Experience

Sierra Health Care, Inc

• Hospitals and Health Care
• 1 - 100 Employee

• Sr. Business Data Analyst

  • 2013 - Present

  • Analytical support for a large multispecialty medical group, with many locations in Las Vegas, NV. • Trend patient accessibility, appointment supply and demand, and other measurements utilized to measure productivity and resource management. • Responsible for defining and developing metrics dashboard and monthly trending analysis for management review. • Analytical support for a large multispecialty medical group, with many locations in Las Vegas, NV. • Trend patient accessibility, appointment supply and demand, and other measurements utilized to measure productivity and resource management. • Responsible for defining and developing metrics dashboard and monthly trending analysis for management review.



Baxter International Inc.

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• • Jun 2005 - Jan 2013

  Business Systems Analyst – Process Excellence Office March 2011 - Current• Analyst Business Processes. Identify, evaluate, develop and/or redesign systems and procedures to meet user requirements.• Create detailed written user requirements for developers. Provide consultation to customers on business process redesign. Define, design, and document business flows and processes on small & medium size projects. • Define and articulate business rules required for data accuracy and consistency. Identify and resolve data quality issues. • Responsible for the collecting, analyzing and reporting monthly, quarterly, and annual Key Performance Indicators for the all electronic transactions received and sent by Baxter Healthcare Corporation.• ERP analyst for Master Data. Acting UCAN regional lead for Item and Address book master data conversion during the implementation of JDE 8.12. Show less

• • Nov 2008 - May 2011

  Provide all operational KPI reporting for all domestic eCommerce transactions through the complete revenue cycle. Quarterly reporting for Global eCommerce metrics.

• • Jun 2005 - 2008

  Responsible for all key metrics reporting for customer service center. Workforce management specialist. Responsible for analyzing call volumes and patterns and staff productivity; examining business needs and staff resources; investigating and evaluating staffing models; monitoring call volume and recommending changes to workforce schedules. Responsible for examining business objectives and needs; interviewing managers; forecasting call center service factors; designing and evaluating call center processes for improvement opportunities.Project Management work including monitoring production and customer interaction platforms, operational call routing strategies, computer telephony integration (CTI), automatic call distribution (ACD), and interactive voice response (IVR); implementing improvements and system upgrades; helping team members with system related issues. Show less



NDCHealth

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Pharmaceutical Data Analyst

  • May 2002 - May 2005

  Analysis and report pharmaceutical sales data to major pharmaceutical companies. Responsible for gathering and reporting trends on competitor and companies sales data. Interface with major players in the pharmaceutical industry such as J & J, Amgen, Eli Lily, and Merck. Analysis and report pharmaceutical sales data to major pharmaceutical companies. Responsible for gathering and reporting trends on competitor and companies sales data. Interface with major players in the pharmaceutical industry such as J & J, Amgen, Eli Lily, and Merck.



NDC Heath

• Ecommerce Supervisor

  • 2001 - 2003

  Call Center Supervisor for the team supporting NDC customers using practice management software and sending electronic medical claims through third party clearinghouse. Managed the team establishing customers with third party clearinghouse in addition to call center responsibilities. Call Center Supervisor for the team supporting NDC customers using practice management software and sending electronic medical claims through third party clearinghouse. Managed the team establishing customers with third party clearinghouse in addition to call center responsibilities.



Blue Cross Blue Shield of Arizona

• United States
• Insurance
• 700 & Above Employee

• Supervisor eCommerce Technical and Analytical Support

  • May 1998 - May 2002

  Supervised team of eCommercial Technical Implementation Specialists and Analysts. Served as Database administrator for CRM tool, ServiceCenter. Created and distributed all Key Performance Indicators for eCommerce Department. Supervised team of eCommercial Technical Implementation Specialists and Analysts. Served as Database administrator for CRM tool, ServiceCenter. Created and distributed all Key Performance Indicators for eCommerce Department.



Baxter International Inc.

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Supervisor Reimbursement Support

  • Jul 1988 - May 2002

  Supervised a team of Reimbursement Specialists responsible for billing and collecting from all major Insurance Payors, Medicare and Medicaid for Home Renal Dialysis Patients. Held other positions including home patient customer service specialist and team leader. Supervised a team of Reimbursement Specialists responsible for billing and collecting from all major Insurance Payors, Medicare and Medicaid for Home Renal Dialysis Patients. Held other positions including home patient customer service specialist and team leader.