Experience

Apollo One

• Malaysia
• Retail
• 1 - 100 Employee

• Senior Customer Service

  • Nov 2021 - Present

  1. Employed comprehensive benchmarks to establish and monitor customer service standards.Informed customers of sales promotions and services, warranties or terms of sale, and refunds or exchanges.2. Addressed on average 100-150 inquiries daily across TWO(2) brands. 3. Resolved product issues by clarifying customer complaints, determining problems' causes, and selecting the best solutions.4. Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.5. Managed timely and effective replacement of damaged or missing products.6. Followed through on all critical inter-departmental escalations to increase customer retention rates.7. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.8. Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.9. Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.10. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Show less

• Customer Happiness Specialist

  • Mar 2021 - Oct 2021



Mercu Cita Manufacturing Sdn. Bhd.

• Malaysia
• Retail
• 1 - 100 Employee

• Customer Service Executive

  • Mar 2020 - Mar 2021

  1. Service Representatives provide the customers with guidance and information, answering to inquiries, promote products and services 2. Help customers with complaints and questions, take orders, and process returns. 3. Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat. 4. Assessed customer service trends and evaluated complaints to determine areas in need of enhancement. 5. Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction. 6. Employed comprehensive benchmarks to establish and monitor customer service standards. Show less