Experience

Texas Chemical Council

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Membership Director

  • Jan 2022 - Present



Commemorative Brands

• Austin, Texas Metropolitan Area

• Web operations/Business analyst

  • Nov 2016 - Oct 2021

  Account Manager to Over 100 Clients Issue Resolution Management for Client Issues Web Operations Support Business Process Analysis for System Upgrades Requirements Facilitation for System Upgrades Business Process SME Tools: JIRA, NetSuite, Magento Account Manager to Over 100 Clients Issue Resolution Management for Client Issues Web Operations Support Business Process Analysis for System Upgrades Requirements Facilitation for System Upgrades Business Process SME Tools: JIRA, NetSuite, Magento



eBay

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Magento customer support

  • May 2012 - Nov 2016

  - Provided immediate support on technical issues affecting Magento Stores / clients - Performed analysis of technical documentation, requirements, specifications, data models, and test approaches. - Worked closely with Developers to understand the requirements and specifications - Facilitated using proprietary software (Magento) to build online stores for clients - Developed training documentation to increase productivity of Clients troubleshooting Store issues - Pull requirements for ad hoc testing from the clients and deliver results / defects to the developers - Use Jira on a daily basis to create tickets for developers and system analysts - Work heavily with end client to resolve code issue. - Proficient in collecting, process and requirements gathering to facilitate developers to fix issues - Business Process Analysis for System Upgrades - Requirements Facilitation for System Upgrades - Business Process SME Tools: JIRA, NetSuite, Magento Show less



Austin Grease guys

• Austin, Texas Area

• HR Specialist

  • 2011 - 2012

  • Assist clients in local and government rendering waste removal laws. • Handle all incoming complaints / problems from clients. • Maintaining and reporting daily work logs and client reports. • Scheduled driver route documentations and pickup logs. • Developed company processes and procedures to increase revenue and safety. • Implemented business development program logs, to decrease downtime, and report upcoming problems. • Maintained confidential record for all employees • Handled payroll and employee compensation packages • Assist clients on rendering tank delivery, location and pick up scheduling. • Answered all questions from the public and conducted interviews with all media outlets in the area. • Actively involved with buyers of rendered product to increase revenue of business. Show less



Texas Education Agency

• United States
• Government Administration
• 700 & Above Employee

• Edit Plus support

  • 2011 - 2011

  • Handled technical support of PEIMS data format for schools. • Supported assistance to all the Texas school districts in providing accurate census data for school attendance for funding. • Assisted users with aggregated data in order for them to send and receive encrypted PEIMS EDIT+ files. • Involved in Web Application Testing for PEIMS EDIT+ system. • Assisted users with aggregated data in order for them to send and receive encrypted PEIMS EDIT+ files. • Involved in Web Application Testing for PEIMS EDIT+ system. • Actively involve with the developers to clarify and resolve defect issues. • Worked closely with the project manager during requirement phase. • Informed districts / schools how to enter/update data using PEIMS EDIT+ software systems. • Maintained and reporting daily status reports. • Explained PEIMS Data Standards and EDIT+ generate error-listing reports to users. • Reviewed reports to verify the completeness of each district's data within their region. • Created/ Update reports through Tracker / Version One software systems. • Managed online EDIT+ help desk ticketing system to respond to problems / complaints. • Worked with Tracker software to facilitate defect, and enhancement reports. Show less



NI (National Instruments)

• United States
• Electrical Equipment Manufacturing
• 700 & Above Employee

• Internal HelpDesk

  • 2010 - 2011

  - Provided second level support to internal Help Desk to resolve user concerns with specific applications, including Windows, Microsoft Office, Lotus and numerous industry specific applications for approx 1000 users. -Trained users on use of their new systems and equipment. - Implemented new software and upgraded existing software. - Provided second level support to internal Help Desk to resolve user concerns with specific applications, including Windows, Microsoft Office, Lotus and numerous industry specific applications for approx 1000 users. -Trained users on use of their new systems and equipment. - Implemented new software and upgraded existing software.



Texas Coffee Traders

• United States
• Manufacturing
• 1 - 100 Employee

• Executive Assistant

  • 2008 - 2009

  -Performed a wide variety of tasks that changed on a daily basis unsupervised. -Assisted the President of the company in payroll, administration and human resources. -Provided technical support for small local network that included moving of machines and upgrades of hardware and software. -Performed a wide variety of tasks that changed on a daily basis unsupervised. -Assisted the President of the company in payroll, administration and human resources. -Provided technical support for small local network that included moving of machines and upgrades of hardware and software.



Digital Motorworks

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Client analyst

  • 2007 - 2008

  -Processed, cleaned and maintained vehicle data for international automotive clients. -Assisted users with aggregate data in order for them to send and receive encrypted files. -Assisted users in software upgrades to allow for data transfer. -Educate users on aggregate data reports. -Processed, cleaned and maintained vehicle data for international automotive clients. -Assisted users with aggregate data in order for them to send and receive encrypted files. -Assisted users in software upgrades to allow for data transfer. -Educate users on aggregate data reports.



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Help Desk Agent/Team Lead

  • 2005 - 2007

  - Managed a team of up top 20 help Desk agents - Established work procedures and processes that support company and departmental standards, procedures, and strategic directives - Managed talent through coordinating and facilitating training and identifying development needs - Provided statistical and performance feedback and coaching, and administered performance reviews for skill improvement - Partnered with Human Resources with screening, interviewing, scheduling, and hiring candidates - Built partnership and worked collaboratively with internal resources and external vendors -Provided technical phone support for multiple global clients. -Assisted users with policy and new account activation and updated web setting. -Operated independently of management. -Implemented Security Procedures. Show less