Experience

Immediate Media Co

• United Kingdom
• Technology, Information and Media
• 700 & Above Employee

• Data Planning Executive

  • Apr 2019 - Present

  • One out of two people responsible for handling and providing data to a company with over 40 brands and with more than 1000 employees across London and Bristol • Documenting, administering, tracking and reporting project set-up, progress and closure• Monitoring, reporting and escalating of customer complaints to ensure timely project delivery• Took adequate measures, where necessary, to meet tight deadlines for internal and external stakeholders using planning and management skills• Monitoring, reporting and escalating of customer complaints to ensure timely project delivery• Ensuring the right information (progress, risks issues, deliverables etc.) passes to and from key stakeholders, governance teams and sponsors• Maintaining professional relationships through informative communication and by ensuring that the correct and reliable data is always provided• Liaise with the Data Protection Officers to answer queries relating to data protection regulations• Managing the company’s procedures and processes i.e. Excel spreadsheets, Word etc.• Instigated actions and strategies to bring about necessary business improvements for a more time sufficient and productive working environment during beginning of Lockdown 2020• Handled customers’ queries and complaints to improve and maintain customer relationships



Shard Financial Media

• United Kingdom
• Media Production
• 1 - 100 Employee

• Marketing Data Assistant

  • Feb 2019 - Apr 2019

  • Cleansing CRM database via Affino and Excel to assure all relevant account details are correctly stored.• Ensuring that all inactive and duplicate accounts are removed accordingly on the CRM systems• Researching and gaining accurate and reliable information using online platforms (i.e. LinkedIn, company websites...etc.)



HSBC Life (UK) Ltd

• Project Coordinator

  • Dec 2017 - Jan 2019

  • Taking responsibility for all cases logged by consumer• Ensuring all administration/logging/filing tasks are up to date and accurate• Compliance with project metrics and KPIs (to monitor cost, time, resource and risk)• Effectively communicating resolutions to customers through writing and issuing Final Response Letters • Tracking monthly project spend vs forecast / drawing down approval, escalating when action is needed• Supporting MI processes for populating and timely issue of strategic and operational dashboard reports for designated projects• Project tracking, RAID management, and monitoring completed work, milestones achieved, remaining work and key dependencies, supporting the project team to deliver• Maintaining and improving the consistency, predictability and efficiency of project delivery performance through monitoring project progress and alerting stakeholders to delays, conflicts/issues and non-conformance and by pursuing speedy, effective resolution.• Keep updated and comply with legislations and government borders• Managing the company’s procedures and processes by using Excel to complete auditing



Reed Specialist Recruitment Malta

• Document Processor

  • Dec 2016 - Dec 2017

  • Provided administrative support to departments• Planned and liaised with all stakeholders for contract fulfilment• Carried out data entry, analysis and validation for systems quality • Coordinated the planning and scheduling of departmental documentation• Effectively communicated with team members via various communication devices• Monitored how information is kept and collated on site, promoting best practice throughout the business• Coordinated the usage of Document Management Systems - including audits of the uploaded documents (format, updates, revisions)• Updated and completed internal systems for compliance and audit trail purposes



University of South Wales

• Higher Education
• 700 & Above Employee

• Student Union Customer Assistant (part-time)

  • Jan 2016 - Mar 2017

  • Ensured excellent customer experience for visitors • Attended to customer requirements including serving drinks• Provided satisfactory customer service to various customers• Effectively communicated with colleagues for operational efficiency• Acted as first point of contact (FPC) for accommodating customers to their (reserved) seats• Carried out facility management including cleaning and table or rearrange tables and seats



Perfect Combo Limited - A Franchisee of Burger King Corporation

• Restaurants
• 1 - 100 Employee

• Client Services Officer

  • Jul 2014 - Sep 2016

  Carried out sundry client facing activitiesSettled and monitored quality and performance standardsTook adequate measures, where necessary, to drive salesManaged customer details to maintain good customer relationshipsManaged tight deadlines for stakeholders using planning and management skillsInstigated actions and strategies to bring about necessary business improvementsUsed KPIs to measure growth and relationship management with customers (complaints)Handled customers’ queries and complaints to improve and maintain customer relationships