TFC Worker

• Nov 2019 - Present

Theraputic Day Treatment Specialist

• Jul 2019 - Nov 2019

• Devised individualized service plans for clients with behavioral issues and implemented evidence-based practices to assist the clients in a school and home setting. • Assisted in de-escalating clients who are in a crisis in the school and community environment by prompting and modeling. • Taught clients appropriate coping skills and activities to utilize to de-escalate themselves to prevent them going into a crisis moment. • Devised individualized service plans for clients with behavioral issues and implemented evidence-based practices to assist the clients in a school and home setting. • Assisted in de-escalating clients who are in a crisis in the school and community environment by prompting and modeling. • Taught clients appropriate coping skills and activities to utilize to de-escalate themselves to prevent them going into a crisis moment.

Residential Manager

• Sep 2016 - Jul 2019

• Managed and maintained the facility so the therapeutic program ran smoothly, while also ensuring client and staff safety. • Directly managed up to twelve staff to ensure a therapeutic environment is maintained in the units designated as mine and supervised up to 48 staff members throughout the facility. • Reported serious incidents within the organization as well as ensure that they get reported to the appropriate outside agencies. • Adhered to a strict budget for clients to provide necessary living environment items, therapeutic activities and outings into the community. Budgeted $1,800 monthly for all expenses. • Served clients between the ages of 5 to 19 with a plethora of diagnoses including Autism, ADHD, Bi-polar, Reactive Attachment Disorder, Schizophrenia, Intellectual Disabilities, Obsessive Compulsion Disorder, PTSD, Depression and Anxiety • While in the Residential Manager position, I managed three dormitories with which specialized in Autism. Each dormitory housed approximately 5-8 clients. Show less

Park Manager- Salesman

• May 2015 - Sep 2016

• Clearly and promptly communicated pertinent information to workers and customers which included sales needs which required exact product knowledge. • Supervised anywhere between four to six contracted workers daily to ensure safety and quality of workmanship. • Determined contracted worker’s best fit roles to increase efficiency for day to day duties. • Operated on an on-call basis for as needed work and emergency services for afterhours park’s needs. • Routinely sold mobile homes on a commission base model, which required accurate communication and active listening for upselling when available. • Assisted in the completion of buyer-seller agreement contracts to complete the sale of homes. Show less

Customer Service Associate - Forklift Operator

• Mar 2013 - May 2015

• Promoted a positive atmosphere and provided an above and beyond work environment to guarantee each customer received exceptional service. • Handled customer service requests and resolved issues to total customer satisfaction. • Drove sales to exceed company and department goals in Outside Lawn & Garden which included active listening for upselling opportunities for customers projects. • Operated heavy machinery to OSHA standards. • Promoted a positive atmosphere and provided an above and beyond work environment to guarantee each customer received exceptional service. • Handled customer service requests and resolved issues to total customer satisfaction. • Drove sales to exceed company and department goals in Outside Lawn & Garden which included active listening for upselling opportunities for customers projects. • Operated heavy machinery to OSHA standards.