Executive

• Apr 2016 - Present

Head of Unit - Senior Executive

• Feb 2014 - Apr 2016

JOB SUMMARY - Responsible to provide support, maintenance and monitoring services to all core application system and server including centralized storage and backup devices. - Lead in deployment of these services and facilities including coordination with 3rd party i.e. Group ICT, vendor/ suppliers including that involve system integration. To ensure server related facilities in the data center are well managed and performance of every items/ equipment are operated at desired capacity/ requirement/ expectation. - To establish, manage and monitor annual support and maintenance services of all servers and core application system including software license i.e. Microsoft EA, etc. - Responsible in managing, maintaining and monitoring the company's IT-CDRP including disaster recovery simulation. - To ensure backup procedure and schedule on core application system are done according to the specification and requirement. - To ensure reliability and consistently of backup data. To manage off-site backup storage where necessary. - To establish a backup log book/in KMS for reference, to submit monthly backup report to HOD for monitoring and compliance. - To undertake the responsibility arranging product POC which will contribute to knowledge sharing, process enhancement and performance efficiencies. To coordinate for implementation if deem necessary. - To assist and cooperate on the implementation of ICT Plan. KEY ACCOUNTABILITIES: - To ensure servers and application systems are running as expected. - To reduce downtime by escalating the critical and complex issue to the relevant parties ASAP, when necessary. - To ensure system resources i.e. HDD, RAM, CPU are sufficient in order for the system to run at optimum performance. - To ensure all servers and core systems are covered by annual support and maintenance agreement. - Ensure operational problems are reported to superior/ HOD. Show less

Cloud Operation Manager

• Aug 2011 - Jan 2014

Job Summary - Managing support group consisting of technical engineers. - Managing Datacenter Operation ensure public cloud operation running in good condition. - Lead and perform installation, configuration and troubleshooting on Joyent Smart Datacenter Application. - Managing infrastructure installation services for Joyent Cloud Software including network facilities, WAN and LAN teams and performed design, survey, installation and commissioning of Joyent Smart Datacenter solution for Private and Public Cloud implementations. - Ensuring service delivery adhering Service Level Assurance (SLA) agreed with customers. - Ensuring maintenance routines performed by technical support engineers according to maintenance contract (Preventive Maintenance, Corrective Maintenance, and System Administration). - Compiling and reviewing system administration documents, Standard Operational Procedures when required and review Incident Reports for submission. - Provide input or feedbacks in technical meetings such as company’s software assurance council meeting on software development project, technical. Show less

System Engineer

• Aug 2008 - Jul 2011

Job Summary - Technical support lead role for the company’s support JKDM Portal & JKDM CVI Project - Performing System routines including file systems sizing, error logs checking to trace hardware or software fault, remove unused files, and ensure application running in good condition. - Performing preventive maintenance activities periodically including checking of hardware condition, detection of faulty server components, and ensure servers functioning in clean environment. - Reporting and communication with Helpdesk concerning OS and application for process escalation. - Assisting in hardware replacement activities done by vendor and verify hardware replacement done accordingly under remedial maintenance. - Performing backup and restoration of operating system when required. - Compiling Standard Operational Procedures document on Technical documentation such as PAT, UAT and FAT on server installation. - Installation and configuration of Windows Server 2003, Windows Server 2008R2, Unix OS, Linux and Oracle 10g Database and Report10g when required Show less

Technical Support Officer

• Jan 2008 - Aug 2008

JOB SUMMARY - Support freight forwarded Agent on Custom Clearing System (K1, K2, K3, K8, and K9) at KLIA Cargo, Port Klang Community Valley & Klang Valley area. - Perform Customer Site Readiness on Local Area Networks, workstation configuration prior to system implementation. Provide training for clients - Produce Customer Site Readiness inspection report, training report and progress report as required by the management. - Perform trouble shooting hardware & software at client site. Show less