Outside Plant Engineer

• Jul 2022 - Present

Transportation Security Officer

• May 2019 - Dec 2022

Implemented security: screening procedures that are central to TSA objectives and that will serve to protect the traveling public. Used critical thinking skills and necessary protocols to mitigate security threats by identifying, valuating, and responding. Perform a variety of duties related to providing security and protection of air travelers, airports and aircraft, to include passenger and/or baggage screening, utilizing hand-wand, pat-down searches, and monitoring walk-through metal detector screening equipment. Use security x-ray machines to identify dangerous objects in baggage, cargo and on passengers and preventing those objects from being transported onto aircraft. Control entry and exit points by communicating with the public, giving directions and responding to inquiries in a professional and courteous manner, effectively making decisions in both crisis and routine situations. Responsible for supervising and training new employees assigned. Trained to inspect documents and assure their validity, Trained as Identification Verification Call Center (IVCC) and Travel Document Checker (TDC) point of contact in giving oral instructions to others, talking with individuals in order to obtain information, and communicating a rationale for my actions and decisions to others. Enhanced my ability of group observation and multiple individual behavior and other aspects of overall security. Scored above average on annual Practical Skills Evaluation (PSE) Mentor new hires and often performed duties of a Acting-Lead Transportation security Officer (LTSO),As Acting LTSO: identify, distribute, and balance workloads and tasks among employees in accordance with established workflow and skill level. You will make adjustments to accomplish the workload in accordance with established priorities. Show less

Guest Services Specialist

• Apr 2019 - Jul 2021

Project Manager

• Nov 2006 - Mar 2019

Managed small to medium sized projects, daily leading, leading, mentoring, and developing team members and their participation in working groups; performed technical reviews.• Responsible for sustaining daily accurate interaction and partnership with multiple Integrated Product Teams and departments that ensures projects are on track regarding cost, schedule and performance. • Oversaw product requirement deliveries on assigned projects to ensure delivery was on schedule according to deadlines and budgeted costs.• Responsible for ensuring projects are within allotted contract scope for cost, schedule, and performance.• Assigned projects technical Risk Management Framework.• Developing and managing short-term and long-term detailed work plans, schedules, project estimates, and status reports.• Participate in and attend lead project meetings and manage action items and project analysis by tracking project.• Collaborate with team members, stakeholder, client, and vendors. Show less

Construction Manager

• Jun 2013 - Oct 2015

UVerse Manager

• Jun 2010 - Jun 2013

As a Premise Technician I handle customer service and technical service balancing quality and efficiency. On a technical basis I Installed and repaired home phone service, digital video service via CAT 5 or coaxial cable. I also locate and place network interface and a variety of highly complex procedures such as; use of specialized hand tools and power tools, router placement, set up of internet via wireless or Ethernet, and use of compression tools. Went into tight spaces or into attics and up ladders for installing or repair of phone or coax wires. Form a customer service perspective I am expected to utilize good logic and reasoning abilities to make sound judgment decisions that benefit both customer and company. I Provide excellent customer service by listening to the customer's needs and expectations and then following through with them. I have excellent problem-solving skills which I use daily to demonstrate to the customer that I have their needs foremost in my mind. Other duties that I perform regularly were training, coaching and mentoring of new technicians, inventory and shipping of materials, filling in for the managers when the need arises, placement of orders for supplies and equipment and the gathering of information for reports and input in data system Show less

UVERSE field Technician

• Nov 2006 - Jun 2010

As a Premise Technician I handle customer service and technical service balancing quality and efficiency. On a technical basis I Installed and repaired home phone service, digital video service via CAT 5 or coaxial cable. I also locate and place network interface and a variety of highly complex procedures such as; use of specialized hand tools and power tools, router placement, set up of internet via wireless or Ethernet, and use of compression tools. Went into tight spaces or into attics and up ladders for installing or repair of phone or coax wires. Form a customer service perspective I am expected to utilize good logic and reasoning abilities to make sound judgment decisions that benefit both customer and company. I Provide excellent customer service by listening to the customer's needs and expectations and then following through with them. I have excellent problem-solving skills which I use daily to demonstrate to the customer that I have their needs foremost in my mind. Other duties that I perform regularly were training, coaching and mentoring of new technicians, inventory and shipping of materials, filling in for the managers when the need arises, placement of orders for supplies and equipment and the gathering of information for reports and input in data system Show less