Experience

Zepf Center
• United States
• Mental Health Care
• 100 - 200 Employee
• Sr. Director of Compliance

  • Mar 2023 - Present


Dan Brown Consulting

• Consultant

  • Jan 2019 - Present

  Toledo, Ohio Metropolitan Area Managed relationships with contracted consumers and ensured consumer satisfaction (agile). Designed and deployed solutions that addressed clients’ needs to uncover insights, improve decision-making, and enable transformation strategies (achieved positive ROI on all customer-initiated research projects). Researched the organization and its customers and assisted the customer in integrating this information into actionable steps to improve business outcomes.



MI-GSO | PCUBED

• France
• Business Consulting and Services
• 700 & Above Employee

• Project Management Consultant

  • Aug 2022 - Mar 2023

  Ann Arbor, Michigan, United States Produced policies and procedures for a Fortune 500 company related to risk management, issue escalation, and change control best practices. Solicited and incorporated feedback from demos to collaboratively define and meet the customer’s requirements. Assisted in project closeout, final submission of deliverables, and internal/external lessons learned documentation



ProMedica

• Brazil
• Business Consulting and Services
• 1 - 100 Employee

• Project Manager

  • Feb 2022 - Jun 2022

  Managed a portfolio of projects through an iterative process, delivering product updates to customers in half the time of standard processes, while still exceeding customer expectations (95% of customers responded with “exceeds expectations”) Lowered barriers to entry to the department and increased referrals by 25%. Developed partnerships with outside vendors to assist the department’s mission. Worked with Marketing Director to build & strengthen relationships with… Show more Managed a portfolio of projects through an iterative process, delivering product updates to customers in half the time of standard processes, while still exceeding customer expectations (95% of customers responded with “exceeds expectations”) Lowered barriers to entry to the department and increased referrals by 25%. Developed partnerships with outside vendors to assist the department’s mission. Worked with Marketing Director to build & strengthen relationships with internal and external customers. Projects included developing marketing copy, creating video presentations, planning events for internal and external partners, and distributing marketing materials. Developed processes for tracking processes using Salesforce for the office Developed business cases, determining market feasibility, set product milestones, and conduct customer discovery for innovation ideas. Show less



Unison Health

• United States
• Mental Health Care
• 100 - 200 Employee

• Department Director

  • Jun 2019 - Feb 2022

  Worked with C-Level executives to achieve the departmental objectives related to revenue growth, execution & negotiations of favorable contracts, and budget reduction (reduced operating expenses by $150K annually). Optimized departmental operations and developed a strategic direction that increased revenues by 150%, while ensuring customer satisfaction in an increasingly competitive market and earning Newsweek’s recognition as a top 10 SUD treatment program. Maximized operational… Show more Worked with C-Level executives to achieve the departmental objectives related to revenue growth, execution & negotiations of favorable contracts, and budget reduction (reduced operating expenses by $150K annually). Optimized departmental operations and developed a strategic direction that increased revenues by 150%, while ensuring customer satisfaction in an increasingly competitive market and earning Newsweek’s recognition as a top 10 SUD treatment program. Maximized operational efficiency and improved department retention by 40% through the development and promotion of exceptional staff, setting clear expectations, and facilitating team development activities. Developed marketing materials for the department. Participated in marketing campaign planning for county-wide initiatives and served as spokesperson for the agency in broadcasts (radio & television), marketing events, & education.

• Project Manager

  • Jan 2018 - Jun 2019

  Toledo, Ohio Area Partnered with IT Director in sourcing and implementing new health record (EHR) in 1 year, and managed project budget and timeline. Achieved $100K in cost savings by eliminating redundant staff and processes and maximized speed of accounts receivable processing with substantial decreases in denied claims. Completed various revisions and mapped work processes to transform old health record system into legacy system; tested and implemented new system on time and at… Show more Partnered with IT Director in sourcing and implementing new health record (EHR) in 1 year, and managed project budget and timeline. Achieved $100K in cost savings by eliminating redundant staff and processes and maximized speed of accounts receivable processing with substantial decreases in denied claims. Completed various revisions and mapped work processes to transform old health record system into legacy system; tested and implemented new system on time and at budget. Recognized as super user, responsible for training all staff and managing change management initiative. Leveraged Lean Six tenants to drive continuous improvements and reduce waste across IT Department.

• Program Manager

  • Aug 2013 - Jan 2018

  Manage diverse staff (medical, clinical, clerical) and enforced compliance with agency and program policy. Launched vivitrol-based treatment program that targeted opioid use disorders throughout the community. Streamlined enrollment process and eliminated barriers to engagement.

• Drug And Alcohol Counselor

  • Dec 2011 - Aug 2013