Experience

Proview Accountants
• United Kingdom
• Accounting
• 1 - 100 Employee
• Accountant

  • Apr 2019 - Present


Standard Chartered Bank

• Singapore
• Financial Services
• 100 - 200 Employee

• Collection Supervisor

  • Jan 2007 - Sep 2012

  Responsibilities Included: • Curing of delinquent accounts having all buckets • Solving problematic account for customer satisfaction • Triggering skipped accounts for repossession • Managing worksheets • Handling of termination of accounts • To monitor, control and implements strategies for collection. • Ensuring discipline and punctuality of the team. • To develop effective collection MIS • Planning for less forward flows and reducing the delinquencies. • To maintain Departmental Control Function Checklist (DCFC) and self-assessment. • System training of newly hired staff members • To contact delinquent client and/or provider accounts by letter or phone in order to discuss legal requirements and/or to make arrangements for deferred payment plans, forbearance agreements, or other feasible options • To research, review, and verify financial information and to make recommendations regarding disposition of accounts • To provide assistance and on-the-job training to new employees • To prepare reports and correspondence relative to collections, status of accounts, and payment records Show less



Union Bank

• United States
• Banking
• 1 - 100 Employee

• Collection Officer

  • Jan 2005 - Jan 2007

  I was working in ready cash department as a “Collection Officer”. My responsibilities were client relationship, Tele-collection, collection of ready cash monthly dues, customer service, & client visits. Preparation of daily ready cash collection reports, bring on monthly targets, co-ordination with supervisor & update all credit history of client in given computer system.; Personal attributes Motivated, driven and focused on achieving goal. Fast paced graduate media sales environment. Resilient and having an ability to deal with rejection. Have a competitive attitude and can thrive under pressure. Well organised, eager to learn and pro-active. Building and maintaining positive working relationships with key decision makers. Achievements BEST COLLECTION OFFICER FOR 3rd QUARTER OF THE YEAR 2005. CERTIFICATE OF ACHIEVEMENT IN THE MONTH OF DEC. 2005. BEST COLLECTION OFFICER “HANDLING DIFFICULT CUSTOMERS”. AWARDED BEST FRONT END-SUPERVISOR IN 2ND QUARTER OF THE YEAR 2006. ALWAYS RANK “1” IN DEPARTMENT. WINNER OF DEPARTMENTAL QUIZ COMPETITION. Show less