Experience

Mobilink

• IT Services and IT Consulting
• 200 - 300 Employee

• Technical Support Engineer

  • Jun 2015 - Present

  NOC BSS support L2 Team NOC BSS support L2 Team



Jazz

• Pakistan
• Telecommunications
• 700 & Above Employee

• • Jun 2014 - Present

  •Responsible for ensuring regular Operations and Maintenance of Mobilink's RAN Field operations including Telco and non-Telco equipment and related equipment/devices.•Coordinate and drive managed services vendors for fault identification and rectification to meet departmental KPI targets.•Critical incidents reporting and fault management to reduce the rectification time.•Weekly/Monthly SLA reporting analysis and devise the improvement areas to make stable the problematic sites•Analysis of repetitive sites outages, devise plan to reduce the outage frequency. •Weekly/Monthly reporting for different critical projects/outage incidents•Analysis for respective cluster sites to identify improvement areas and build business cases.•To calculate Network availability on regional level and report to management for the factors causing NW availability degradation.•To make daily Benchmark report with a brief analysis of most problematic sites Network and taking reasons and pushing regions to resolve the issue at earliest. Show less

• • Sep 2011 - Jun 2014

  •Perform PAT of newly commissioned sites or any other newly installed inventory at site. •Ensuring to achieve 99% network availability of the ownership sites. •Follow up with field teams for EAS Alarms and Site Path Verification.•Follow up with field teams for resolution of users’ area specific complaints.•Coordinate with other departments like NOC, Logistics and Corporate Affairs for any issues at the site regarding Energization, Logistics and Security.•Analyze down time & fluctuations of sites on daily basis.•Coordinate with outsourced vendors to highlight pending issues and problematic sites to control outages.•Follow up of sites audit visits on ownership sites.•Providing BSS and MW link support to the outsource vendor to resolve the issues. Show less



IT Excellence Center, Directorate of IT, Government of Khyber Pukhtonkhwa

• Peshawar

• Trainee Network & System Engineer

  • Dec 2010 - Jun 2011

  •Designing & Establishment of Network Infrastructure at Directorate of IT & Directorate of Science & Technology, Government of Khyber Pakhtunkhwa. •Configuring & Managing Active Directory, Users, Rights Management, Organizational Units, and FTP etc. •Installation, Configuration & Trouble Shooting of DNS server, DHCP Server, VPN Server in Windows 2008 Server Environment. •Management of Multi-Layer Switches(Cisco 2950, Cisco 3560) •Installation, Configuration & Trouble shooting of Exchange Server 2010. Show less