Experience

SGK

• Australia
• Design Services
• 100 - 200 Employee

• Project Manager

  • Jan 2020 - Present

  - Project Manager with experienced Client Services background as well with a demonstrated history of working in the media production industry. - Responsible for training materials preparation and conduct training for new onboard team members. - Continuously identify and implements improvements in operation process efficiency and effectiveness. - Skilled in SAP implementation, Customer Relationship Management, Graphic Design and Account Management. - Project Manager with experienced Client Services background as well with a demonstrated history of working in the media production industry. - Responsible for training materials preparation and conduct training for new onboard team members. - Continuously identify and implements improvements in operation process efficiency and effectiveness. - Skilled in SAP implementation, Customer Relationship Management, Graphic Design and Account Management.



Schawk!

• United States
• Advertising Services
• 300 - 400 Employee

• Senior Customer Service Executive

  • Jan 2019 - Dec 2019

  - Responsible for project management in the APAC region.- Project planning by attending client meetings as needed to discuss project issues, timelines, production capacity.- Translate client requests and markets' requirements into detailed instructions for the project team.- Initiate new data item requests utilizing the SAP process and guideline to ensure accurate client, project, and financial details are available in the system. - Assigned to be one of the key change agents and played an active role in company internal process change to help support and coach team members during the transition period. - Supports management team in investigation of quality incidents and provide corrective action reports. Show less

• Customer Service Executive

  • Jan 2017 - Dec 2018

  - Facilitate work orders and complete them accurately to meet aggressive deadlines. - Facilitate inter-departmental communication to effectively provide customer support. - Collaborate with internal and external stakeholders to gather project requirements and followed through on all critical inter- departmental escalations to increase customer retention rates. - Attend meetings with business centres in APAC region on a daily basis as needed to discuss ongoing project timelines, deliverables and internal resources allocations. - Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork. Show less

• Customer Service Representative

  • May 2015 - Dec 2016

  - Handle the preparation of documented work orders. - Manage scheduling of work from clients across functions. - Effective liaison between the client, design firm and production plant and formed strong relationship with the team. - Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.- Continuously identify and implements improvements in operation process efficiency and effectiveness. Show less