Experience

Park Regis Birmingham

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Senior Finance Auditor

  • Jun 2022 - Present

  Process invoices clients accounting software.Reconcile bank accountsConstruct control accountsAdministration duties including ordering office supplies, manage petty cash, company mail etc.Sales LedgerPurchase LedgerCredit Control

• Regional Front Office Supervisor/Duty Manager

  • Jan 2020 - Jun 2022

• Front Office Supervisor

  • Jan 2018 - Jun 2020

  Welcoming guests as they arrive at the hotel• Checking guests in and out of their rooms• Taking reservations by telephone or email• Preparing bills and dealing with payments• Dealing with any customer complaints, ensuring company policy / process was followed• Dealing with any queries that guests may have including special requests



Conrad Dubai

• United Arab Emirates
• Hospitality
• 200 - 300 Employee

• Reservation Coordinator/ Conrad Services

  • Jul 2014 - Jun 2017

  Answer incoming calls with attention to detail Proactively assist guest’s with enquiries Respond to incoming emails pre-empting any further enquires guests may have Successfully convert new enquiries Manage guest expectations Accurately record reservations Payment handling over the phone and via online systems Enforce company parameters & cancellation policies Ensure data is stored securely Assist colleagues & other departments where required Answer incoming calls with attention to detail Proactively assist guest’s with enquiries Respond to incoming emails pre-empting any further enquires guests may have Successfully convert new enquiries Manage guest expectations Accurately record reservations Payment handling over the phone and via online systems Enforce company parameters & cancellation policies Ensure data is stored securely Assist colleagues & other departments where required



Park Plaza Lahore

• Lahore, Punjab, Pakistan

• Front Office Assistant

  • May 2012 - Jun 2014

  Checking guests in and out. Receiving and managing reservations made online and telephonically. Verifying guests' payment methods during check-in. Assigning rooms to guests and informing them of any specials offered by the hotel. Organizing transport services for guests at their request. Providing guests with information about the hotel. Keeping abreast of attractions that may be of interest to guests. Serving as a host at conferences, and ensuring that all relevant preparations are made for the event. Show less