Experience

CarLotz

• United States
• Retail Motor Vehicles
• 1 - 100 Employee

• Sales Consultant

  • Aug 2021 - Present

  • Liaising with customers face to face, by email, and via telephone. • Identify customer needs and suggest suitable vehicle models and financing options. • Developing potential buyers able to suggest trade-ins and provide aftersales services assistance. • Developing potential sellers to assist with consigning their vehicles. • Increasing customer database by active prospecting for new leads on the medial social platform. • Arranging test drives for customers and accompanying them on the excursions to explain vehicle features and driving capabilities. • Ensures all deals comply with local, state, and federal guidelines. • Prepares paperwork and contracts and delivers deals, Service Contracts, Gap, and aftermarket products. • Prepares all deal packages with complete and proper documentation for lenders or follows any other process that may be in place in their respective department • Completing all administrative paperwork, loan applications, and insurance agreements with the customer. Show less



Elavon, Inc.

• United States
• Financial Services
• 700 & Above Employee

• Customer Care Consultant

  • Jan 2019 - May 2021

  Ability to manage multiple tasks/projects and deadlines simultaneously. • Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue. • Educate customers on the features of company products/services to minimize technical challenges. • Assist customers upon question about batch settle of their everyday statement. • Respond to customer's requests for sending an information summary and detailed report. • Confirm resent, or the previous transaction has been processed. • Troubleshoot various terminals Ingenico, Verifone, Poynt that has to fail network connection, communication error, and error message. Show less



U.S. Bank

• Englewood, Colordo

• Service Advisor

  • Oct 2017 - Jan 2019

  • Answering incoming calls and assisting customers with questions and concerns related to their credit card account. • Properly diagnosing customer needs and proactively educating them amount the features and benefits of credit card products and services. • Using a computerized system to update account details • Promote products and services based on account and customer need. • Respond to customer inquiries, providing information on credit cards, policies, products, and services. • Assisted customers with credit line increases/decrease inquiries, and balance transfer. • Effectively collaborated with client in resolving credit card disputes and fraud, written or verbal Show less



IST MANAGEMENT SERVICE INC AT BALL CORPORATION

• Broomfield CO

• Shipment and Receiving Administrator

  • Sep 2016 - Oct 2017

  • Examine contents from incoming shipments and reconciled items received or shipped with records to maintain accuracy of incoming and outgoing shipments. • Coordinate shipments and deliveries, and communicated with carrier to deliver shipping and receiving instructions. • Create shipping documents including Bill of Ladings, Shipping labels, and other vital documents as well as providing weekly reports to management. • Accurately operate shipping and receiving equipment including barcode equipment, FedEx, UPS, and Old Dominion • Prepare Bill of ladings, commercial invoices, and packing lists according to sales order instructions. • Track record of carefully inspecting incoming shipments for damages or discrepancies in quantities and documenting and reporting inconsistencies Show less



The Versa Group

• United States
• Advertising Services

• Sales Representative /Corporate Trainer

  • Jan 2015 - Jan 2016

  • Directed market strategies according to relevant marketing campaigns. • Discussed specific requirements and expectations concerning the event with clients. • Responsible for successfully aligning company objectives with customer’s goals. • Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve. • Developed new strategies with Fortune 500 companies increase revenue with direct marketing. • Coordinated and implement on-going training with sales representative including account open, compliance and regulatory training, transaction processing sales techniques demonstrate on schedule events. • Trained new members on the sales team and ensuring that their knowledge and skills are enhanced to maximize the sales revenue. Show less



Canon Solutions America

• IT Services and IT Consulting
• 700 & Above Employee

• Site Representative/ Business Service

  • Jan 2011 - Jan 2015

  • Processed all incoming and outgoing mail from United Parcel Service and Federal Express, and any overnight delivery. • Investigate and resolve discrepancies associated with lost or misdirected packages. • Identify, interpret, analyze, and expedite the issues and seek resolution to meet customer service expectations. • Provided Tier 1 and Tier 2 support handling and response to general inquiries, escalating as required. • Manage, prioritize, and coordinate Conference Center activities with efficiency and accuracy. • Provided expert technical assistance at meetings for presenters requiring the use of audio visual and video conference equipment such as PowerPoint presentations; also perform Smart board tutorials. • Analyzed trends and root cause analysis of equipment issues to assist in improvement of conference room performance. • Prepared monthly reports using client data for managerial use; monitored and analyzed monthly operating results against budget. Show less



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Broker Assistance

  • Jun 2001 - Jan 2009

  • Assisted brokers with follow-up and resolution of account issues (includes detailed analysis and process accounts, contract wording and billing statement) including follow up and final resolution. • Assisted with the review of client data submitted during the placement/renewal process for accuracy and consistency. • Obtained proper signed placement slips and/or master certificates or certificates of reinsurance external or internal from markets and aggressively pursue until received. • Reviewed policies, placement slips, cover notes and certificates of reinsurance to ensure they are consistent and accurately reflect binding agreement, or calculate terms negotiated on behalf of clients and reinsurers. • Provided the broker with prospecting assistance including researching financial statements, monthly quarterly reports, product lines, geographic exposures, and current reinsurance information using available resources (Intranet, Internet, etc.) As required. • Assisted with preparation, tracking and monitoring receipt of all placement slips and covernotes in accordance with initial marketing and final terms. • Worked on special projects, attend seminars, assist in arranging audits or other visits as needed. • Handled Underwriting and pricing of renewal accounts within underwriting authority for Casualty, General Liability, Business Automobile Liability, Umbrella Liability, and Workers' Compensation. Show less