Experience

"K"LINE LOGISTICS,LTD.

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Compliance Associate

  • Sep 2013 - Present

  Primarily responsible for international Dangerous Goods (DG) compliance and processing Verify accuracy of DG Declarations in accordance with applicable regulations Troubleshoot non-compliant documents, confer with customers, vendors and other KL global regions Advise internal and external customers of DG commodities which are acceptable and unacceptable for shipment based on cargo nature, port restrictions, house and vendor policies, and cargo compatibility DG Manifest Production Ensure internal and external customers receive superior and prompt support of daily and complex issues Other departmental functions / duties as assigned Show less



SunTrust

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Loan Specialist III

  • Feb 2013 - Aug 2013

  Responsible for performing a variety of routine and non-routine loan administration, operations, customer service or administrative support duties such as data entry, record keeping, and research. Responsible for answering incoming and outbound refinance question calls Responsible for assisting with internal/external customer requests, research, and correspondence as described by department policies and procedures. Responsibilities may include completing requests from customers (internal or external) regarding account information, regulations, and bank policies by phone or in writing Show less



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Credit Specialist Customer

  • Apr 2012 - Sep 2012

  Responsible for answering incoming and outbound judgment underwriting calls. Reviewing and processing previously declined credit card applications. Reviewing credit card applications determining if a customer meet requirements and qualify for a secondary review of a previously decline credit card loan. Responsible for using a several required systems for verification and case tracking purposes. Responsible for processing the credit card applications. Customer Service Representative Responsible for contacting current Capital One Customers to advise of a recent credit limit decrease. Responsible for placing outbound calls to customer to advises of a periodic review that resulted in a decrease credit limit. Show less



Allianz Partners Türkiye

• Türkiye
• Consumer Services
• 1 - 100 Employee

• Travel Claims Examiner

  • Dec 2005 - Sep 2011

  Responsible for answering incoming calls travel insurance company and respond to emails received from customers (individuals and travel agents) in a professional, caring, and productive, manner. Review claims, identify the incidents, determine coverage in accordance with the premium, determine if any benefits apply and the amount that should be reimbursed. Responsible for paying or rejecting the claim in accordance with the terms and conditions of the insuring agreement. Collaborate with other departments and tour operator, and travel agents etc; as needed to verify of obtain missing information. Research discrepancies and escalate questionable claims to a Team leader. Answer incoming service calls from customers, travel agents, and internal departments in caring professional manner. Identify the needs of the customer and explain the products, services and process for their situation. Assisting the Team Leaders and line managers with special projects. Build and maintain customer relationship through trust and one call resolution. Accountable for staying up to date on new product and /or policy procedural changes. Proactively taking ownership of the client’s needs by identifying the product or procedure that will bring quick resolutions in a timely and professional manner. Show less