IT Technician

• Jul 2021 - Present

IT Productivity Specialist

• Jun 2014 - May 2021

Responsible for IT desktop support and to consult and develop productivity tools and processes to enable staff to more efficiently complete their work (from new SharePoint Sites with Nintex workflows to Excel Macros to clear visualisations of frequently changing data).Responsibilities included • Design and present training on core applications such as Excel, SharePoint, OneNote etc. and also Zoom at very short notice.• Also designing posters, display materials and much sought-after quick reference cards for new and existing tools and applications.• IT Training on-boarding new employees• Subject Matter Expert on Dawn Raid IT processes• Managed the redesign of the IT Solution Centre (onsite help desk)• Online multimedia production (Podcasts and Webcasts) Show less

Information Technology Support Analyst

• Nov 2011 - Jun 2014

Responsible for IT Desktop support for over 500 employees as part of a small team.Break/Fix support for staff laptops, desktops and applications empathising with the customer and ensuring a resolution to their issue by maintaining ownership where appropriate.Stock Room Controller (high value assets) including building and maintaining a stock of ready built and up to date laptops ready for break/fix deployment.Regular audit of Stock Room and completion of other controls requirements.

Contract Administrator

• Aug 2010 - Nov 2011

Responsible for providing support to the owners of over 50 contracts ensuring that contractual requirements (reports, billing, etc.) were met for our Joint Venture Partners. In addition, I managed the job process for hand over to Global Business Centre.

eCommerce Systems Administrator

• Mar 2005 - Aug 2010

Duties in this role included roll out and support of on-truck delivery ticketing across several European airports and integrated invoice system including testing and design in close collaboration with the vendors.Business line application support and technical administration.

Senior Access Administrator

• Jan 2004 - Mar 2005

Responsibility over the access requests for customers across the EAME region, specialising in controls and the administration of the email system.

Access Administrator

• Jan 2002 - Jan 2004

Responsibility over the access requests for customers across the EAME region, ensuring appropriate prior authorisation, to multiple systems ranging from creating new accounts and basic LAN accesses to granting application privileges.

Customer Service Administrator

• Jul 1998 - Jan 2002

Customer Service representative working with national customers such as Ford Motor Company and local authorities ensuring that they received deliveries and paid their bills on time.

Customer Service Administrator @ ExxonMobil

• Apr 1998 - Jul 1998

Audit Administrator @ ExxonMobil

• Feb 1998 - Apr 1998