Team Lead (Grassroots & Women's Department)

• Sep 2021 - Present

Assistant Manager

• Jul 2020 - Aug 2021

Senior Executive

• Jul 2019 - Jun 2020

Worked with my team to create and execute the FAS Girls' Football Assistance Programme, with the main objectives of:1) Spreading awareness and promoting football to girls2) Providing technical support to school football girls' teams and interest groups3) Create programs to build the capacities of the girls in the football community e.g. Junior Referee Program

Executive

• Jan 2018 - Jun 2019

Supervisor

• Apr 2016 - Dec 2017

Key role in the pre-opening team and day-to-day operations: - Input for restaurant design and layout - Created operation SOP and work flow - Training and Development of new staff, including coffee baristas Key role in the pre-opening team and day-to-day operations: - Input for restaurant design and layout - Created operation SOP and work flow - Training and Development of new staff, including coffee baristas

Assistant Housekeeping Manager

• Jul 2015 - Apr 2016

Assigned to help stabilize the department during a transition period for the resort (80% turnover rate). Key achievements: - Analysed the department's operations flow. Updated and enforced the updated SOP to ensure a more efficient work flow - With the help of the new manager, we transformed the department's culture to one that was more open and supportive by centralizing the meal area, and changing our incident management methods - Successfully improved relations with Front Office staff by creating an Inter-department Exchange Day Show less

Operations Management Trainee

• Aug 2013 - Dec 2013

• Attended cross training in various core departments – Front Office, Housekeeping, Restaurants, Banquet, and Spa • Presented feedback and solutions to the General Manager and Heads of Department • Engaged in managerial responsibilities, e.g. Revenue management and menu planning • Attended cross training in various core departments – Front Office, Housekeeping, Restaurants, Banquet, and Spa • Presented feedback and solutions to the General Manager and Heads of Department • Engaged in managerial responsibilities, e.g. Revenue management and menu planning

Guest Service Executive

• Apr 2012 - May 2013

• Performed duties at 3 local properties – New Majestic Hotel, Wanderlust, and Hotel 1929 • Responsible for the training and integration of new colleagues • Ensured flexibility in meeting guests’ needs • Endorsed multiple roles, such as receptionist, bellman, concierge, and room service agent • Performed duties at 3 local properties – New Majestic Hotel, Wanderlust, and Hotel 1929 • Responsible for the training and integration of new colleagues • Ensured flexibility in meeting guests’ needs • Endorsed multiple roles, such as receptionist, bellman, concierge, and room service agent