Experience

AlbatrossCars

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Driver

  • 2020 - Present



Babington

• United Kingdom
• Education Administration Programs
• 200 - 300 Employee

• Commercial Sales

  • Feb 2016 - Sep 2019

  Perform a consultative sales process through various channels including live chat, inbound, outbound calls, web enquiries and face to face that help to identify and meet the needs of the employer and learner Maximisation of all sales opportunities by up selling and cross selling to increase revenue and achieve personal and team target Support Team Leader in the day to day running of the department during absence by producing reports, hold meetings to discuss pipeline and individual targets, handling complaints and queries, authorising discounts and installment plans



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Support Specialist

  • Apr 2014 - Oct 2015

  Accountable in a multi-faceted role as part of a challenging call centre sales environment to work closely with customers requiring an array of DHL services Utilising exceptional fact finding skills to ascertain customer requirements, and presenting various solutions to meet these Assisting management throughout the handling of any complaints, and with any ad-hoc requests Working towards various targets including conversion, insurance products, timed service deliveries, new business leads, call count, and handling time. Providing any insight to management or peers as to how these can be exceeded



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Engagement Specialist

  • Sep 2013 - Apr 2014

  Responsible in a campaign role to assist in the launch of the ‘Sky Store’ product. Working to ensure all enquiries and leads are handled within service levels, and providing any troubleshooting support where required Utilising Salesforce CRM software to manage account details, and to review information on previous interactions Ensuring all complaints are handled within service levels set, and utilising various mediums to interact with customers including social media Responsible in a campaign role to assist in the launch of the ‘Sky Store’ product. Working to ensure all enquiries and leads are handled within service levels, and providing any troubleshooting support where required Utilising Salesforce CRM software to manage account details, and to review information on previous interactions Ensuring all complaints are handled within service levels set, and utilising various mediums to interact with customers including social media