IT Manager

• Feb 2022 - Present

Assistant Manager

• Feb 2020 - Feb 2022

• Strategies the planning, training, scheduling and reporting phases within specified deadlines. • Develop plan review and recommend improvement of IT Project, services, policies and procedures designed to safeguard organization resources. • Promote organizational growth, and ensure compliance while addressing user service needs. • Enhance the competency, skills and knowledge of overall organization by providing appropriate training and resource. • Managed projects, purchasing, inventory, maintenance, vendor and other operational functions for better efficiency and goal achievement. • Cooperate with troubleshooting on IT issues, solving faults and workaround to ensure smooth business operation. • Project Led: Hardware refresh project (Develop master image, lead and manage, and also provide hyper-care support throughout the project). Re-engineer Server Room (System, diagram, layout and cabling work). Show less

Monitoring Engineer

• Jun 2018 - Feb 2020

• Monitor IT topologies and component to identify issues in the production environment • Escalates and informs cross team when alert impact service and ensure the appropriate team is assigned the action from the alert. • Responsible for the overall dashboard real-time views of support services for the global call center and remote location. • Interfaces directly with the tools team to ensure tools used for monitoring and alerting and feeds, are maintained and operating as expected. • Uses the event categorization framework to qualify event and determine remediating actions, setting the priority that drives operational alert and events. • Responsible for reviewing the IT landscape in real time to understand dependencies and trace monitoring alert to source linking system to services and making monitor/alert as needed. Show less

Regional Service Desk

• Jan 2017 - Feb 2020

• Managed all IT asset and hardware, including Server rooms, Network AP and provide first level of support and troubleshooting before escalating to dedicated team/vendor.• Provide IT Induction for new user; educate users about IT process and also company Policy (Environments Health Safety and Data Leak Protection). Maintains safe and clean working environment• Managed vendor and contractor on improving site infrastructure and replacing parts as required, providing solutions and design to the vendor / contractor.• Project involved:Company acquisition (Venator) the migration of user, hardware, software and application within 3 months including hypercare. Supporting the rollout of new applications (e.g. : Lotus Note migration to MS Outlook). Show less

IT Support Engineer

• Jun 2016 - Dec 2016

• Responsible for managing Tech Café team for KL Sentral GE-Alstom. • Managed IT asset and hardware, including printers, desktop, laptop, mobile phone and other peripheral and accessories. • Installing and configuring computer hardware, operating systems and applications. • Rapidly establishing a good working relationship with customers and other professionals, such as software developers. • Project involved: Performing Company Merger (GE-Alstom) within one month, the migration of user software and application collaboration with previous IT Support teams. Show less

Senior IT Support Engineer (Vendor - Mesiniaga)

• Jun 2015 - Jun 2016

• Assigned to support all IT issues related to the Axiata SLT Team. • Responsible to create and test, SOE image based on company requirement. • Performed first level of troubleshooting on hardware, system and network problems and diagnosing and solving faults before escalating to third parties. • Monitoring and maintaining Teleconference and Video Conference (WebEx, Cisco, Skype for Business.) by performing system health check daily • Project involved : Create, lead and manage 180 user migrations within 3 months, and also provide hyper-care support. Show less

Residence Engineer (Vendor - Mesiniaga)

• Jun 2013 - Jun 2015

• Responsible to create a SOE master image for the whole Immigration department support team/ customer engineer. • SME for Printer, UPS System and Queue management, including procedural documentation and relevant tools support for field engineer (Local and Oversea sites) • Manage MSB immigration department of Malaysia HQ repair center and successfully reduce BER cases down to 30% within 2 months. • Immigration Department of Malaysia Data Center - Operation Team. • Leading in preventive maintenance team every quarterly for 2 years in a row. • Overseas assignment : New Delhi, Mumbai, Chennai, Perth, Hong Kong, Guangzhou, Islamabad, Karachi, Pekan Baru and Medan. Show less

Customer Support Engineer

• Jan 2013 - Jun 2013

• Supporting the rollout of new applications, installing and configuring computer hardware, operating systems and applications, providing support, including procedural documentation and relevant reports. • Troubleshooting system and diagnosing and solving hardware or software faults, replacing parts as required. • Rapidly establishing a good working relationship with colleagues/vendors/clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues. • Project Involved: Rentas- BNM, Swift, Jabatan Pendaftaran Negara, PDRM and Perkeso (whole Klang Valley), – Maintenance Contract Petronas Twin Tower, KWSP and Media Prima Berhad, HP Data Center – Deployment Project Show less

Project Engineer

• Jan 2010 - Jan 2012

• Coordinates project plan by reviewing design, specifications, and plan and schedule changes recommending actions by identifying project phases and elements : assigning personnel to phases and elements. • Maintains project schedule by monitoring project progress such as coordinating activities and resolving problems also designing and conducting tests. • Prepares project status reports by collecting, analyzing, and summarizing information and trends and recommending actions. • Project Involved: Toll Collection System (TCS) for South Klang Valley Expressway, RapidKL Sdn Bhd Passenger Information Display, Touch ‘n Go Sdn Bhd blacklisted expansion front-end system, Automated Fare Collection for KTMB Berhad – JV with Samsung SDS Co. LTD. Maintenance Project MEX Highway and Litrak Highway Show less