Ltd.

• United Kingdom
• Wholesale

• Overseas Customer Service Manager

  • Jul 2007 - Nov 2014

  Product: Walkie-talkie, Wireless communication system (Including voice communication system and video communication system) 1. Provide after-sales technical support to the customers, includes reply the technical consultation by email or telephone, make English technical instructions, etc. 2. Handle the customer complaint, give solutions to customer after discussing with relevant departments, comfort them, and guarantee the customer satisfaction. 3. To do the after-sales technical training to the customer, mainly include how to use the product, the principle of the product, trouble shooting, etc. 4. Visit the customer regularly, getting to know the needs of the customer, deal with the technical problems and give them technical instructions on site, and investigate the after-sales service market of this area, adjust the service strategy according to the investigate results. Show less