Experience

Storable

• United States
• Software Development
• 300 - 400 Employee

• Senior Implementation Consultant

  • Jul 2021 - Present

• Implementation Consultant

  • Oct 2015 - Present

  ⦁ Set up website basics for new clients (URLs, redirects, homepages, facility pages, navigation layout, CSS files, image and logo incorporation) onto Storable's StoreEdge platform⦁ Setup hosting, domain registration, and SSL certificates⦁ Managing the process of onboarding 40+ new clients each month onto Storable's SiteLink platform⦁ Training end-users on Storable*s SiteLink platform Importing, organizing, and merging batches of client data⦁ Working within tight deadlines⦁ Troubleshooting and resolving issues for clients via phone and email Show less



CH Reynolds

• United States
• Construction
• 100 - 200 Employee

• Engineer-IT/Data Center Access Coordinator(Cisco Account)

  • Jun 2015 - Oct 2016

  • Escort vendors into Data Center and perform visual installation quality compliance checks • Nightly and monthly checks of Rack Amber Lights issues • Prepare cable labeling and refilling cable bins • Perform periodic inventory of material and initiate material re-supply requests • Assist in vendor delivery and installation of equipment • Coordinate with Data Center facilities for repairs during periodic Data Center walk-throughs • Ensure storage rooms, staging areas, and loading dock remain in an orderly condition • RFID tag equipment, verify using VisiTrac Heatmap software and update related databases • Perform periodic RFID inventory reviews and reconcile discrepancies • Perform compliance checks in Data Center after deployments • Utilize Data Center infrastructure management databases • Develop written work procedures and train new personnel • Confirm vendor RMAs shipments to the off-site location • Review and support change management requests • Perform other related duties as assigned Show less



Virtual Doxx Corporation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project/Social Media Manager

  • Mar 2014 - Sep 2014

  • Head writer of technical manuals for software and hardware support manuals • Developed RFID (Radio-Frequency Identification) tracking technologies • Developed and configured file and asset management, database management, electronic content management software • Responsible for implementing new company policies, procedures, ordering for efficient project delivery • Managed project budgets and implementation costs • Developed strategic business model after meetings with key stakeholders of new clients • Responsible for project requirement analysis and facilitating requirements to the internal software development team • Liaison with other external vendors for hardware and software integration • Developed and analyzed specifications for new software features and capabilities needed to meet customer and industry requirements • Installation of software and hardware in both hosted and local environments • Help Desk Manager of Customer Support Show less



datanet IT

• United States
• Information Services
• 1 - 100 Employee

• Lab Administrator(Cisco Account)

  • Dec 2011 - Jan 2014

  • Responsible for planning, delivering, and deploying hardware and software for a customer Proof of Concept Lab • Aided Engineers in documenting customer requirements and building a solution around them before customer deployments • Built troubleshot and understanding of high end computing systems for engineers • Setup and managed Cisco Nexus Switches, Cisco UCS, CUCM, Netapp Data Storage arrays and VMware and Xen visualization solutions • Lead asset tracking for EAS lab • Managed and primary contact for physical/software laboratory assets • Interfaced with management teams in the administration infrastructure databases including: AMS, Cormant CS, and EMAN Show less



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• AppleCare iOS Support Tier 1(Apple Account)

  • Aug 2010 - May 2011

  • Call Center Environment Tier 1 Support Technician • Responsible for investigating, diagnosing, and providing solutions to customers • Helped translate complicated solutions to non-technically savvy customers for greater understanding • Provided purchases and configuration support to the full line of Apple products • Call Center Environment Tier 1 Support Technician • Responsible for investigating, diagnosing, and providing solutions to customers • Helped translate complicated solutions to non-technically savvy customers for greater understanding • Provided purchases and configuration support to the full line of Apple products



Queens Library

• United States
• Libraries
• 400 - 500 Employee

• Security/RFID Technician

  • Dec 2007 - Mar 2010

  • Designed and Prototyped Security/RFID equipment for the Queens Library • Developed criteria for evaluating competing solutions • Evaluated and made recommendations for product purchasing decisions based on prototype designs, project budgetSecurity/RFID Technician, Queens Public Library, Jamaica, NY December 2007 - March 2010 • Designed and prototyped Security/RFID equipment for the Queens Library • Developed criteria for evaluating competing solutions • Evaluated and made recommendations for product purchasing decisions based on prototype designs, project budgets • Documented a solutions strengths and weaknesses for final purchasing decision recommendation • Deployed and tested production security systems • Provided remote monitoring for Library Investigators' and Security • Documented a solutions strengths and weaknesses for final purchasing decision recommendation. • Deployed and tested production security systems • Provided remote monitoring for Library Investigators' and Security Show less



MarketStar

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• North America Content Manager

  • Apr 2005 - Aug 2007

  • Responded to client questions internal and external • Managed global email communication system, ensuring performance issues addressed properly • Assisted sales managers and clients ($500K-$1MM in revenues) with successful system application designed to drive new business and optimize revenue across the HP portfolio of products and services •Selected to an elite team of top performing representatives assigned the responsibility of creating and managing project plans for operational processes • Managed and maximized sales opportunities Show less



Air National Guard Recruiting

• Armed Forces
• 700 & Above Employee

• Electrical Power Production

  • Sep 1998 - 2004

  •USAF Commendation Medal, National Defense Ribbon, Air Reserve Meritorious Service Ribbon, National Guard Armed Forces Expeditionary Ribbon, USAF Outstanding Unit Ribbon •USAF Commendation Medal, National Defense Ribbon, Air Reserve Meritorious Service Ribbon, National Guard Armed Forces Expeditionary Ribbon, USAF Outstanding Unit Ribbon