Business Analyst

• Jan 2022 - Present

EQ Credit Services, EQ Riskfactor and EQ KYC Solutions are now Lenvi, the fintech specialising in B2B consumer and commercial lending software and solutions. EQ Credit Services, EQ Riskfactor and EQ KYC Solutions are now Lenvi, the fintech specialising in B2B consumer and commercial lending software and solutions.

Technical Business Analyst

• Nov 2021 - Nov 2021

Business Analyst

• Feb 2020 - Oct 2021

Senior Business Analyst

• Mar 2016 - Jul 2019

Respnsibilities include:Analyse processes, system set up and the general impact of a change requestProvide estimates for the cost of each change request.Design and analyse prospective ideas for clients working alongside internal and external project teamsReport or present analysis of change requests to key stakeholders.Manage or create requirements and specifications where necessary.System delivery of quarterly, annual and ad-hoc projects on a variety of clients.Advise teams in nearshore (Poland) and offshore (India) locations as the technology work stream lead.Oversee the IAT and UAT process and monitor defect logs for all projects.Identify, debug and explain any system issues.Provide technical input to project teams translating technical jargon into layman termsAdvise and guide team of analysts as a senior. Show less

Senior Administrator

• Aug 2014 - Feb 2016

Eventually responsible for 8 clients benefits administration, managing a team of 8 based in a near shore location.Worked with client contacts, consultants, project managers and configuration analysts to deliver projects for each client, including implementation and annual renewal projects.

Project Coordinator

• Jan 2014 - Aug 2014

Managed a near shore team through monthly and project deliverables.

Service Delivery Analyst

• Jul 2013 - Jan 2014

Was responsible for the sign off of all client files including payroll for one of the companies most prestigious and demanding clients.First point of contact for any escalated queries or defects.Led calls with client contacts and internal teams to discuss issues or to present data.

Human Resources Administrator

• Oct 2011 - Jul 2013

Worked alongside technology, legal and HR teams to deal with employee benefit queries and to also provide technical support for the site.

Sales Executive

• Feb 2011 - Jul 2011

Sell banking products within regulatory requirements. Sell banking products within regulatory requirements.

Litigation Officer

• Jun 2010 - Dec 2010

Recover outstanding debts and prevent unnecessary repossessions. Recover outstanding debts and prevent unnecessary repossessions.

Account Manager

• Jan 2008 - Oct 2009

Collections & Litigation Advisor

• Apr 2007 - Jan 2008

Customer Services Representative

• Sep 2005 - Apr 2007

Technical support and general after sales customer care. Technical support and general after sales customer care.