Wan Hasbullah
Team Leader Social Media(Customer Support) at WOWSHOP SDN BHD- Claim this Profile
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Bio
Thiruchelvan Muregesu
Driven and always portrays Can Do attitude. Its a pleasure working with you !
Zahrul Azlan Mohd Yusof
He is the one that you can rely on when its related to corporate event. He has a large connection to most of the government bodies especially related to consumer. Always lend a hand whenever you need with 150% commitments towards. Experienced in handling and negotiating with the consumer.
Thiruchelvan Muregesu
Driven and always portrays Can Do attitude. Its a pleasure working with you !
Zahrul Azlan Mohd Yusof
He is the one that you can rely on when its related to corporate event. He has a large connection to most of the government bodies especially related to consumer. Always lend a hand whenever you need with 150% commitments towards. Experienced in handling and negotiating with the consumer.
Thiruchelvan Muregesu
Driven and always portrays Can Do attitude. Its a pleasure working with you !
Zahrul Azlan Mohd Yusof
He is the one that you can rely on when its related to corporate event. He has a large connection to most of the government bodies especially related to consumer. Always lend a hand whenever you need with 150% commitments towards. Experienced in handling and negotiating with the consumer.
Thiruchelvan Muregesu
Driven and always portrays Can Do attitude. Its a pleasure working with you !
Zahrul Azlan Mohd Yusof
He is the one that you can rely on when its related to corporate event. He has a large connection to most of the government bodies especially related to consumer. Always lend a hand whenever you need with 150% commitments towards. Experienced in handling and negotiating with the consumer.
Credentials
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The Path To Resilience
Naluri - Employee Health & WellnessMay, 2023- Nov, 2024
Experience
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WOWSHOP SDN BHD
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Malaysia
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Retail
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1 - 100 Employee
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Team Leader Social Media(Customer Support)
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Aug 2021 - Present
- Managing the social media team for the customer service for handling the Facebook, IG, Google review, Web review, and Google Playstore & Apple Store apps. -Provided solution and future action plan to entire CC.( Root Cause Analysis ) -Restructure SOP and process flow for In-house team performance. -Expertise in handling escalation from the government bodies ( KPDNHEP, PDRM, NCCC, MCMC,TTPM ) -Representative and liable person for WOWSHOP at any hearing on the consumer court cases (Tribunal Pengguna Malaysia) together with the Regulatory & Legal team. Show less
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iStore iSend
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Malaysia
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Transportation, Logistics, Supply Chain and Storage
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100 - 200 Employee
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Client Relation Executive
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May 2021 - Aug 2021
Responsible for measuring the information clients needed. Ensure that all business and governance involving the client runs in the best possible conditions. strengthen bilateral relations for both parties. Responsible for measuring the information clients needed. Ensure that all business and governance involving the client runs in the best possible conditions. strengthen bilateral relations for both parties.
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Lazada
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Singapore
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Technology, Information and Internet
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700 & Above Employee
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Experience Engineer, Customer Care.
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Nov 2014 - May 2021
Sept 2018- Apr 2021. - Handled escalation directly from higher management/c-level(VIP). - Provided solution and future action plan to entire CC.( Root Cause Analysis ) - Restructure SOP and process flow for In-house team performance - Work firmly closely with the Government Affairs, Bizrisk team, Legal department and redefine company Terms & Conditions from time to time if required. - Expertise in handling escalation from the government bodies ( KPDNHEP, PDRM, NCCC, MCMC,TTPM ) - Attended meeting at KPDNHEP & PDRM with the Government Affairs for matters involving consumer governance. - Collaborate with PDRM and provide excellent feedback to channel any information on the modus operandi of the cybercrime if necessary. - Representative and liable person for Lazada Malaysia & Lazada Express at any hearing on the consumer court cases( Tribunal Pengguna Malaysia) Project management: Assisting with design, implementation, execution, control, and completion of key strategic projects, ensuring consistency with the company’s strategy, brand, and business aim Co-facilitate the planning, implementations, and monitoring of projects; including resource allocation, stakeholder syndication, managing project timelines, advise and assist the team member with the projects they are responsible for Regularly monitor, review and report on the progress of projects Ensure timely completion of projects with successful implementations considering all stakeholders with early identification and mitigation of potential risks and issues Order Management Associate. Sept 2015- Sept 2018. OPERATIONS ASSOCIATE, ORDER MANAGEMENT - ORDER PROCESSING - Order processing and fraud prevention - Order management & recovery - Replacements - Operational Refunds - Operation - Cancellation Customer Service Associate. Nov 2014- Aug 2015 Show less
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Domino's Pizza Malaysia
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Malaysia
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Food and Beverage Services
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100 - 200 Employee
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Customer Care Consultant.
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May 2011 - Oct 2014
- Handled complaint for Dominos SG. - Provide training for Malaysia/Singapore agent. - Monitor trainers in assisting trainees in handling calls. - Increasing number of productivity for agents. - Monitoring number of lost call. - Handled complaint for Dominos SG. - Provide training for Malaysia/Singapore agent. - Monitor trainers in assisting trainees in handling calls. - Increasing number of productivity for agents. - Monitoring number of lost call.
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Community
