Waqas Ahmad
Information Technology Help Desk Support at FNR Solutions, Inc.- Claim this Profile
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Topline Score
Bio
Credentials
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Azure Active Directory: Basics
LinkedInDec, 2022- Sep, 2024 -
Introduction to AWS for Non-Engineers: 3 Core Services
LinkedInDec, 2022- Sep, 2024 -
CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics
LinkedInApr, 2022- Sep, 2024
Experience
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FNR Solutions, Inc.
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IT Services and IT Consulting
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Information Technology Help Desk Support
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Jan 2022 - Present
• Provide support for all desktop applications, hardware support, installations, configuring servers. • Receive and log support calls. Monitor and respond timely to incoming requests. • Follow protocol for upgrading software and installing hardware fixes. • Assist with the IT team for projects relating to overall company’s structure of IT. • Acknowledge and learn the usage of Active directory, Exchange Servers, software such as VM- Ware. • Provide support for all desktop applications, hardware support, installations, configuring servers. • Receive and log support calls. Monitor and respond timely to incoming requests. • Follow protocol for upgrading software and installing hardware fixes. • Assist with the IT team for projects relating to overall company’s structure of IT. • Acknowledge and learn the usage of Active directory, Exchange Servers, software such as VM- Ware.
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Prime Communications
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United States
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Wireless Services
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1 - 100 Employee
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Retail Sales Consultant
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Mar 2021 - Feb 2022
• Meeting specific sales quotas every month relating to new products and services. • Identifying the customers needs and adjust the sales pitch. • Learning about new products/plans and thoroughly explaining it to the customer clearly. • Executing problem-solving skills to determine solutions for the customers with escalations. • Communication customer service at its finest to provide the best service for customers. • Meeting specific sales quotas every month relating to new products and services. • Identifying the customers needs and adjust the sales pitch. • Learning about new products/plans and thoroughly explaining it to the customer clearly. • Executing problem-solving skills to determine solutions for the customers with escalations. • Communication customer service at its finest to provide the best service for customers.
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Wireless Advocates
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United States
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Wireless Services
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700 & Above Employee
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Wireless Consultant
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Mar 2020 - Mar 2021
Communicate and Market services provided by AT&T, Verizon Wireless and T-Mobile. Educate members on which service to choose and their benefits. Evaluate and Understand concerns. Knowledge of specific deals going on for certain cellphones and carriers. Communicate and Market services provided by AT&T, Verizon Wireless and T-Mobile. Educate members on which service to choose and their benefits. Evaluate and Understand concerns. Knowledge of specific deals going on for certain cellphones and carriers.
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Macy's
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1 - 100 Employee
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Suits Sales Rep
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Dec 2018 - Feb 2020
• Providing exceptional customer experience with them being the priority • Identifying customers’ needs and wants through communication. • Managing increase in sales by the product that the customer is willing to purchase. • Presenting professional attitude, sincerity and enthusiasm. • Providing exceptional customer experience with them being the priority • Identifying customers’ needs and wants through communication. • Managing increase in sales by the product that the customer is willing to purchase. • Presenting professional attitude, sincerity and enthusiasm.
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Education
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California State University, Fresno
Bachelor of Arts - BA, Communication, General -
2014 - 2017
Clovis Community College
Associate's degree, Business Administration and Management, General
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